Creative Cloud Mac panel blank white

Hi
I just migrated to my new Mac, so signed out of CC on the old one, used migration assistant and booted the new mac.
Upon load I got a message to tell me that CC was corrupted and I had to reinstall. So I tried, downloaded the install .dmg and started the process. It fell over, saying CC was corrupted and I had to re-install.
So I tried uninstalling CC and trying again. It installed, but CC's window was blank white - I could do nothing.
Uninstalled again, used CC Clean Up Utility. Reinstalled, blank white screen.
I read on line about renaming opm.db - did that, same problem.
I can't find any other solutions online - can anyone help please?
Thanks in advance for any help.
Tim

For the benefit of anyone finding this thread in the future, I used adobe's online chat system to resolve this with the help of a very helpful operator.
What resolved it was the following steps:
1. Quit CC
2. Go to the user's library, Application Support/Adobe/OOBE. Delete OPM.db and rename OOBE folder OOBE_old
2. Go to the main system library in the root of the drive. Rename AdobeApplicationManager and OOBE folders
3. Go to the Applications/Utilities folder and delete the Adobe Application Manager and Creative Cloud folders from there.
4. Run adobe CC Cleaner to see if anything remains - in my case it didn't, so I didn't clean anything here.
5. Download the installer for Adobe application Manager from adobe and run it.
6. Download and run the CC Installer.
This cured the white screen, I had a login screen as usual and could login and then install my applications.
The moral of the story is don't rely on a Time Machine backup for migrating CC onto a new machine. Sign out of CC, uninstall all applications and CC itself before making your final  Time machine backup on the old machine.

Similar Messages

  • Creative Cloud is a blank white screen, can't download any apps, how do I fix?

    Hello all,
    PLEASE HELP!!
    I downloaded Ai as a trial version, then purchased CS6 on a 12 month.
    Now I'm trying to download other apps (tried Photoshop, Flash and Premiere Pro), however when I click 'download' to try and get the other apps Creative Cloud pops up and it's a blank white screen.
    Nothing happens, anthing to click NOTHING.
    I've tried shutting the computer down, reinstalling Creative Cloud. Even tried downloading the above programs as trial versions (to start with) but CC just keeps popping up with a blank white screen.
    How do I fix, or better still just get the apps I'm after?

    Hi,
    Welcome to the Community!
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Thanks!
    Ankit

  • Why is creative cloud just a blank white page? This has only happened recently, and I can find nothing to tell me how to fix it!!!!

    Creative cloud won't load, nor can I shut it down. Every time I click on the icon the drop down is blank. (using a mac)

    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
    Once you had trashed Opm.db file , launch Creative Cloud application and check.

  • I'm on Mac OS 10.9.2. My Adobe Creative Cloud window is blank and I haven't OOBE folder so I can't c

    I'm on Mac OS 10.9.2. My Adobe Creative Cloud window is blank and I haven't OOBE folder so I can't change the name of opm.db file. What can I do ?

    HI Jmd17,
    Welcome to Adobe Forums.
    Please refer to the below article.
    http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Thanks

  • Why does Creative Cloud have a blank screen while I'm installing photoshop?

    So, I've been trying to install photoshop and creative cloud is completely blank. The site says it's installing but I'm not sure if that's really the case? Also, how do I fix the fact that Creative Cloud is blank? Is it permanent? I haven't taken any steps because I don't know what I'm doing at the moment.

    Hi agf3,
    Please refer to the links as below where this issue is resolved:
    1. Blank white screen | Sign in | Creative Cloud Packager
    2. https://forums.adobe.com/thread/1235026
    3. Re: creative cloud is blank window why?
    Regards,
    Sheena

  • Adobe Creative Cloud Desktop Panel Issues

    First, let me say that I've been an Adobe user for more than 18 years.
    A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN.  I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
    So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue." 
    I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel.  I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either!  I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
    Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in.  I have "changed the password" multiple times now.
    Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
    Can/should I uninstall and reinstall the apps management panel?  Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
    And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
    Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead?  CAN I do this?
    Two weeks now and still not resolved.

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Adobe Creative Cloud Mac! Nach der Aktualisierung von Acrobat XI auf Acrobat Pro CD fehlt FormsCentral und die Funktionen für .fdf Daten in Excel zu übernehmen

    Adobe Creative Cloud Mac! Nach der Aktualisierung von Acrobat XI auf Acrobat Pro CD fehlt FormsCentral und die Funktionen für .fdf Daten in Excel zu übernehmen

    Nicht abgeschafft, frage nur wo ich diese Features nun finde!!
    Von: Mylenium 
    Gesendet: Donnerstag, 30. April 2015 16:01
    An: Frank Hermanns
    Betreff:  Adobe Creative Cloud Mac! Nach der Aktualisierung von Acrobat XI auf Acrobat Pro CD fehlt FormsCentral und die Funktionen für .fdf Daten in Excel zu übernehmen
    Adobe Creative Cloud Mac! Nach der Aktualisierung von Acrobat XI auf Acrobat Pro CD fehlt FormsCentral und die Funktionen für .fdf Daten in Excel zu übernehmen
    created by Mylenium <https://forums.adobe.com/people/Mylenium>  in Deutsche Foren - View the full discussion <https://forums.adobe.com/message/7498461#7498461>

  • When you run the Adobe Creative Cloud opens a blank window, without authorization...

