Creative Cloud Software Sloooow to start and crashes

Hi Everyone
Does anyone have any problems with their CC programs (AI, PS and PP) taking forever to start up or crashing? It takes me about 75 seconds for PS to start up, over 2 minutes for AI and Premier pro starts, but once I try to open an existing Project it doesn't happen, it just hangs then crashes. Any thoughts?
I'm running
Mac Pro (Mid 2012)
2 x 2.4 GHz 6-Core Intel Xeon
24 GB 1333 MHz DDR3 ECC
ATI Radeon HD 5870 1024 MB
Macintosh HD 3 TB with 1.5 available

HHey John thanks for the reply.
it was like this on Mavericks (for the past 6 months at least) and I just updated yesterday to Yosemite hoping it would improve, but it's still the same.

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Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

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Hi Kyley,
Syncing fonts from CC is a feature of Typekit. However, fonts that you've installed manually on your system will be available in all your apps. You won't need to sync them.
I hope that helps. Let me know if you have any further questions.
Cheers,
Benjamin

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Also, I will be installing Parallels on my iMac and installing Windows 7 Ultimate as well, so the I can install Windows only programs I use that are not available for the Mac. Are there any Windows versions of the Adope Create Cloud software that don't have a Mac equivalent? Does it matter if I use virtual vs. bootcamp?
Thanks!
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Scott if you are trying to install the Adobe Creative applications included with your Creative Cloud Membership then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Creative cloud software not opening up and installer is greyed out?

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anyone have any ideas please.

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other ap

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?

I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great.

User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

User with a paid CC acct, getting "Print.ai" is an unknown format' when trying to open new file. Computer was recently attacked by ransomeware and wonder if I need to re-install Creative cloud software....need help asap!!

First, ask in the forum for the program you are using
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
Second, do a complete scan with a good anti-virus program to be sure your computer is clean... I use Norton, there are others

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Reboot the computer once.
Sign out from Creative Cloud and Sign in .
Important : Try to launch Lightroom CC apps from Apps tab menu. :
Still same issue ? let me know .

Can I load software from the Creative Cloud to both a Mac and PC that I own?

Can I load software from the Creative Cloud to both a Mac and PC that I own? Is it the same yearly license cost?

Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership.

Creative cloud software says my free trial has expired, but I have a paid subscription

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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Creative Cloud Software is very slow to open

When I restart the computer, and then I start any of the Creative Cloud Software is very slow to open.
If I close the software and I open it again, it starts fastly
Is there anything I can do to increase the performace of the 1st opening of the creative cloud software after the pc reboot

First let me disclose that I am not an expert nor even much less. However I used to have this slow as a turtle opening of FF until I got rid of my antivirus software which at the time was Avast. I switched to Microsoft Security Essentials and have had no problems since. FF loads in 3 to 4 seconds!

Creative cloud applications doesn't start at all.

