Creative Suite 4 failing to start

I am attempting to help troubleshoot information as to how to get Creative Suite 4 running.  It has been running on two identical machines (less than three months old), and yesterday stopped working on one machine.  Both machines are running Windows 8, and on the problematic machine no CS program will start.  They all begin to start up, show the main screen briefly, and then crash back to the desktop.
I began by reverting the system to one day last week with system restore, to no avail.  Then we attempted reinstalling the product over the top of the existing installation - still no luck.  Removing the program completely and reinstalling - still no luck.  Following troubleshooting information found in the forums and on the web site, we ran the Adobe Support Advisor - this directed me to instructions on how to remove the color profiles, remove the program, and reinstall.  This, again, did not fix the problem.
(The error found by the Support Advisor was "kb403891r2: Error UninstallColorProfilesRollback preventing the installation - Creative Suite 4 Click here for details and corrective actions related to this issue." It showed up two different times, 5 seconds apart.)
I have searched as much as I can in the forums (and googled until I was blue in the face), and can not find a solution to this program.  The Windows application error logs simply tell me the files in use when the programs crash, and do not direct me to anything else.
HELP!

I did think of one more thing to add - these two machines are literally identical. No extraneous software, same virus scanner, same programs, even the same screen saver. I did run malware scans just to insure that they did not pick something up, but I can not find anything. (And there is not much installed to start with.) The only option I have at this point is to reformat from scratch, but that seems a little extreme for machines only a few months old.

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