Creative Cloud loses installed applications.

I installed Lightroom, Photoshop and Bridge using Creative Cloud. Creative Cloud has lost Lightroom 3 times and Photoshop twice over the last four months. The home screen shows that the application was installed but they don't show up on the Apps screen so updates are not shown.

Without proper system info and otehr technical details nobody can even guess.
Mylenium

Similar Messages

  • Re: Creative Cloud loses installed applications.

    The exact same thing has just happened to me: Windows 8.1, apps on C: drive in their standard locations (it's an SSD drive).
    PS 2014 and LR 5.6 were installed via the CC window less than a month ago after previously uninstalling them for the same reason. Prior to that, I previously had the CC version of PS and the perpetual version of LR 5.4 installed, which were also repeatedly lost sight of by the CC listing of apps. Before that, PS CS5 and LR 5.3 - perpetual.
    Today the CC window indicated that PS needed an update, for the new ACR version; at that time LR was showing too in the list, but did not (yet) ask for an update. I told CC to go ahead with ACR. Some hours later, Windows update wanted a restart. I did that. Now LR has vanished from the installed apps list -  due to my CC membership (photography bundle) its button lower down, says "Install" rather than "Try".
    Now: Lightroom still runs fine, and I don't currently need the update, though I do prefer to keep LR and ACR versions in lockstep via the CC app since that notifies me about update activity. Within LR, "check for updates" offers me version 5.7.

    That link does not describe my issue - I do have "Install" instead of "Try" showing. And it does not claim that applications are Up to Date when they are not.
    I did try those steps and after reinstalling, CC reported the situation correctly at first.
    However after the next update (applied via the CC console in response to its notification), once again the list of apps "forgot" the fact that the OTHER applications were installed at all.
    So for example right now, it looks like this:
    - from 25 days ago until 1 day ago, Lightroom did appear in the list of installed apps. Since updating PS with the new ACR (or, possibly, since the new LR version became available), Lightroom moved out of that top section. Though LR otherwise works fine, since this dialog is now not tracking it, CC is not notifying and prompting the upgrade as it should be doing.

  • Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

    I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Register Applications photoshop CC   Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day tr

    Register Applications photoshop CC   Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day trial version, serial no.

    1) WHAT if I juse JUST ONE Adobe program pretty often? 
    They have a single use subscription for $20/mo.  Similar to upgrading extended version every 1.5 years.
    2)  WHAT if I created projects like 2 months ago and I didn't use Photoshop for a full month.  Who assures us that with the CC series the projects are opened with the old CS ones?Or don't use it every day?
    Same problem if you own it.  If upgrade price is $400 every 1.5 year that is same as $16/month.  You can choose not to update and version will be same as when you last used it.
    3) WHAT if I don't use Adobe 24/7?  and 5) Making an day-based subscription??  Same problem if you own it.  If upgrade price is $400 every 1.5 year that is same as $16/month.
    4) Adobe, do you think to be the only one making these softwares?
    Competition is always a factor in market.
    6) After all this mess, you discriminate Europeans, too?
    Taxes charged by Governments and municipalities are not controlled by Adobe.

  • Can applications in Creative Cloud be installed on a Windows Vista operating system?

    Can applications in Creative Cloud be installed on a Windows Vista operating system?

    Your question is answered on the Adobe website on each individual product's page.
    Bottom line is that, no, Vista is not a supported operating system for CS6 applications.
    All support Windows 7 and Windows 8. Some support Windows XP to varying degrees.
    None officially support Vista but some users have reported success in running them on Vista.
    Your best option may be to download the Master Collection CS6 Trial and see how it performs for you.

  • Creative Cloud not installing on my mac. it says (Error code: A12E5)

    Creative Cloud not installing on my mac. it says (Error code: A12E5). What do I do?

