Creative Cloud- Renewing License with Activation Code

Creative Cloud is telling me that my license needs to be renewed. I renewed it a week ago. I have  MacBook Pro and I have redeemed my activation code for creative cloud already, but nothing seems to recognize that. Not the application on my commuter or the website. I tried to redeem my redemption code but the message that pops up says "Ooop! that redemption code has already been activated!" Which is clearly not the case.

Hi Jaz,
Please refer to the help document below to fix this issue:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
You may also refer to the threads below where this issue has been addressed:
Renew Subscription Error Creative Cloud
Re: "Renew your Subscription"
Regards,
Sheena

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