hello, we recentrly had to copy the hard driver from a working windows 7 computers where Adobe Creative Cloud was working correctly to another computer.
since, this other computer won't launch any of the creative Cloud apps (entreprise/education agreement, created with the creative cloud packager) except for lightroom and captivate (wich are from a different package)
Anyway, I'm seeing those entries in the logs under the current administrator user, trying to launch illustrator CC. (sorry for the lenght, doesn,t see an option to make it smaller.
What are the solutions to resolve this issue? is there a way to recent the licensing information or something like that?
thanks.
oobelib.log
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PersonGUID] in user dictionary.
01/31/14 11:25:39:384 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}fr_FR] in cache : 519
01/31/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [Illustrator-CS7-Win-GM{|}ALL] from cache : 769
01/31/14 11:25:39:386 | [DEBUG] | | | | OOBELib | | | 5556 | Dominance list found
01/31/14 11:25:39:387 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [RememberedSerial] in hive [V7{}CreativeCloudEnt-1.0-Win-GM{|}fr_FR] from cache : 769
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | Remembered SN against dominating hive found
01/31/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | No hint serial, returning first remembered serial
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Updating remembered SN record
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | LEID for RememberedSN =V7{}CreativeCloudEnt-1.0-Win-GM, Locale=ALL
01/31/14 11:25:39:394 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
01/31/14 11:25:39:395 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID : Payload Code found, retrieving
01/31/14 11:25:39:395 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for LEID not found
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]
01/31/14 11:25:39:396 | [ERROR] | | | | SLCoreService | | | 5556 | Getting license duration from product config return "Runtime Failure: Cannot Read Config File (130:10)".
01/31/14 11:25:39:396 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Remembered SN not valid for associated LEID, get driver's limited grace SLR duration
01/31/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT\SLConfig.xml]
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | Total License Duration is : 7
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | License Duration Left is : -1
01/31/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | SN has been successfully validated online
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [DelegateGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [OwnerGUIDForEntitlement] in hive [909607087358377142917643] in cache : 519
01/31/14 11:25:39:398 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [STORE_URL] in hive [Illustrator-CS7-Win-GM] in master : 10
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [ENABLE_EEP_SIGNIN] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:398 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Detected configuration REG_SERIAL_OVERRIDE : Suppress
01/31/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [REG_TRIAL_OVERRIDE] in hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] in master : 10
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : checking reg suppression using payloadcode {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}
01/31/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed : registration is suppressed
01/31/14 11:25:39:399 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get event
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read value for key [LimitedGraceConsumed] in hive [Illustrator-CS7-Win-GM{|}LGC] from cache : 769
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [IsRedeemedThroughPOSA] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [Illustrator-CS7-Win-GM] in hive [FA_Set] in cache : 519
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : FA_Set Not Found
01/31/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Repairing Dom List for Illustrator-CS7-Win-GM
01/31/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | Could not find license from which to get user data
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [LEID] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [DLIST] in user dictionary.
01/31/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | No value for key [PRECEDENCE] in user dictionary.
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : LEID DOMLIST PID Empty!
01/31/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : WF is First_Launch
01/31/14 11:25:39:400 | [INFO] | | | | SLCoreService | | | 5556 | Syncing to license store...
01/31/14 11:25:39:401 | [INFO] | | | | SLCoreService | | | 5556 | Found server mkey.
01/31/14 11:25:39:406 | [INFO] | | | | SLCoreService | | | 5556 | Loading license references...
01/31/14 11:25:39:407 | [INFO] | | | | SLCoreService | | | 5556 | Found 1 license file(s)
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Parsing license file [30826573.lic] succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | License store synchronization took 8.2 ms and succeed.
01/31/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Query license: type = 0, duration = 0 days, remaining = expired.
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : License not found, check if imaging scenario
01/31/14 11:25:39:408 | [DEBUG] | | | | PCDService | | | 5556 | No value for key [LEIDLocForType2A] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Could not find effective licensing LEID
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType : Returning EULA path from amtlib xml
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | LEID=Illustrator-CS7-Win-GM
01/31/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | OOBELib CheckWFType ENDED
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Starts*************
01/31/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | Version 7.0.0.252,7.0
01/31/14 11:25:39:416 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:417 | [INFO] | | | | OOBELib | | | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) initializing session...
01/31/14 11:25:39:440 | [ERROR] | | | | OPMWrapper | | | 5556 | Failed in getting value for key in OPMGetValueForKey
01/31/14 11:25:39:440 | [INFO] | | | | OOBELib | | | 5556 | Failed to get Proxy username in OPM DB
01/31/14 11:25:39:442 | [INFO] | | | | AXFBLicensing | | | 5556 | All function pointers successfully retrieved
