Creative Cloud Trial Apps - download error undefined?

Hi, I am new to all this Adobe stuff, but I have just downloaded Adobe Creative Cloud for the Photoshop and Illustrator trials onto my Samsung Q320 laptop. The actual Creative Cloud desktop app downloaded but when I get to the apps tab it appears as shown below. I have clicked the 'reload applications' button many times, un-installed the app and even mad a new account. I downloaded it onto my Mac to see if it would work on that and it did, both apps are successfully downloaded. Again, I'm quite new to this so clear instructions would be appreciated
Heather x

The first DLM file didn't copy and paste properly:
03/18/15 10:35:46:496 | [INFO] | | | | | | | 8616 | *******************start of Download****************
03/18/15 10:35:46:496 | [INFO] | | | | | | | 8616 | GDE Version is 2.8.0.1
03/18/15 11:06:43:338 | [INFO] | | | | | | | 4788 | *******************start of Download****************
03/18/15 11:06:43:338 | [INFO] | | | | | | | 4788 | GDE Version is 2.8.0.1
03/18/15 12:25:22:455 | [INFO] | | | | | | | 5328 | *******************start of Download****************
03/18/15 12:25:22:455 | [INFO] | | | | | | | 5328 | GDE Version is 2.8.0.1
03/19/15 09:11:27:047 | [INFO] | | | | | | | 5328 | *******************End****************
03/19/15 09:14:16:437 | [INFO] | | | | | | | 4932 | *******************start of Download****************
03/19/15 09:14:16:437 | [INFO] | | | | | | | 4932 | GDE Version is 2.8.0.1
03/19/15 09:14:55:470 | [INFO] | | | | | | | 1572 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3NzA4OTQxMDItODI2YWI1OG YtZTAyMC00ZWM1LWFmYjktMWNiZTEyOTFhZGM4IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00 MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiJ5UDdjWCtsQVBYQmU3MktPQlM3OTZnPT0i LCJydGVhIjoiMTQyNzk4MDQ5MjYxMiIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc3MDg5NDEwMiIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3NzA4OTI2MTItZjJhMWU4NTEtZDdjMi00MmRkLTg4NzctNTJlZGU1ZmY1ZTBkIiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.aSCOEYbDwB0Z6psAGe72iDPqdGSPMgE0MiNJhD3Yyg1SrSsaWaJQALQ6WStFtxVKl-27P6EAdJw aEX3WVDN5Fj4d2lEHVQ0A-FpJHUNWNdPjK8PY_U8e3uu9qpeeiZdhQBXeHUjQ1d12VQKah8vopu6wn4QsHmOvMTMUr 65bG0Laq8GVK5q0ydx0FRcVBbpAIQ9Sp62o-kxVf8QfTpaofPy_jA5cqCCZPFWfRpbiOdB573RZJKL0rmO5LhKO6Fa cH0BOFdzVL4qOGFUypwInIRx3lAUuadyPIMgISosQenOijrDuDtIo53UATzI9u1JvQP-iDt_IofyrRvLraluJKw
03/19/15 09:14:55:470 | [INFO] | | | | | | | 1572 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{AE5D4C38-82D1-48ED-9B56-11FED1A2FD18}
03/19/15 09:14:55:470 | [INFO] | | | | | | | 1572 | Preference: Client has set the preference for single stream download
03/19/15 09:14:55:502 | [INFO] | | | | | | | 7580 | thread count is 0 and active thread count is 1
03/19/15 09:14:55:517 | [INFO] | | | | | | | 6152 | *******************start of Download****************
03/19/15 09:14:55:533 | [INFO] | | | | | | | 6152 | GDE Version is 2.8.0.1
03/19/15 09:14:56:859 | [ERROR] | | | | | | | 7004 | The windows error code is - 12150
03/19/15 09:14:57:046 | [INFO] | | | | | | | 7580 | **File download complete.**
03/19/15 09:14:57:124 | [INFO] | | | | | | | 1572 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.1&platform=win32&version=2.9.0.465
03/19/15 09:14:57:124 | [INFO] | | | | | | | 1572 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{F7DBB3F7-1280-493E-ADC9-4D6B80534976}
03/19/15 09:14:57:124 | [INFO] | | | | | | | 1572 | Preference: Client has set the preference for single stream download
03/19/15 09:14:57:140 | [INFO] | | | | | | | 3060 | thread count is 0 and active thread count is 1
03/19/15 09:14:57:342 | [ERROR] | | | | | | | 7048 | The windows error code is - 12150
03/19/15 09:14:57:670 | [INFO] | | | | | | | 3060 | **File download complete.**
