Creative cloud will not work, no access to apps

This is my second time buying creative cloud and I'm really regretting it. When I did the free trial everything downloaded and worked perfectly for me. Once the 30 day trial period was over I deleted everything off of my computer unsure if I would purchase anything. Months later I did buy the creative cloud only for none of the downloaded app's to work for me. There was no files on my computer of the programs and when i went to re-download whatever I may have missed the same thing would happen. Frustrated I canceled my order. Now I'm back and experiencing all the same headaches. I've talked extensively with customer support only for them to tell me they don't know what the problem is. Even as i type this I'm on hold with customer support, I've been on hold for 45 minutes now. Can someone PLEASE help me I need this to finish a final!!!!!!!!

uninstall whatever is currently installed and run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
log in (https://creative.adobe.com/) with your adobe id and start you download of whatever you purchased. that should start your cc app download and installation.
after that completes, download other cc software via that app.

Similar Messages

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

My creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

my creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

Hi,
Please follow the below steps to remove the error message of "You have been signed out".
          1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
          2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
                         (Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE)
          3: Now navigate to Application Support/Adobe/OOBE/.. folder.
          4: Delete opm file under OOBE.
          5: Rename OOBE to OOBEold.
          6: Check if you have AAMupdater in the same location.
          7: Please rename it to AAMupdaterold.
          8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
          9: Then launch it, sign-in and click on Apps tab.
The error message will be removed.

What do you do when the creative cloud will not update?

Creative cloud will not update on my Mac.. therefore I cannot use InDesign. How can I get the Creative Cloud to update? I have tried un-installing and re-installing 3 different times now. Thank you.

Not sure. I am not having any problems opening files in current version 8.0 except for files that have been created/modified in current version 8.2 of course. That is why I need to update.
I've tried uninstalling 8.0 version before updating and a direct download of installer/updater of 8.2... still no luck.

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload it. the Manager says the app is up-to-date. Can any one help me on this? How can I re download the files or re install I cloud again?

Run CC Cleaner and try again
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

My creative cloud will not sync properley

my creative cloud will not sync properley some of the files do not appear how can i find out in the online cloud which they are and why they won't sync

Please check if the Creative Cloud Connection is Active or Not?
How large are the files?
If you can find the logs at the following places, and paste them here, it would be good.
Here's where to find the log:
Windows - c:\users\<yourusername>\AppData\Roaming\CloudSync\CloudSync-2013-05-0 9.log
Mac - /Users/<yourusername>/Library/Application Data/CloudSync/CloudSync-2013-05-09.log

FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App

FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App Store icon is grayed out. I get a "Safari doesn't recognize addresses starting with macappstore."
How do I get to the App Store to get FCPX back? I'm using the Trial version now.

How are you linking to the App Store from Safari? From this page?
http://www.apple.com/finalcutpro/trial/

Adobe Creative Cloud will not uninstall

I bought a new macbook last week, so I used the Migration Assistant to transfer all my stuff from my old macbook to my new one.
Now, Adobe Creative Cloud doesn't work and neither does Photoshop CC. (Photoshop CC is a free trial)
1. Everytime I turn on my computer or click Adobe Creative Cloud in my applications folder, it always says "Adobe Cloud is needed to resolve this problem. However, it is missing or damaged."
2. I try downloading it again, but it repeats the message above.
3. I try to uninstall it, but it says "Uninstallation of Creative Cloud completed with errors." It doesn not uninstall.
I don't know what to do, I thought this was fun at first, but now I just want to get rid of it. I really want to just put everything in the trash bin, but I don't think it's recommended.
Also, I don't have any back ups of my computer.
thanks

Mac migration (or Time Machine) does not always work with Cloud programs
Uninstall... run the Cleaner... Restart your computer... Reinstall
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud Does Not Work - Need to Cancel

Several months ago I decided to try Creative Cloud rather than purchase software update when I switched from my MAC to a new Windows 8 PC.
Initially I was able to sign up and download but the products locked up and I could not use.
I uninstalled and reinstalled but same issues.
I updated OS to Windows 8.1 and tried to download again. Still won't work.
So I refreshed my PC which removes all software and puts it back to state it came from factory then updated all Microsoft software and drivers etc.
Reinstalled everything with few issues except for Adobe Creative Cloud.
I can log in, but when I go to the page for Documents or Download all I get is a blank white page whether using IE or Chrome (latest versions of each).
I can't see any download links so I can't install products so I can't use.
After months of paying for something I can't use I am giving up. I want a refund. I have spent untold hours trying to get this to work. It simply isn't worth the hassle.
I have good bandwidth, a relatively new and powerful computer, all of the latest updates for OS etc. No issues with Microsoft products or other products - just Adobe Creative Cloud problems.
Please have someone contact me about how I can cancel and get a refund. I am certain you can tell from your servers that I have not used the products in months after initial download and issues resulting from that.
I don't have time to spend hours trying to get something to work and I can't tell you how many hours I spent on the refresh which was simply to try and get Adobe Creative Cloud working since everyting else on my computer worked but Adobe would cause lockup and even blue screen in one instance when I tried to utilize.