01/31/14 11:25:39:445 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData()
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mBonusLaunchCode not found
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData():mLastKnownServerTime not found
01/31/14 11:25:39:446 | [DEBUG] | | | | PCDService | | | 5556 | Failed to get enigma data from hive : 519
01/31/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | Running in App context
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
01/31/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | (re)load Local Dispatch Table status-[0].
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope : [2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Setting scope to GM
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | EndPoint requested: [Analytics]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Returning from getEndpointAddr: [0]
01/31/14 11:25:40:023 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
01/31/14 11:25:40:024 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
01/31/14 11:25:40:027 | [INFO] | | | | OOBELib | | | 5556 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/14 11:25:40:027 | [INFO] | | | | SLCoreService | | | 5556 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
01/31/14 11:25:40:033 | [INFO] | | | | SLCoreService | | | 5556 | Service destruction took 6.0 ms and succeed.
01/31/14 11:25:40:033 | [INFO] | | | | OOBELib | | | 5556 | *************OOBELib Session Ends*************
amt3.log
01/31/14 11:25:37:570 | [DEBUG] | | | | PCDService | | | 5496 | Failed to get enigma data from hive : 519
01/31/14 11:25:37:581 | [DEBUG] | | | | PCDService | | | 5496 | No value for key [ADOBEID] in hive [916387098118488076034526] in cache : 519
01/31/14 11:25:37:581 | [INFO] | | | | AMT | | | 5496 | Running in PROV_APP
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value WorkFlowType [SilentActivator]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value SubWorkFlowType [First_Launch]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value ShowEULA [false]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialGrace [30]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialLeft [-1]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value BuyURL [http://www.adobe.com/go/buy?]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value LaunchMode [prechrome]
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeIDCreated [false]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppName []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingLEID [Illustrator-CS7-Win-GM]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppRunningLocale [fr_FR]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppListOfLocales [fr_FR{|}fr_CA]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppProcessID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductID []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value ProductVersion [0.0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value Platform []
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppLicensingAMTPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\AMT]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppEULAFolderPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Legal]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value TrialExpired [0]
01/31/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value AppTrialSerialNumber [916387098118488076034526]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value NoTrial [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value UpgradeCheckRequired [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value BonusLaunchCode []
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSAASBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ForcedActivation [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr?&source=PCSTHX]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value ClaimSource [nag_trial]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | Key Value HasSubscriptionBit [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496 | SilentActivator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Silent Activator
01/31/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496 | Launched
01/31/14 11:25:37:587 | [ERROR] | | | | AMT | | | 5496 | Licensing has been refused. Application must exit.
01/31/14 11:25:37:587 | [INFO] | | | | AMT | | | 5496 | Starting Data Collection for SWTag_Init()
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM;outMappedLEID = Illustrator-CS7-Win-GM, unused =
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD};driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}
01/31/14 11:25:37:588 | [DEBUG] | | | | PCDService | | | 5496 | Failed to read value for key [] in hive [Illustrator-CS7-Win-GM] from master : 4
01/31/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496 | SWTag_Init() Tags Arguments ; Illustrator-CS7-Win-GM;
01/31/14 11:25:37:593 | [INFO] | | | | performance | | | 5496 | AMTObtainProductLicense took 177.889618 ms
PDApp.log
01/31/14 11:25:37:763 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Considering following LEID for applet version switching : Illustrator-CS7-Win-GM
01/31/14 11:25:37:764 | [WARN] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Dynamic XML Not Found
01/31/14 11:25:37:765 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Received Serial : 916387098118488076034526
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Unable to fetch enigma data
01/31/14 11:25:37:767 | [ERROR] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Product not running under subscription
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Detected identifier in LEID: CS7
01/31/14 11:25:37:767 | [INFO] | | ASU | ProvSwitcher | ProvSwitcher | | | 5556 | Not updating the applet version for appletID: LWA_UI appletVersion: 3.0
01/31/14 11:25:37:767 | [WARN] | | ASU | PDApp | PDApp.AppletManager | | | 5556 | Unable to get the applet switching info... Response is: 8
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | DWA AppletID argument not specified on command line. Trying to find the existing instance
01/31/14 11:25:37:778 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | This is the first instance so creating a thread for listening to the created pipe
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PipeThread | | | 5580 | Pipe thread started
01/31/14 11:25:37:779 | [INFO] | | ASU | PDApp | PDApp | | | 5556 | Starting AsyncMessageProcessor