03/19/15 09:15:01:008 | [INFO] | | | | | | | 1572 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3NzA4OTQxMDItODI2YWI1OGYtZTAyMC00ZWM1LWFmYjktMWNiZTEyOTFhZGM4 IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiJ5UDdjWCtsQVBYQmU3MktPQlM3OTZnPT0iLCJydGVhIjoiMTQyNzk4MDQ5MjYxMiIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc3MDg5NDEwMiIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3NzA4OTI2MTItZjJhMWU4NTEtZD djMi00MmRkLTg4NzctNTJlZGU1ZmY1ZTBkIiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.aSCOEYbDwB0Z6psAGe72iDP qdGSPMgE0MiNJhD3Yyg1SrSsaWaJQALQ6WStFtxVKl-27P6EAdJwaEX3WVDN5Fj4d2lEHVQ0A-FpJHUNWNdPjK8PY_ U8e3uu9qpeeiZdhQBXeHUjQ1d12VQKah8vopu6wn4QsHmOvMTMUr65bG0Laq8GVK5q0ydx0FRcVBbpAIQ9Sp62o-kx Vf8QfTpaofPy_jA5cqCCZPFWfRpbiOdB573RZJKL0rmO5LhKO6FacH0BOFdzVL4qOGFUypwInIRx3lAUuadyPIMgIS osQenOijrDuDtIo53UATzI9u1JvQP-iDt_IofyrRvLraluJKw</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 09:15:01:008 | [INFO] | | | | | | | 1572 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{A0CE4CD0-8036-49DA-A822-CB3BAC451A54}
03/19/15 09:15:01:008 | [INFO] | | | | | | | 1572 | Preference: Client has set the preference for single stream download
03/19/15 09:15:01:024 | [INFO] | | | | | | | 6604 | thread count is 0 and active thread count is 1
03/19/15 09:15:01:242 | [ERROR] | | | | | | | 7968 | The windows error code is - 12150
03/19/15 09:15:03:192 | [INFO] | | | | | | | 6604 | **File download complete.**
03/19/15 15:28:42:374 | [INFO] | | | | | | | 4208 | *******************start of Download****************
03/19/15 15:28:42:389 | [INFO] | | | | | | | 4208 | GDE Version is 2.8.0.1
03/19/15 15:29:02:170 | [INFO] | | | | | | | 5952 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTMzMzI1OTYtNmRiM2M5Nz gtMTI3Mi00YmE0LWI0NWUtYTRmMjY0YjhiZDJkIiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00 MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiJqZ3JTcFVnYmZvVUlrYVRsZ0FJak93PT0i LCJydGVhIjoiMTQyODAwMjkzMjU5NiIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc5MzMzMjU5NiIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3OTMzMzI1OTYtZGVlMTY1OTAtOTdkZS00OWZlLTg5MWItNjU5ZWI2MDY1MjcxIiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.U9PG8TUEnUYcBmDlTtfT6qqix4edwAJw6hijZQJaw5q6GLJTaYeeNlpgrxNlt06glpf675od1Jc ZbfA3wo6nago5ZT0RhECAN0BH0-2ZMD_Pirg-lNdMohf7UZGDLGoZEZvr3kXvV8EV8Aw1CNtxwPLJ0zEsdC3j0Qsnf GXEKx1vVuUKNG5Ns0U6JPDo5FhXUIJXQVv5qvQty-eaHUlZowNsmT4QDSa2ZHEijJboIp8CLgtrtqISF8FrijMmWmI oGrX5ALKC9dcrihMnHPqD8XdMJ1evuQMWHjTjS_U-X8RsUdzDSsW-ALjj_508hfHojARrohsqkUo0zhWIITWHiA
03/19/15 15:29:02:170 | [INFO] | | | | | | | 5952 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{CB3AEE9A-5E4D-4B50-BB4F-FF5C573A65C4}
03/19/15 15:29:02:170 | [INFO] | | | | | | | 5952 | Preference: Client has set the preference for single stream download
03/19/15 15:29:02:186 | [INFO] | | | | | | | 5076 | thread count is 0 and active thread count is 1
03/19/15 15:29:02:186 | [INFO] | | | | | | | 5720 | *******************start of Download****************
03/19/15 15:29:02:186 | [INFO] | | | | | | | 5720 | GDE Version is 2.8.0.1
03/19/15 15:29:03:621 | [ERROR] | | | | | | | 5040 | The windows error code is - 12150
03/19/15 15:29:03:808 | [INFO] | | | | | | | 5076 | **File download complete.**
03/19/15 15:29:03:886 | [INFO] | | | | | | | 5952 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.1&platform=win32&version=2.9.0.465
03/19/15 15:29:03:886 | [INFO] | | | | | | | 5952 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{6C53CC1D-AEEF-4C19-9C0E-BACB15E36F4E}
03/19/15 15:29:03:886 | [INFO] | | | | | | | 5952 | Preference: Client has set the preference for single stream download
03/19/15 15:29:03:902 | [INFO] | | | | | | | 5300 | thread count is 0 and active thread count is 1
03/19/15 15:29:04:214 | [ERROR] | | | | | | | 5256 | The windows error code is - 12150
03/19/15 15:29:04:541 | [INFO] | | | | | | | 5300 | **File download complete.**