Hi Ed@IMN ,
Welcome to Adobe Support .
We would hate to see you go , you can contact us using the below mentioned link and our Suport Team will help you in resolving your concern.
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Garima

My creative cloud will not download apps

I just purchased the cloud and am desperately trying to download the necessary apps to do work on. The cloud seems to be frozen.

Good Morning Jeff.
In answer to your questions:
I am receiving no specific error messages.
I am using iMac 2.8ghz core i7 on OS X Yosemite 10.10.1
One thing bothers me, though - when I go into the Adobe Creative Cloud App in my Applications folder it says both the Creative Cloud and Uninstall Creative Cloud are aliases. Would this be right? I seem to be able to download fonts, access the Community and Assets on my desktop window.
Still, today, I can access no apps. I can reach the apps area on the CC website but they only allow me to download trial versions of the programs i want to use. I have attempted to download a few times and I have let it run for over 5 hours. I use a modem with ADSL connection. From the CC website download calculations this is WAY to long to wait.
I want complete access to full programs. Is this not what I have paid for?! I am a sole trader design studio. Give me some help here. please. If this is NOT what I have paid for, please let me know what I need to do.
Trudé Yen

Creative Cloud will not load Photoshop CC

get this error 16 everytime I try to lauch Photoshop CC on my mac. I have the creative cloud and never had a problem with any of the apps until today. I have followed all the threads and uninstalled CC and wen back into Adobe Application Manager to reinstall. However I keep getting an error message. Here is the info from the content folder for Photoshop. HELP!!!!!! Staffers I need help. I am paying monthly for this access.
Last login: Sun Feb 2 13:45:52 on console
cassandnoldsmbp:~ cassandra$ /Applications/Adobe\ Photoshop\ CC/Adobe\ Photoshop\ CC.app/Contents/MacOS/\~sniffer ; exit;
dyld: Library not loaded: @executable_path/../Frameworks/libtbb.dylib
Referenced from: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/~sniffer
Reason: image not found
Trace/BPT trap: 5
logout
[Process completed]

CLDAN8500 are you receiving Configuration Error 16? If so please see Configuration error 16 | CC, CS - http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html for solutions to resolve your current difficulties.

Latest update for creative cloud will not install error code 1 HOW TO FIX THIS????

I CAN NOT GET cc UPDATE STALLS AT 43% AND GIVES ((ERROR CODE 1 )) AS THE REASON??????

1) Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate the option : Adobe Creative Cloud and uninstall the same.
2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud

Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
Here was my situation:
After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
I then attempted to sync.
Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
20141105-115144.416: Start UL: /Instructions.txt (New)
20141105-115144.436: Starting a batch of 1
20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.438: Start UL: /<folder> (Del)
20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
20141105-115144.459: Ending a batch of 1
20141105-115144.459: Finish UL: /<folder> (Del): No error
I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
This did not work.
Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
To summarize, this fixed the issue:
Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
Kill "Adobe Creative Cloud" and "CoreSync" Processes
Restart "Adobe Creative Cloud"
Here is the process as terminal commands:
mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
killall Creative\ Cloud
killall CoreSync
open -a Creative\ Cloud
Good Luck,
Michael

Hi, Thanks for the reply. Everything worked fine until I updated to CC14. after that, I receive conflicted file messages. So, I archived all my files that were in cloud. I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format. I uploaded each file to the cloud as they would not synch. Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac. I have no idea now which file I am actually using is the original file or the conflicted file. Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched. It's the weirdest thing...

Creative CLOUD does not work

I just got a new computer with windows 8 operating system...joined this adobe creative cloud mess. Photoshop, which i joined for, is not even downloaded... Lightroom has downloaded and works, nothing else works. I spent thelast two days reading all of the information about everything, and nothing works... all of these discussion forums, offer no answers, i want the program to work, and i would not like to pay for days of troubleshooting, and your quick fixes that you have used in the past, i want it to work on my computer without having to take another college class and reading all of the previouis problems, because i had faith enough to join without looking into reviews on google, about how bad this service is.
This has been an awful experience, it is not even simple enough to just report issues and get a response, as i am spending my money on your product and it isnt working, i call for help, and you are closed for the holidays, but your system to take my money is not closed...That is very special. Thanks for your blacker, than black friday.
I dont want a refund, i love photoshop, i need for someone to help me to make this work. Can someone help me to make this work, and can i get the beginning date of my membership to be the day that the program actually works, at the same price that i have paid initially?

Hello,
sometimes some of them behave like bulls in a china shop. Despite this negative news, you might be consoled a little bit, because I also had to do this experience.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Creative cloud will not instal on Mac. Does nothing. Just sits there.

Trying to download Creative cloud but it does nothing. I can see the installer and Creative Cloud on my Mac but nothing will open. It just hour glasses the installer. Makes it hard to download any product when step one wont work. Any feedback would be appreciated. Its on a iMac 2008 model.
Cheers

Hi beeartch,
Kindly refer: Troubleshoot Creative Cloud download and install issues
Thanks,
Atul Saini

Creative cloud will not work, no access to apps

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