Hi erastyle,
Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.
Windows:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities
Once downloaded please follow this KB article to use the Tool.
http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
Please let us know if it helps.
Regards,
Abhijit

Is it possible to install previous TRIAL versions of previous versions of Adobe Creative Cloud Software?

Look, I'm just testing the trial versions right now. Don't try to troubleshoot something that I don't ask; this is what I'm looking to accomplish:
Is it possible to install a trial version of any of the Adobe Creative Cloud software in a previous version? By that, I am referring to the following:
I want to install a trial version of Adobe Premiere Pro CC 2014; NOT Adobe Premiere Pro CC 2014.1. If you notice, I want to reinstall a trial version of the previous release. Don't ask why, you'll just laugh for my stupid reason, but I'm merely wondering if it is possible. Creative Cloud now only offers trials of the newest versions, and I want to install trails of previous versions for my own, personal reasons. Is this possible to do with creative cloud, or must I do it some other way?
Is it also possible to obtain the physical installation files so that I won't have to always go through creative cloud to download them again (and then I can just set it up without being connected to the internet)?

The previous version option is only available to individuals which have a membership. The availability of previous version titles available is dictated by the computer meeting the minimum system requirements and the entitlement of the membership to access the requested applications. To future viewers of this discussion if you are unsure what software titles your membership is entitled to please contact our support team directly at Contact Customer Care.
Wastingyourlifeaway you can download the installers for the CC version of the applications from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

I'M FED UP WITH NO BEING ABLE TO ACCESS MY ADOBE CREATIVE CLOUD SOFTWARE.

I subscribed to 1 year with Adobe Creative Cloud more than a year ago. I got a discounted price of $29.99 per month instead of the normal $49.99 per month, because I qualified being that I had previously purchased and installed Adobe Creative Design Suite 4. I thought it a great idea to have all the software that the Adobe Cloud offered. A few months into that yearly subscription, I had been using Adobe Muse which was wonderful because I could actually create websites without knowing a bit of code. Yes, I was designing one site and had major difficulty and failed to publish many times. No fear, because a very king gentleman on Adobe Support named Zak did all his best and gave a great amount of attention to resolving this problem. While building that website my client lost patience with me in that I could not publish what the client wanted within reasonable time period because of all these failures in publishing and time in between each staggered resolve periods. I lost that client and ended up with a live website with a great deal of my artwork collected and established there. I decided to keep that website active if nothing more than to present it as a portfolio of sorts. Apparently, Zak, understood my disappointment with losing this client and actually provided me with a years, 12 months subscription to Adobe Creative Cloud. This was wonderful for me and I accepted it graciously. So a year’s subscription proceeded month by month. Unfortunately every month I was subject to having to reaffirm the license for this yearly subscription! I began what ended up to be having to contact support each month for assistance in doing so. For without reactivating this yearly license each month I was subject to interruptions in accessing the software's usage or unable to use it at all. Major frustration...So come the nearing end of this Adobe Creative Cloud's subscription I contacted Adobe Support to voice my complaints on having to do this every month and once again get the subscription activated in order to use my software. This one support technician was giving me a difficult time for some reason and broke our telephone conversation many times as it was necessary for him to update himself with my file??? He came back to me astonished to find 12 months credit and asked me where did I acquire these freebies and on and on. He wanted proof that I had gotten these credits legally even though I reiterated the true story of benefiting from Zak's kindness. He wanted me to provide proof of the letter giving me all these credits and I told him I could and would. But he wanted to keep me on the phone for any duration until I could search my documents and find this letter and show it to him. I told him that I did not have time to search for it that moment and I could provide it later? He was really reluctant to allow this but eventually he requested I post this letter as proof onto my support ticket? Which I got around to do soon after. When posting that proof I asked to be given extra time on the subscription for being so to suspected of fraud? I asked for the hell of it a year or 2 more for Christ's sake? You know what, my support post has yet to be answered and actually I see that it was dismissed to no fault of mine. You haven't heard the most of what I went thru every month with this year’s subscription to Adobe Creative Cloud. Yes, I'm pissed because now they are wanting me to spend $49.99 every month for another year’s subscription? Besides now the Creative Design Suite 4 that I had originally purchased as a full legal copy and acted to provide me with the original $29.99 discount qualification, they say is an OEM copy and does not qualify for the discount... What! Give me a break Adobe? I do not like being treated this way and must state the story as true, which it is, here in this forum. Thanks for listening. Sincerely, John Williams
As of today, Sunday, November 3rd, 2013, I'm still blocked from accessing my ADOBE CREATIVE CLOUD SOFTWARE! I have submitted screenshots and whatever else to Adobe Support and have had no contact. I get a message that states it cannot go online to renew, confirm, update my subscription and therefore I can't access my software. Do you know how long this has been goping on now and how many times i've been interrupted from using this software over the last year?????

Most of us in this forum are users who volunteer on technical issues, and not Adobe employees although they do drop in from time to time. As users we simply have no control over activation and that's why you are not getting responses.
If you havn't done so,you might try the Muse forums and see if you can get a staff member to look into it. Have your case numbers and phone transcripts handy.
Last option is to keep calling customer service until you get someone who will help or ask for a supervisor.
Hope this get resolved,
Gene

How can I re-install the Creative Cloud softwares on my new computer?

Hello,
I bought the Creative Cloud softwares and installed them on my former computer (which is unfortunately dead...). My license is still activated but I can't find how to download them on my new computer without buying them another time.
Thanks for your help.
Max

The process will be identical as it was on your first computer. Please see http://forums.adobe.com/message/4396277#4396277?tstart=0 for information on how to install the Creative Cloud applications.

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