03/19/15 15:29:13:293 | [INFO] | | | | | | | 5952 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTMzMzI1OTYtNmRiM2M5NzgtMTI3Mi00YmE0LWI0NWUtYTRmMjY0YjhiZDJk IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiJqZ3JTcFVnYmZvVUlrYVRsZ0FJak93PT0iLCJydGVhIjoiMTQyODAwMjkzMjU5NiIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc5MzMzMjU5NiIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3OTMzMzI1OTYtZGVlMTY1OTAtOT dkZS00OWZlLTg5MWItNjU5ZWI2MDY1MjcxIiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.U9PG8TUEnUYcBmDlTtfT6qq ix4edwAJw6hijZQJaw5q6GLJTaYeeNlpgrxNlt06glpf675od1JcZbfA3wo6nago5ZT0RhECAN0BH0-2ZMD_Pirg-l NdMohf7UZGDLGoZEZvr3kXvV8EV8Aw1CNtxwPLJ0zEsdC3j0QsnfGXEKx1vVuUKNG5Ns0U6JPDo5FhXUIJXQVv5qvQ ty-eaHUlZowNsmT4QDSa2ZHEijJboIp8CLgtrtqISF8FrijMmWmIoGrX5ALKC9dcrihMnHPqD8XdMJ1evuQMWHjTjS _U-X8RsUdzDSsW-ALjj_508hfHojARrohsqkUo0zhWIITWHiA</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 15:29:13:293 | [INFO] | | | | | | | 5952 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{C7AFF801-B6DB-428C-9DA2-1A7AA472F7FE}
03/19/15 15:29:13:293 | [INFO] | | | | | | | 5952 | Preference: Client has set the preference for single stream download
03/19/15 15:29:13:589 | [INFO] | | | | | | | 5664 | thread count is 0 and active thread count is 1
03/19/15 15:29:13:699 | [ERROR] | | | | | | | 5632 | The windows error code is - 12150
03/19/15 15:29:13:886 | [INFO] | | | | | | | 5664 | **File download complete.**
03/19/15 15:41:29:775 | [INFO] | | | | | | | 4208 | *******************End****************
03/19/15 15:41:30:024 | [INFO] | | | | | | | 4208 | *******************End****************
03/19/15 15:42:29:866 | [INFO] | | | | | | | 5384 | *******************start of Download****************
03/19/15 15:42:29:866 | [INFO] | | | | | | | 5384 | GDE Version is 2.8.0.1
03/19/15 15:42:40:677 | [INFO] | | | | | | | 5236 | *******************start of Download****************
03/19/15 15:42:40:677 | [INFO] | | | | | | | 5236 | GDE Version is 2.8.0.1
03/19/15 15:42:40:692 | [INFO] | | | | | | | 5628 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQxNTM1MjQtZTAzYjY0ZD ctMDAwOS00YzdlLWIzMjEtNWZjM2IwNjkwNTY2IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00 MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiJnazRFbzlFQTExb2xrMktvOVpDSGFBPT0i LCJydGVhIjoiMTQyODAwMzc1MzUyNCIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc5NDE1MzUyNCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3OTQxNTM1MjQtMjcwOTRkNGUtMzQwZC00ZDM2LTg1YzItN2E5MjE0YjcxNzczIiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.pW7Hx7pobISudRNdBmbbJXwrLH6gtJYPEzjwNvxYY5Y8kF7NSTu4n4anWQHSy5-ZHtgOhCeERnI d_EtP8bGU4KNqRiRe05yGwr82NgTFvClKYuNsiPmJZk7m0e4Nfc6pAncP-H2UHZs03E4NcmGLczir13f0N6-tMznU3 a-DMNNJMr5MPG6xxN6hXJaf24mEc8azleJH__xOtLsU1g6JzXaFlKiXnxYpFZgda_rLcZhE4dTlk1hKEu39_LrkPMQ eZ1OjMoPcQhdRoUK7yqp7wNHnAxy-D2fZubSDQ0jH4UX-drxpoFuOW9fspVqD38o1XFWqv3A_wIgpSe7V_NuOMg
03/19/15 15:42:40:692 | [INFO] | | | | | | | 5628 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{196ED5EB-65E5-4487-B423-6C585E66560A}
03/19/15 15:42:40:692 | [INFO] | | | | | | | 5628 | Preference: Client has set the preference for single stream download
03/19/15 15:42:40:723 | [INFO] | | | | | | | 4304 | thread count is 0 and active thread count is 1
03/19/15 15:42:42:018 | [ERROR] | | | | | | | 3832 | The windows error code is - 12150
03/19/15 15:42:42:346 | [INFO] | | | | | | | 4304 | **File download complete.**
03/19/15 15:42:42:439 | [INFO] | | | | | | | 5628 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.0&platform=win32&version=2.9.0.465
03/19/15 15:42:42:439 | [INFO] | | | | | | | 5628 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{B6AB699B-69BB-4993-B7DF-7A525D5FA906}
03/19/15 15:42:42:439 | [INFO] | | | | | | | 5628 | Preference: Client has set the preference for single stream download