    When you run the Adobe Creative Cloud opens a blank window, without authorization, without a list of programs, just empty, as in the screenshot

    Hi Vetal1000 ,
    Welcome to Adobe Forums
    You can use the below mentioned links for solution -
    http://forums.adobe.com/message/5509684
    or
    http://forums.adobe.com/thread/1251577
    Let us know if that helps !
    Thanks
    Garima

  • Creative cloud starts only with white background, so I can´t install anything. My system-Windows 8.1-

    Since today my Creative Cloud starts only with white background and nothing else. I reinstalled it two times, but the Problem still excists.
    Thx for help
    BP

    Hi,
    Please try this--
    1. Quit the CC Desktop application by clicking on the 'Tools' icon (top-right) and choosing quit from the drop-down.
    2. Go to C:\Users\<username>\AppData*\Local\Adobe  and rename OOBE folder to OOBE.old.
    Launch CC Desktop application again.
    *AppData is a hidden folder.
    Let me know the outcome.
    Regards
    Sarthak

  • My Creative Cloud window is blank

    I paid for and downloaded Creative Cloud to my desktop, but when the window opens, no programs are there. I tried downloading photoshop a few times now, and the Cloud window pops up, but shows nothing. 
    Help!

    Hi,
    Please refer to the threads below where this issue has been resolved:
    https://forums.adobe.com/thread/1235026
    creative cloud is blank window why?
    Re: Creative Cloud app opening blank
    Cloud Desktop App is blank?
    Regards,
    Sheena

  • My creative cloud window is blank i have called many times to get ti fixed it works for a week then comes up blank again

    my creative cloud window is blank i have called many times to get ti fixed it works for a week then goes blank i need help

    Chuck Palmer what steps have you utilized to resolve the issue previously?  You mentioned you were in contact with our support team.  Do you have a case number which I can reference to review the notes?

  • Creative cloud desktop is blank

    Hi, please creative cloud desktop is blank when I try to download an app.

    Funny I had the same problem just today. I solved it, but not quite sure how-
    FYI, WIN 7 4 bit,
    First I downloaded the newest cc desktop,  didn't do anything;)
    Then I uninstalled the cc desktop, reinstalled, nothing
    I read around and found something about using the Creative Cloud cleaner to remove prior installs. I won't post the link cause in my case it SCREWED things up royally.  It does not uninstall your programs, but removes any record that they were installed, so in essence they might as well be installed.
    Then I renamed that OOBE file at first, didn't do much.
    I uninstalled and reinstalled about 3 more times.  By this time i had really broken things, none of my 2014 apps worked.  So i did a system restore to earlier in the day before I broke things.  This restarted the computer.
    That didn't do much- apps still didn't work.  So i uninstalled cc desktop one more time.  Reinstalled, and it worked.  Just to think I did this all just because my font's wouldn't sync
    Ryan

  • My creative cloud has a blank black screen?

    My creative cloud has a blank black screen , tried everything (deleting opm file in OOBE folder etc) Any help would be great thanks

    Onthetableproductions if you are unable to access the version information then please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • I installed creative cloud photoshop, bridge and premiere pro. All start except for premiere pro. It cant be clicked from creative cloud control panel. Only removed

    Plz help

    Nope..
    It states as installed, But NOT in program files Adobe directory
    Verstuurd vanaf mijn iPad
    Op 9 feb. 2015 om 22:48 heeft Jeff A Wright <[email protected]<mailto:[email protected]>> het volgende geschreven:
    I installed creative cloud photoshop, bridge and premiere pro. All start except for premiere pro. It cant be clicked from creative cloud control panel. Only removed
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7178713#7178713>

  • Would like to know the transfer procedure of creative cloud mac for mac

    would like to know the transfer procedure of creative cloud mac for mac

    Do you wish to install the products on new computer?
    You will be able to activate your subscription on two computers.
    You may refer below link to download the products
    Creative Cloud Help | Install, update, or uninstall apps
    If you are not using old computer then I would suggest you to deactivate the subscription from that computerHe
    Launch any products and click on Help >  sign out.

Maybe you are looking for

  • How do I eliminate websites displayed in the box on my home page?

    There's a rectangular box on the home page below the search box. It has three websites displayed in it . It could be as a result of my visiting certain websites, not sure. I'd like to empty that box. What is the procedure for doing that?

  • ITunes Release Notes

    Is there anywhere to get the detailed release notes for iTunes? I see that v.7.6.1 is out but all I can find for release notes is stuff about renting movies and "bug fixes", etc. I want to know what bugs were fixed. I have noticed that iTunes has bee

  • Finder Not Responding After PB Wakens

    I have a brand new (day old) Aluminum PB with the following configuration: 1. 1.67Ghz G4 2. 1.5G RAM (DDR2 SDRAM) 3. Mac OSX 10.4.3 It replaces a 3 year old Titanium running 10.4.3 which has never exhibited the problems below. -- THE PROBLEM -- When

  • Rounding off Amount which has 3 decimal places

    Dear All ! ! Urgent Help required i need to round the Amount of 3 decimal pleaces for example 300.777 should be round to 300.800 300.340 should be round to 300.300 or 300.977 should be rounded to 301.000 Payroll in international for Bahrain and Oman

  • Brand new, seeking advice

    Hello everyone,l have been lurking on these boards for the past two months or so, taking as much advice as I could find. After several years of not caring about my future or my credit score I have recently decided to take charge of my life. In the pa