    Hi luelalamirew,
    Welcome to the Community!
    A12E5 is a download error. Please follow the mentioned steps:
    Mac:
    Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old .
    Navigate to Applications/Utilities and trash Application Manager and Creative Cloud desktop folder.
    Download and install CC desktop again. If still the issue persists then restart Mac in safe boot and try installing again: http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l .
    Cheers!
    Ankit

  • Creative Cloud: Problems installing Photoshop CS6

    I have a license to Creative Cloud but I have problems installing and running Photoshop CS6. When I launch the program it says I can test Photoshop Extended for 30 days but then I need to buy a license. Additional information: 1) I did have Photoshop CS6 beta installed before. Now it is uninstalled (in the correct way from the Control Panel) but still same problem 2) All other Creative Cloud programs install and launch without problems. How do I solve this?

    I tried to follow the advice. I removed all Creative Cloud programs. I
    then cleaned twice using the cleaning options 3: Creative Cloud and
    then 7: CS6. Then re-installed Adobe Application Manager and then
    re-installed Photoshop CS6. Still same problem.
    I have NOT yet tried to un-installed my old CS 5.5 Design Standard
    package.I have also not un-installed my Lightroom 4. Is it necessary
    also to remove those programs?
    Kind regards
    Jens

  • Why does the creative cloud stop installing and never finishes?

    Ok so I downloaded the free trial and everything was working out until i double clicked the installer and it said it was installing and 2 secs later when the blue bar(loading bar) started it closed the installation and won't work? Does anyone know why or send me a video on how to solve this issue?

    Andrew_106 for information on how to install the Creative Cloud Desktop application please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I've just migrated from MacbookPro to Macbook air and Creative cloud wont install

    I deactivated my MBP after the migration.
    The MBA asks to download application manager, which it does and when I open to install it. It starts installing then a popup says get Creative Cloud and around the cicle goes

    Do you mean you used Apple's migration tool?
    If yes, I have read several recent message that it does not work for Cloud programs
    Discussions of RE-installing
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Je n'arrive pas à télécharger la version d'évaluation ,creative cloud est installé .merci de votre aide

    je n'arrive pas à télécharger la version d'évaluation  After Effects,creative cloud est installé .merci de votre aide

    AE S'affiche dans l'application Creative Cloud je n'arive toujours pas à ouvrir "la version d'évaution" merci de votre aide
    Le 12 mai 2014 à 15:52, Rick Gerard <[email protected]> a écrit :
    je n'arrive pas à télécharger la version d'évaluation ,creative cloud est installé .merci de votre aide
    created by Rick Gerard in After Effects - View the full discussion
    If AE is not showing up in your Creative Cloud app then your system is not compatible with CC, try downloading CS6
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6375265#6375265
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  • Creative cloud keeps installing itself in my C drive

    So i have been getting the same problem over and over again creative cloud and all the apps keep installing itself in my :C drive wich is only for my operating system im always running short of space on that dvire so i went to my preferences and set everything to my D: drive where i have over 2 TO of data but i cant figure why it wont go and stil takes place in my C: Drive hepl

    Cloé lavrecque this is as designed.  The Creative Cloud Desktop application will need to be installed to your primary drive.  You can customize the install location of many of the Adobe Creative applications included with your membership.  You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally please be aware that shared resources from the applications will still get installed to your primary drive. In addition the downloads will be temporarily be downloaded to your temp directory also on your primary drive.

  • Adobe creative cloud is installed, but will not run

    , adobe creative cloud is installed legally., but will not run

    And what exactly is the problem? You need to provide more detasils like system information and explain better.
    Mylenium

  • Impossible to install Creative Cloud after install Yosemite for Mac

    Impossible to install Creative Cloud after install Yosemite for Mac

    Error 62 https://forums.adobe.com/thread/1573853
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • How can I see which computers (computer name) Creative Cloud is installed on?

    How can I see which computers (computer name) Creative Cloud is installed on?

    Hi Arno ten Hagen,
    To check for activation you need to go to all the machines in which you have installed CC apps, launch any of the CC software, go to help and you will see the email address mentioned by which you are logged in to that machine.
    Kb: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html .
    Regards,
    Romit Sinha

  • Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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