03/19/15 15:42:42:455 | [INFO] | | | | | | | 5432 | thread count is 0 and active thread count is 1
03/19/15 15:42:42:892 | [ERROR] | | | | | | | 5596 | The windows error code is - 12150
03/19/15 15:42:43:204 | [INFO] | | | | | | | 5432 | **File download complete.**
03/19/15 15:42:46:511 | [INFO] | | | | | | | 5628 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQxNTM1MjQtZTAzYjY0ZDctMDAwOS00YzdlLWIzMjEtNWZjM2IwNjkwNTY2 IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiJnazRFbzlFQTExb2xrMktvOVpDSGFBPT0iLCJydGVhIjoiMTQyODAwMzc1MzUyNCIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc5NDE1MzUyNCIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3OTQxNTM1MjQtMjcwOTRkNGUtMz QwZC00ZDM2LTg1YzItN2E5MjE0YjcxNzczIiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.pW7Hx7pobISudRNdBmbbJXw rLH6gtJYPEzjwNvxYY5Y8kF7NSTu4n4anWQHSy5-ZHtgOhCeERnId_EtP8bGU4KNqRiRe05yGwr82NgTFvClKYuNsi PmJZk7m0e4Nfc6pAncP-H2UHZs03E4NcmGLczir13f0N6-tMznU3a-DMNNJMr5MPG6xxN6hXJaf24mEc8azleJH__x OtLsU1g6JzXaFlKiXnxYpFZgda_rLcZhE4dTlk1hKEu39_LrkPMQeZ1OjMoPcQhdRoUK7yqp7wNHnAxy-D2fZubSDQ 0jH4UX-drxpoFuOW9fspVqD38o1XFWqv3A_wIgpSe7V_NuOMg</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 15:42:46:511 | [INFO] | | | | | | | 5628 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{F8B80783-A504-45A5-9886-66BE4CC57947}
03/19/15 15:42:46:511 | [INFO] | | | | | | | 5628 | Preference: Client has set the preference for single stream download
03/19/15 15:42:46:527 | [INFO] | | | | | | | 4208 | thread count is 0 and active thread count is 1
03/19/15 15:42:46:714 | [ERROR] | | | | | | | 2744 | The error has come and the http error code is - 404
03/19/15 15:42:46:714 | [ERROR] | | | | | | | 2744 | Failed to send the request to server to get the response - 404
03/19/15 15:42:46:714 | [ERROR] | | | | | | | 2744 | the download job (0) failed to execute. The job state is STOPPED_STATE
03/19/15 15:42:46:714 | [ERROR] | | | | | | | 2744 | the download job (0) failed to execute. The job state is ERROR_STATE
03/19/15 15:42:46:714 | [INFO] | | | | | | | 2744 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable
03/19/15 15:43:08:330 | [INFO] | | | | | | | 5384 | *******************End****************
03/19/15 15:43:08:486 | [INFO] | | | | | | | 5384 | *******************End****************
03/19/15 15:43:32:697 | [INFO] | | | | | | | 5688 | *******************start of Download****************
03/19/15 15:43:32:697 | [INFO] | | | | | | | 5688 | GDE Version is 2.8.0.1
03/19/15 15:43:43:289 | [INFO] | | | | | | | 3172 | *******************start of Download****************
03/19/15 15:43:43:289 | [INFO] | | | | | | | 3172 | GDE Version is 2.8.0.1
03/19/15 15:43:43:305 | [INFO] | | | | | | | 4780 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQyMTYxMDAtNDViMGYxMG QtNmM1Ny00ZDg1LWJlMjUtZTcxYjg0MjRiMzg1IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00 MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiJvTWx1L2lUM2cwalFXWEhOUUVRdUZRPT0i LCJydGVhIjoiMTQyODAwMzgxNjEwMCIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc5NDIxNjEwMCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3OTQyMTYxMDAtNzQ5YjA1NmUtYTgxMi00YTkwLTgxYTctZjY2ZWI2NWIwY2M3IiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.oxvg_hGhaUJSrlke5wkwlbKgc9t34RVNMN6JOW4ZrLbqXLsCqznyPwPOdM5QWoSFEWD0C-Ksys6 p20pbXmkmPjtmZWwQ80ASj-1BZoQMOLDQnWE2aGrfT4a_dcxEiAgOSBY1xRBB5ejoPh2HmFPK9fzqoHML9ikG3qBFP -TbmDzvHpiU7L5olD_v2INS8YXQQzBIpjvmc5KJmUkJ0kfzCrii_-JbR3_Cmqg-SO9sF0zpLLHPQLKXPYIl4Yc8du5 bmZPZGcOwy3_AOxZBN5JoLFtPhoZ2vUrczl5IRSP6Gsbtvknj0Ik20uPHPEgDRM-oYnqdtBc-p_HloKH6BDIkSw
03/19/15 15:43:43:305 | [INFO] | | | | | | | 4780 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{43E4F800-6877-4315-AF7F-2424DBD77AD8}
03/19/15 15:43:43:305 | [INFO] | | | | | | | 4780 | Preference: Client has set the preference for single stream download
03/19/15 15:43:43:320 | [INFO] | | | | | | | 904 | thread count is 0 and active thread count is 1
