Creative cloud taking so long to download

Creative Cloud desktop is taking so long to download. The progress bar has not moved more than a centimeter in over an hour.
And why can't I speak with a live person about this??

Moving this discussion to the Creative Cloud Download & Install forum.
Wandaz1360392 do you receive any specific error messages when installing the Creative Cloud Desktop application?  If not then please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

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