Creative Zen Vision:M FM Radio Completely Disappeared!! (Reinstalling firmware doesn't hel

I turned on my Creative Zen Vision: M, and the FM Radio wasn't there. It just simply disappeared; it's not listed on the Main Menu, nor is it listed as an option from "Configure Menu". This has nothing to do with a new Firmware update that removes the?radio; my player was not connected to?my computer. I have had my player since July of 2006, so it's obviously too late to return it. I've looked around on the forum and many other people have had the same problem, but the only solution has been to reinstall/upgrade the firmware. This doesn't solve the problem. I've tried everything on the recovery menu--formatting, rebooting, cleaning disk, etc, but nothing has worked. I've also contacted Customer Support, but from what I've heard, it's probably not going to help. Has ANYONE been able to solve this problem? It's really frustrating that so many people have this problem and nothing has worked.

Oh, right, sorry.
"OS Name: Microsoft Windows XP Home Edition
Version: 5..2600 Service Pack 2 Build 2600"
Though currently, I'm installing Windows XP Service Pack 3 via Windows Automatic Updates.
WMP Version: .0.572.5230
Should I uninstall WMP entirely to eliminate it as a possible factor?
(I have Winamp so I don't really need WMP.)
Are you saying that once I rollback my WMP to WMP0, my computer will be capable of reading my Zen & thus, allowing me to download the firmware and restoring it's previous condition (minus the contents-music, video, pictures, etc.)
Also, I tried to see if my Zen would try to connect to my laptop - I uninstalled the Zen program on it before connecting it, to see if anything would come up, allowing me to do anything, etc. But no, it just said "My Zen" but I couldn't do anything with that. And then I installed all of the software on the Creative Installation CD. After all of that, apparently my computer acknowledges that a device is connected via USB because it gives me an option as to what to do with it - open it, play it with wmp, explore, etc. The problem though was that the Creative program itself wouldn't acknowledge that it was connected. So I still had the "The player is not connected."
Just thought this might make a difference -
I also was looking for some kind of repair shops or sites that would be capable of repairing my Zen - the only thing I came across was http://www.zenrepair.com/Zen/index.jsp - does anyone know anything about this site? If it's reliable, etc. (Just a back up option in case this situation isn't solveable by other Zen peers.)
Also, thanks again for any help, effort, attempt, etc.

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