03/19/15 15:43:44:553 | [ERROR] | | | | | | | 5036 | The windows error code is - 12150
03/19/15 15:43:44:724 | [INFO] | | | | | | | 904 | **File download complete.**
03/19/15 15:43:44:834 | [INFO] | | | | | | | 4780 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.0&platform=win32&version=2.9.0.465
03/19/15 15:43:44:834 | [INFO] | | | | | | | 4780 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{1D8B9B3D-2A58-4E70-9360-45DC0D386EE4}
03/19/15 15:43:44:834 | [INFO] | | | | | | | 4780 | Preference: Client has set the preference for single stream download
03/19/15 15:43:44:849 | [INFO] | | | | | | | 1620 | thread count is 0 and active thread count is 1
03/19/15 15:43:45:146 | [ERROR] | | | | | | | 2280 | The windows error code is - 12150
03/19/15 15:43:45:270 | [INFO] | | | | | | | 1620 | **File download complete.**
03/19/15 15:43:48:593 | [INFO] | | | | | | | 4780 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQyMTYxMDAtNDViMGYxMGQtNmM1Ny00ZDg1LWJlMjUtZTcxYjg0MjRiMzg1 IiwiZHRpZCI6IjE0MjY3NzA4OTAxODktNzZlODZmZmUtM2M5MS00MDMzLTg4NTMtMzNjNGIyODBmODEyIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiJvTWx1L2lUM2cwalFXWEhOUUVRdUZRPT0iLCJydGVhIjoiMTQyODAwMzgxNjEwMCIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc5NDIxNjEwMCIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3OTQyMTYxMDAtNzQ5YjA1NmUtYT gxMi00YTkwLTgxYTctZjY2ZWI2NWIwY2M3IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.oxvg_hGhaUJSrlke5wkwlbK gc9t34RVNMN6JOW4ZrLbqXLsCqznyPwPOdM5QWoSFEWD0C-Ksys6p20pbXmkmPjtmZWwQ80ASj-1BZoQMOLDQnWE2a GrfT4a_dcxEiAgOSBY1xRBB5ejoPh2HmFPK9fzqoHML9ikG3qBFP-TbmDzvHpiU7L5olD_v2INS8YXQQzBIpjvmc5K JmUkJ0kfzCrii_-JbR3_Cmqg-SO9sF0zpLLHPQLKXPYIl4Yc8du5bmZPZGcOwy3_AOxZBN5JoLFtPhoZ2vUrczl5IR SP6Gsbtvknj0Ik20uPHPEgDRM-oYnqdtBc-p_HloKH6BDIkSw</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 15:43:48:593 | [INFO] | | | | | | | 4780 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{EE23D332-AC46-4723-8DFD-6635665E398E}
03/19/15 15:43:48:593 | [INFO] | | | | | | | 4780 | Preference: Client has set the preference for single stream download
03/19/15 15:43:48:609 | [INFO] | | | | | | | 5004 | thread count is 0 and active thread count is 1
03/19/15 15:43:48:812 | [ERROR] | | | | | | | 3740 | The windows error code is - 12150
03/19/15 15:43:49:139 | [INFO] | | | | | | | 5004 | **File download complete.**
03/19/15 15:47:02:032 | [INFO] | | | | | | | 5688 | *******************End****************
03/19/15 15:47:02:158 | [INFO] | | | | | | | 5688 | *******************End****************
03/19/15 15:47:35:332 | [INFO] | | | | | | | 4864 | *******************start of Download****************
03/19/15 15:47:35:332 | [INFO] | | | | | | | 4864 | GDE Version is 2.8.0.1
03/19/15 15:48:08:927 | [INFO] | | | | | | | 4216 | *******************start of Download****************
03/19/15 15:48:08:927 | [INFO] | | | | | | | 4216 | GDE Version is 2.8.0.1
03/19/15 15:48:08:946 | [INFO] | | | | | | | 3320 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQ0ODQ5OTgtZDEyMTViNG QtZmQ1NC00NzljLTg4YzktZGFlZTRhZWMzMTM2IiwiZHRpZCI6IjE0MjY3OTQ0ODI5NDQtMmE5YjA1NzUtMDMxZi00 MjBlLWI0OTktNzAyNDMzOTRiOWRmIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiJwNnpXeVpobnlLYk9ZQzhBbmRUdmx3PT0i LCJydGVhIjoiMTQyODAwNDA4Mzg0NCIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc5NDQ4NDk5OCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3OTQ0ODM4NDQtNjFjYTFiZmYtYzdkNy00NTAzLTgzZjQtZWM1OTdmNTVlZTExIiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.ge4ZLQE6MQc1eCauin9Q2FCac6HnJw5qxqF5N6xYiaPvxagmzlabll-gkqpnYWOUXuD6PbOOFlx DTGG58Iu-BA6w41rgFpi_iMgCTy7a2oa_nV85z_KBWhyJC61Bd1YAOqRqq16Mak1TNEbN-7CIDefuH9G-hAryEd04b HRO5VoPk8Z7bBfZ0HyxRS10sHTmIBlFXjzLwuBzpN1VII2z6ztthVCctTxVqMP4X5o5o1OsOCavxaNmr0pdQaqFwVm 4BnMcDuxCn3BqHl6dx0B1b-5zyc22djFuN7R2_P_e4WdpLwxqu7zD2x8NbDx5GAROgBrBqvU7nz6UEDlZWlXnCA
