Creative Cloud updating issues (OSX Mavericks)

I've been having major issues with updating Creative Cloud apps on my Macbook Pro; I simply cannot update an app. I've tried uninstalling CC, cleaning it with the Cleaner tool, installing it through a root account, etc. etc. but it will simply not work.
Yesterday I again removed the whole Creative Cloud install, cleaned it with the Cleaner tool, and reinstalled everything on my Macbook. Installation of every app hangs at 90%, but when I cancel the install, it appears to have installed the app fine. After install, the Creative Cloud Desktop tool mentions the freshly installed Photoshop CC has an update, but when I select update it hangs at 0% forever, not updating at all.
What can I do to fix this?

The Golden Master is actually the exact same version that will be released to the general public in the next few weeks. A Golden Master used to be the master disc that was sent off to production (think of CDs/DVDs, etc.), and now it just denotes the final build that will be seeded to the public.
I have seen some responses by Adobe stating that they will update CC in time before the launch of Mavericks to make it compatible, so it shouldn't be too big of an issue.
http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html
John Waller wrote:
Rod_Jewett wrote:
The final release version of Mac OSX Version is out
The Golden Master seed (pre-release version) has been released to registered Apple developers. Nothing more.
http://www.macrumors.com/2013/10/03/os-x-mavericks-released-for-all-ma c-developers-as-golden-master-seed/
The final release of Mavericks is slated for late October
http://9to5mac.com/2013/09/06/apples-os-x-mavericks-release-planned-fo r-end-of-october/
I'm 100% certain Adobe is working on compatibility with Cloud software as we speak.

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Creative cloud update issue

"Adobe Application Manager is currently running, which must be closed before updating this product. Please close or wait for it to complete.(Error code: 82) Get help"
This is the message displayed in the creative cloud application, though I'm not sure where to find the Adobe Application Manager, anyone got any helpful advice?
I'm running PC, Windows 7.
(Also my lightroom application is crashin on open but I might repost about that in a new question, Bit of a newb at help forums tbh)

Hi There,
Kindly try the below mentioned steps.
Open Task manager
Go To Processes tab
Search for Adobe Application manager.
Select it and hit End task
Restart the machine if the problem still persists.
Thanks,
Atul Saini

Creative Cloud Update Issues

For the past week I have been trying to download the updates for After Effects and Premiere Pro. I recieve and error message, code U43M1D204

Hi Enrique777,
Please see the below similar discussions.
http://forums.adobe.com/message/4913117#4913117#4913117
http://forums.adobe.com/message/4169374
Sarika

SINCE UPDATING TO OSX MAVERICKS I HAVE SOME ISSUES..PLS ADVISE

First thing i noticed,is that swiping between pages in LAUNCHPAD is unresponsive,sometimes i just CAN'T swipe to other page...THIS IS KIND of a HUGE DEAL...WHY????? I NEVER HAD ANY PROBLEM WITH TRACKPAD?(scrolling in safari,swiping in other apps,going to mission control is without any problem,that's why its so weird...It just wont work in LAUNCHPAD)
Second problem,in my launchpad appeared an icon called READ ME UPDATE right after updating to OSX MAVERICKS....Thing is,i cant open it,i cant delete it,i cant do anything with it...WHATS HAPPENING??
And my LAST issue is also very ironic,because MAVERICKS promised better power management,but so far,whatever app i open and use,my FAN goes like crazy,from my totally silent MACBOOK became a HOWLING MONSTER...(this issue also came up right after updating to MAVERICKS,i didnt download anything after this update,just to be clear that no viruses could have gotten into my Mac by my fault)
Apple PLEASE DO SOMETHING..
So far updating to OSX MAVERICKS only brought issues to my,MacBook Air i NEVER HAD...
PLEASE ADVISE SOMEONE

To help determine the possible causes of this behaviour read the following.
EtreCheck will not fix anything, but it will provide additional information required to advance troubleshooting:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
http://www.etresoft.com/etrecheck
Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or "failed".
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.

Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!

Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available. So I installed it. Half-way during the installation, my windows desktop disappeared.
I started the task manager and restarted "Explorer.exe". That made the background reappear, but the taskbar was blank with just the lone Windows 8.1 icon on the very left. Hovering over the taskbar showed the wait cursor.
The task manager showed everything was running normally but the desktop was clearly broken. I checked the directories and everything was as expected.
So I held my breath and rebooted. After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons. Only a few of the notification icons appeared.
I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe). It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago. When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
I again held my breath and restored my machine to before the above CC update; after about 20 minutes of shucking and jiving and a reboot, everything was working properly again.
So there is clearly something out of kilter with this latest update. Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue. I think.

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

Creative Cloud updated itself yesterday. Downgraded cloud storage allowance to 2GB and data directories on hard drive messed up.

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

Updated to OSX Maverick, the adaptor to use a projector no longer works.

