Creative cloud keeps asking me to license my software and then it asks for a serial number

it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?

For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan

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