03/19/15 15:48:08:946 | [INFO] | | | | | | | 3320 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{6F4E4ED2-1EF5-48AD-B3C2-64BE7C1603A6}
03/19/15 15:48:08:946 | [INFO] | | | | | | | 3320 | Preference: Client has set the preference for single stream download
03/19/15 15:48:08:961 | [INFO] | | | | | | | 4492 | thread count is 0 and active thread count is 1
03/19/15 15:48:10:267 | [ERROR] | | | | | | | 868 | The windows error code is - 12150
03/19/15 15:48:10:454 | [INFO] | | | | | | | 4492 | **File download complete.**
03/19/15 15:48:10:547 | [INFO] | | | | | | | 3320 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.0&platform=win32&version=2.9.0.465
03/19/15 15:48:10:547 | [INFO] | | | | | | | 3320 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{1288E912-414A-45C7-BB3C-43589680D78A}
03/19/15 15:48:10:547 | [INFO] | | | | | | | 3320 | Preference: Client has set the preference for single stream download
03/19/15 15:48:10:560 | [INFO] | | | | | | | 1560 | thread count is 0 and active thread count is 1
03/19/15 15:48:10:831 | [ERROR] | | | | | | | 2900 | The windows error code is - 12150
03/19/15 15:48:10:953 | [INFO] | | | | | | | 1560 | **File download complete.**
03/19/15 15:48:14:226 | [INFO] | | | | | | | 3320 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTQ0ODQ5OTgtZDEyMTViNGQtZmQ1NC00NzljLTg4YzktZGFlZTRhZWMzMTM2 IiwiZHRpZCI6IjE0MjY3OTQ0ODI5NDQtMmE5YjA1NzUtMDMxZi00MjBlLWI0OTktNzAyNDMzOTRiOWRmIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiJwNnpXeVpobnlLYk9ZQzhBbmRUdmx3PT0iLCJydGVhIjoiMTQyODAwNDA4Mzg0NCIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc5NDQ4NDk5OCIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3OTQ0ODM4NDQtNjFjYTFiZmYtYz dkNy00NTAzLTgzZjQtZWM1OTdmNTVlZTExIiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.ge4ZLQE6MQc1eCauin9Q2FC ac6HnJw5qxqF5N6xYiaPvxagmzlabll-gkqpnYWOUXuD6PbOOFlxDTGG58Iu-BA6w41rgFpi_iMgCTy7a2oa_nV85z _KBWhyJC61Bd1YAOqRqq16Mak1TNEbN-7CIDefuH9G-hAryEd04bHRO5VoPk8Z7bBfZ0HyxRS10sHTmIBlFXjzLwuB zpN1VII2z6ztthVCctTxVqMP4X5o5o1OsOCavxaNmr0pdQaqFwVm4BnMcDuxCn3BqHl6dx0B1b-5zyc22djFuN7R2_ P_e4WdpLwxqu7zD2x8NbDx5GAROgBrBqvU7nz6UEDlZWlXnCA</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 15:48:14:227 | [INFO] | | | | | | | 3320 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{6F5E6FBF-D786-4138-A1D1-50A131171B13}
03/19/15 15:48:14:227 | [INFO] | | | | | | | 3320 | Preference: Client has set the preference for single stream download
03/19/15 15:48:14:239 | [INFO] | | | | | | | 4488 | thread count is 0 and active thread count is 1
03/19/15 15:48:14:454 | [ERROR] | | | | | | | 3896 | The windows error code is - 12150
03/19/15 15:48:14:632 | [INFO] | | | | | | | 4488 | **File download complete.**
03/19/15 16:03:58:578 | [INFO] | | | | | | | 4864 | *******************End****************
03/19/15 16:03:58:723 | [INFO] | | | | | | | 4864 | *******************End****************
03/19/15 16:13:37:863 | [INFO] | | | | | | | 5120 | *******************start of Download****************
03/19/15 16:13:37:863 | [INFO] | | | | | | | 5120 | GDE Version is 2.8.0.1
03/19/15 16:14:10:107 | [INFO] | | | | | | | 5844 | *******************start of Download****************
03/19/15 16:14:10:107 | [INFO] | | | | | | | 5844 | GDE Version is 2.8.0.1
03/19/15 16:14:10:123 | [INFO] | | | | | | | 1688 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/features?token=eyJh bGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTYwNDYwNzgtYjcyZTFkNz ctMjEzOS00YTRmLTgyMGEtOGY5OTVkYzgxMmE5IiwiZHRpZCI6IjE0MjY3OTYwNDQ1NDUtNjFlOTBmMDYtYjhmNC00 YWUxLThjMzgtYWEwNWFlZmQyMWZmIiwic2NvcGUiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdG l2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHlwZSIsImMiOiIrSnREZHI4dnhpS2RhWXdsZCswZE5BPT0i LCJydGVhIjoiMTQyODAwNTY0NTM4MCIsInN0YXRlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XC IyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJj cmVhdGVkX2F0IjoiMTQyNjc5NjA0NjA3OCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0ME JGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRp ZCI6IjE0MjY3OTYwNDUzODAtYjM2MDk5YWMtYWE0ZC00NzAxLThhZDgtNGMwZGExZjM3MDI0IiwidHlwZSI6ImFjY2 Vzc190b2tlbiJ9.S29Z2gTNN3eDFPVWwtobKOwoLdlVqXKeRj1OpT2UhFwtd7c23e3c3DwQNV8A_7k2hjCKSKBOLdJ sTBO7AippqAkcaPFVGQWo0cD2Osf3-2T70E0zY5z41Kv3CUTcqOagSaFUtbn_ggswmehVdPUI1NtvjJlluRVEUXqXv gBWE6kq8cwhqImFyFwCgKaAbxwymg2vQuctcuL3ZKqXVMcCDEXdBIsmfdujQvUe2q_EwbjlaXrXZzfD65qI9JQOFkb VpT9lXMWSxkOYz4x8TD1UZ7Zb9q7yDgbLNkrggtipgTTlWC8lejCPlCOmsEkz1hHJ2tH1VkHYj44YfesD6nr1NA
03/19/15 16:14:10:123 | [INFO] | | | | | | | 1688 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{878B6ABB-465B-4720-A8F7-B81308248039}
03/19/15 16:14:10:123 | [INFO] | | | | | | | 1688 | Preference: Client has set the preference for single stream download
03/19/15 16:14:10:136 | [INFO] | | | | | | | 4788 | thread count is 0 and active thread count is 1
03/19/15 16:14:11:347 | [ERROR] | | | | | | | 2684 | The windows error code is - 12150
03/19/15 16:14:11:529 | [INFO] | | | | | | | 4788 | **File download complete.**
03/19/15 16:14:11:598 | [INFO] | | | | | | | 1688 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=C reativeCloud&name=CCLBS&osVersion=6.1.1&platform=win32&version=2.9.0.465
03/19/15 16:14:11:599 | [INFO] | | | | | | | 1688 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{94A11C8B-980E-440F-88BC-5B50AC9CC845}
03/19/15 16:14:11:599 | [INFO] | | | | | | | 1688 | Preference: Client has set the preference for single stream download
03/19/15 16:14:11:612 | [INFO] | | | | | | | 232 | thread count is 0 and active thread count is 1
03/19/15 16:14:11:892 | [ERROR] | | | | | | | 5096 | The windows error code is - 12150
03/19/15 16:14:12:005 | [INFO] | | | | | | | 232 | **File download complete.**
03/19/15 16:14:15:171 | [INFO] | | | | | | | 1688 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati onData=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2 V5LTEuY2VyIn0.eyJpZCI6IjE0MjY3OTYwNDYwNzgtYjcyZTFkNzctMjEzOS00YTRmLTgyMGEtOGY5OTVkYzgxMmE5 IiwiZHRpZCI6IjE0MjY3OTYwNDQ1NDUtNjFlOTBmMDYtYjhmNC00YWUxLThjMzgtYWEwNWFlZmQyMWZmIiwic2NvcG UiOiJvcGVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291 bnRfdHlwZSIsImMiOiIrSnREZHI4dnhpS2RhWXdsZCswZE5BPT0iLCJydGVhIjoiMTQyODAwNTY0NTM4MCIsInN0YX RlIjoie1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1j XCI6bnVsbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjc5NjA0NjA3OCIsIm V4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiJDOTQ0MEJGNzU1MDg5MDA5MEE0Qzk4QTRAQWRvYmVJRCIs ImNsaWVudF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY3OTYwNDUzODAtYjM2MDk5YWMtYW E0ZC00NzAxLThhZDgtNGMwZGExZjM3MDI0IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.S29Z2gTNN3eDFPVWwtobKOw oLdlVqXKeRj1OpT2UhFwtd7c23e3c3DwQNV8A_7k2hjCKSKBOLdJsTBO7AippqAkcaPFVGQWo0cD2Osf3-2T70E0zY 5z41Kv3CUTcqOagSaFUtbn_ggswmehVdPUI1NtvjJlluRVEUXqXvgBWE6kq8cwhqImFyFwCgKaAbxwymg2vQuctcuL 3ZKqXVMcCDEXdBIsmfdujQvUe2q_EwbjlaXrXZzfD65qI9JQOFkbVpT9lXMWSxkOYz4x8TD1UZ7Zb9q7yDgbLNkrgg tipgTTlWC8lejCPlCOmsEkz1hHJ2tH1VkHYj44YfesD6nr1NA</consumerAccessToken></authorization-dat a>&clientID=acc_desktop&contextKey=C9440BF7550890090A4C98A4@AdobeID&producerId=ccui_mktg
03/19/15 16:14:15:171 | [INFO] | | | | | | | 1688 | Going to download the file at C:\Users\10448476\AppData\Local\Temp\/{ACF6D0D2-A29D-4A7B-A0D0-F0EC433067EC}
03/19/15 16:14:15:171 | [INFO] | | | | | | | 1688 | Preference: Client has set the preference for single stream download
03/19/15 16:14:15:248 | [INFO] | | | | | | | 5380 | thread count is 0 and active thread count is 1
03/19/15 16:14:15:450 | [ERROR] | | | | | | | 5400 | The windows error code is - 12150
03/19/15 16:14:15:641 | [INFO] | | | | | | | 5380 | **File download complete.**