Help,
I work in various schools and have to use multiple different projectors. I updated to OSX Maverick and my adaptor no longer works. My computer seems to be recognizing the projector but the projector isn't recognizing my computer. Any suggestions would be greatly appreciated.
Thank you

Hey CMMcC!
Here is an article that will help you troubleshoot this issue with your connection to this projector:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Creative cloud update always fails (PC), Uninstalls itself.

Spoke with support on it once and they had me use an installation cleaner tool which didn't resolve the issue. This issue has existed for many months and it occurs on multiple machines. I could understand if it is a one time issue, but every time? Please resolve this issue. Thanks!

Unable to check. Once you click "update" it uninstalls creative cloud so you cannot try the update again. Was using administrator account with Kaspersky active when I tried it last and failed to install. Next Creative Cloud update I can try to check with Kaspersky disabled.
On a related note, trying to find the download link on your site for Creative cloud is quite counter intuitive. If you click on the menu and click creative cloud (while already logged in) it takes you to a page to "Start a trial" or "select a plan", and not download the actual program. If you click on the desktop apps, all the programs are listed but creative cloud is not. I have better luck Googling to find the legitimate download link than using the site navigation to find it. I finally bookmarked the page so I can find it faster next time I run into Error 50. Could you please pass that on to the web team?
I only mention it as every time I have updated I have ended up with CC uninstalled and then I have to dig through the site every time to try to find the correct download location. After having it occur so many times, it gets old, which is why I finally posted.
Thank you again for your help.

Blocked Creative Cloud updates

In November Adobe advised me my credit card details had been hacked into, so I cancelled the cc, but the cc company took 3 weeks to issue a replacement. When new cc details into to MyAccount payment immediately resumed but download updates are blocked. How do we unblock Creative Cloud updates?

KHolz I would recommend reviewing the installation log files for the Adobe update you are trying to apply. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.

Perpetual license and creative cloud update popup window

I initially downloaded a 30 day free trial of lightroom from Adobe website which I guess is from the "cloud". I since have purchased a perpetual license that used a new serial #. When I log into my computer I keep getting an annoying creative cloud update window saying there is an update. Is this update window only for creative cloud downloaded software and not perpetual license owners? If it is, how do I disable or remove this annoying cloud update pop up feature from my Mac.

Hi Loveppro11,
Please let us know the version of Mac you are using.
Naviagte to Applications/Utilities/Adobe Installers and uninstall Creative cloud.
Run the Adobe Cleaner to remove any leftover ruminants: http://www.adobe.com/support/contact/cscleanertool.html.
Download and Install CC desktop from:https://creative.adobe.com/products/creative-cloud .
If still the same issue then enable root account and check whether its working there: http://support.apple.com/kb/ht1528http://support.apple.com/kb/PH11331 .
Regards,
Romit Sinha

Unable to install Creative Cloud Updates

Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
DW CS6 12.1.1 Creative Cloud update
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
Photoshop Camera Raw 7.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
That enough information? After chasing around the Adobe Help system for an hour and a half today and not being able to contact anyone at all yesterday when this forst started occuring, I'm kinda getting annoyed
Then getting on here and finding that my screen name (my own name, registered with Adobe and on the forums) isn't available, one could be excused for an excess of peevishness, I hope.

I finally found a solution that worked!
I had to find the adobe logs to understand what happened, and found this error "information not found in Media_db".
Here's the location of the solution: Re: Getting fatal Exit Code 34 when installing an app
And here's the answer copied and pasted from the page. I have windows 8 64 bit, but this solution worked for me. The downside was that it said many of my applications weren't installed in the CC app, so I had to hit reinstall on many of them, but everything installed and updated correctly after this.
I had the very same problem, and I am using windows 7 too. After chat with the adobe tech support. He showed me how to fix the problem.
Also, I tried the clean tool already. That didn't help.
Go to C:\Program Files (x86)\Common Files\Adobe if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe
Change 3 folder name.
Adobe PCD -> Adobe PCDold
backup -> backupold
caps -> capsold
Then run the setup file again.
This method worked for me. Hope that would work for you also and save you some time.

Creative Cloud Update

Creative Cloud Update made it disappear and never came back tried other downloads etc. etc. but nothing even my add/remove programs had a blank icon for it and said it was gone and deleted the icon
!

Hi elfelm,
We ask windows to reload explorer during update to load our latest dll. Sometimes, windows does quit the explorer but for some reason fails to start the explorer again. A simple workaround would be to press Ctrl+Shift+Esc keys simultaneously. This should launch task manager. Click on File and then New task. Type in explorer and press enter. This should run explorer again. Alternatively do a hard reboot of the system.
Regards,
Anirudh

I am unable to install the creative cloud update - error 43 comes up at around 77%

I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.

WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
Mylenium

Illustrator (CS 5.1) crashes after update to OSX Mavericks (10.9)

Illustrator 5.1 crashes while starting the app after update to OSX Mavericks (10.9)
What can I do?

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. Never install crapware such as "CleanMyMac" or "Cocktail."
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Creative Cloud updating issues (OSX Mavericks)

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