Creative Diagnostics & AutoUpdate Don't W

Ok, now this is getting rediculous!
Two weeks ago I updated Windows XP to SP2. My 3 year old SB Li've 5. soundcard and/or the related software totally trashed the SP2 update so badly that I just went out and bought a new hard dri've and reloaded everything, except the SB Li've 5. for fear that it would just hose up my system again.
So I bought a new Audigy 2 ZS Gamer soudcard and proceeded with the install, using the disk that came in the box. I used the disk that came in the box because the instructions clearly said to and I planned to use the AutoUpdate after the initial install.
The install seemed to go relati'vely smoothly, although it's still irritating that Creative still discretely loads all those AOL shortcuts and other misc crap that you don't want on your system. But I loaded everthing, full install just like the instructions said. After getting acquainted and making sure things generally worked, I figured I'd wrap up the install by running Creative Diagnostics and then do and AutoUpdate.
Creative Diagnostics doesn't work. As quite a few others have mentioned (for which I haven't seen an answer that works), the Creative Diagnostics screen comes up and says hit "Next" to proceed -------well there is NO "Next: button. I can hit the Diagnose tab and it says hit "Start" to proceed-------but there is NO "Start" button. It doesn't work.
So naturally I assumed that the box disk must have contained outdated software and proceeded to try to do an AutoUpdate. Of course, you immediately realize that the Creative website forces you to shutdown all primary security features of SP 2 (i.e. shut off popup blockers and enable auto download of Acti'veX features. After so doing, the AutoUpdate says it can't do an AutoUpdate because "a component is corrupted"! Well no sh-t Sherlock........ the corrupted component is the Creative Diagnostics!
So now after pulling out my Audigy 2 ZS soundcard and reinserting it to make sure its properly inserted and uninstalling/reinstalling the disk software two more times, the Creative Diagnostics still doesn't work and the AutoUpdate still doesn't work.
Any ideas? Do I just need to download all the updates manually and install them and will that make the Creative Diagnostics work? And then will I be able to use the AutoUpdate thereafter?
Has Creative updated any of its drivers and software for SP 2? It seems like Microsoft gave companies a lot of advance notice.
Message Edited by Flux_Capacitor on 0-30-2004 06:5 AM

Jeremy-CL
Thanks for the response.
With respect to the Diagnostics, the normal setting on my LCD is 024 x 768 which also happens to be its nati've resolution and its highest resolution. I had already tried change to the resolution lower but still no buttons. But I did fiure it out. I normally nave my Display DPI setting on Large Size(20 DPI) so I switched it to Normal Size (96 DPI) and now all the buttons on the Diagnostic screen are available and it works just fine. (For others having trouble getting the buttons to show, they may have the same large size font setting I do.................so for XP systems go to Contol Panel, Appearance and Themes, Display icon, Settings tab, Advanced button, General tab.....you should see the drop down menu in the Display portion of screen to change the DPI of your screen fonts).
Regarding the AutoUpdate issue, your link was not quite the answer, but even better, it was in fact the key clue to the solution that I never ever would have found in a million years!!! Sweet! I know that doesn't make sense so I'll try to explain, since it could impact others.
I started to follow the instructions in your link and I was examining the 2 Creative Acti'veX items. I right clicked on each Creative Acti'veX icon to look at the properties. I then clicked on the Dependency Tab and saw that both Creative Acti'veX items were dependent on an item that made no sense whatsoever to me---- "Sonic\ Components....") and that item showed as "corrupted". I figured out that the corrupted item was from Sonic MyDVD OEM version 4.5 which came with and was installed recently with my new DVD R RW /CD R RW. Sonic MYDVD is software for home movie making stuff. I think the reason the Cretai've Acti'veX items showed it as dependent is because the MyDVD software is useful for hooking your camcorder up to a USB port and then editing/making a movie. Since, the MyDVD software must make your computer look as it has an acti've USB port at all times it screwed up the Creative AutoUpdate since the AutoUpdate clearly states to hook up all hardware that is using a USB port! I guess that is why it showed as dependent.
At any rate, since I'll likely never use the Sonic MyDVD (at least not the OEM slim version), I quickly uninstalled the software and then removed the 2 Creative Acti'veX icons as the link suggested. I then retried AutoUpdate and it works like a champ!!!!
Thanks
Message Edited by Flux_Capacitor on -02-2004 2:50 AM

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