Similar Messages

Installation, creative cloud dektop, apps, download error

My Creative Cloud Desktop menu under Apps does not show any apps. I have already gotten Illustrator CC on my computer for a trial version. I can open it up and it works fine. When I try and download Photoshop CC I get a "Download Error Please Contact Customer Support" (See the image I have included). This is a new computer that I am doing this on.
What I want is to have Photoshop CC as well as Illustrator CC.
Can anyone help me?
Thanks,
Alice

Okay here is what I did now. I uninstalled CC desktop. Then I reinstalled it. Now it looks better (see image below). But it shows I have Photoshop CC and I don't have it. How can I get rid of the photoshop listing?

Creative Cloud Desktop Apps Download Error

Hi,
Just set up a new Mac. downloaded Creative Cloud installer. Did what it said, logged in and now there is a Download Error message under Apps on the Creative Cloud Desktop. Any help in resolving this would be great Thanks.

Frontside for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page?

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page? I subscribed to the 30 day free Creative Cloud membership just yesterday.
Please help.

Could it be that you are running Windows XP? I believe there is some automatic detection of the operating system you are running, and if it is not supported by the application, it does not show up on the download page.

I got this message when I click on Apps at Creative Cloud (desktop version) : "Download Error. Press retry to try again or contact customer support."

I've tryed lots of things.
I've already reinstall my creative cloud, I've already clean my cache files, I've already restart my computer, I've already sign out and sign in again...
nothing works.
Please, someone know what else can I do?
thanks a lot.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud for Desktop Download Error

I have Creative Cloud for Desktop installed on MacBook Pro, OS Yosemite, to use Adobe Illustrator. A few months back, the CC App stopped working. Says "Download Error" with no fix. I have searched other posts within the forums and followed all listed "fix" instructions, including uninstalling/reinstalling CC, deleting folders and even logging in as "root" user. None of these methods have fixed my Creative Cloud App.
Due to this Download Error, I am unable to use or update Creative Cloud, nor am I able to update Adobe Illustrator.
Any assistance to fix this issue is appreciated. Thank you.

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud Installation Failed Download Error - Error Type -7 and Error Code - 401

I subscribed to Creative Cloud in December 2012 and have been trying to install the applications, but the "Installation Failed" through the Adobe Application Manager. (see screenshot)
Here is a line from my log file:
01/08/13 11:08:48:346 | [WARN] | | ASU | PDApp | DownloadError | | | 6120 | Download Error has come with GDE Error type - -7 and error code - 401
I tried searching for the same error code in the "knowledge base" but couldn't locate any.
I am on a Windows 7 (x64) machine. I also have CS5.5 installed.
Anyone have this problem? Please help or point me in the right direction if you can. Thanks!

Thanks Romsinha,
   I tried the above steps, with no luck. I have admin rights on both laptop and desktop I'm trying to install to. I have updated my AAM on both machines with no issue (when using the direct link above). But when I click the 'Try' link to download an application, it shows the scrolling status bar for a few seconds, then "Installation Failed" 'Download error. Press Retry to try again or contact customer support. (-7)'   Retry only produces same results.
Both machines are running Win 7 Pro - SP1 64bit
     (laptop - 16 GB RAM & Core i7-2760QM 2.40 GHz processor)
     (desktop - 8 GB RAM & Xeon W3520 2.67GHz processor)
I am running in a corporate setting with I'm sure all sorts of Firewall protection etc...
I'm planning on asking for a CC membership, but wanted to check out the new features first....
Thanks!

Creative Cloud shows me Download Error where the list of application must be.

i cant find the solution....
I recently used AppCleaner and it delete many Adobe files, I dont know if that the reason but now i cant download anything and i tried downloading de .dmg file of InDesign but it doesnt work neither it appears this:

Yes, sure. I've done this.
First of all i completely uninstalled previous installed Adobe programs. It didn;t help.
Then i manually removed Adobe folders from Program Files, Program Files (x86), %USER%/AppData/Local and %USER%/AppData/Roaming. This didn't help too.
Also i can note, that it is not download problem. I've redownloaded CC installation from different browsers at least for 10 times. And my Mac os computer in same network installed CC without any problems.
The roots of the problem itself was perfectly described in the thread i posted initially. I have absolutely same logs in %USER%/AppData/Local/Temp/AdobeDownload and all of the servers listed in the initial thread was available and answered correctly.
Also I've downloaded standalone application manager and it shows me the same message as in initial thread.
And sorry, but i think you shoud not create another branch. I've checked lot of times - it is definitely same problem as in the initial thread here http://forums.adobe.com/message/5181449.

Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
Thanks,
Vikas

Desktop app for Creative Cloud won't download from server.

Can't down load the creative cloud desktop app. get error sign from the installer i.e."we've encountered the following issues: the server is not responding currently. Please try after some time (Error code: 207) This error has come up for over a day, maybe two days now.

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe Creative Cloud desktop app; proxy password

Hi,
We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
Adobe Chat Support doesn't help either.
Can anyone please help us to solve this, so that we can install the requested product for the user?
Your help will be highly appreciated.

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena

I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignment

Brittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

Why am I seeing a "Download Error" message in Creative Cloud Desktop app?

am connecting with the internet and my login info. is correct but always i have a massage say download error please contact customer support .
do i have to download it again ?

What browser, and have you tried with your firewall temporarily disabled?
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud Trial Apps - download error undefined?

Similar Messages

Maybe you are looking for