Creative suite design premium 5.5のシリアルナンバーを入力する画面が出てきてPDFファイルが開けません.

一昨日ぐらいからPDFファイルを開こうとすると、creative suite design premium 5.5のシリアルナンバーを入力する画面が出てきてPDFファイルが開けません。
メモしておいたシリアル番号を入力しても違うようです。
何年か前に購入してずっと使っていたのですが、こういうふうになったのは初めてです。
パソコンにはあまり詳しくないので問い合わせ方法などもよくわかりません。
どういうふうにすれば元通りに使えるようになるのかおしえていただけると助かります。
よろしくお願いします。

お手持ちのシリアル番号を入力した際、何かメッセージは表示されませんか。
できればそのあたりを詳細に書いていただくと推測がつきやすくなります。

Similar Messages

  • Anyone from customer support: i just installed my CS 5.5 creative suite design premium and everythin

    installation support needed: i just installed my CS 5.5 creative suite design premium and everything installed except the Flash catalyst CS 5.5 any suggestions? i am ready to upgrade to CS 6 and SUBSCRIBE to cloud.  anyone from Adobe support or elsewhere please repy - i am a registered user. thanx in advance

    greetings
    hmmm... was sent the CS 5.5 cds to install for upgrade from CS4 ......
    2. enclosed is the error message from installion dialogue box...  any suggestions?
    exit code 6:
    Adobe flash catalyst CS5.5 901 mb did not install
    0 fatal errors 3 errors  2warnings:
    payload {DEA79551-23E3-430A-9B15-B544479BDB2} Flash player  10.2.153.1
    warning: DF009 - higher version plug in already exists at: /Library/internet/plug-in/flashplayer.plugin(seq48)
    warning: DF010  not installing plugin to :/Library/internet/plug-in/flashplayer.plugin(seq48)
      payload{50491591-A44F-429E B7C8-87EO3FECFD78} Adobe Flash Catalyst CS5.5 1.5.0.0
    error DS001  Failed to mount the disk image at Volume 1CS 5_5DesignPrm1/AdobeCS5.5
    Design Premium/payloads/AdobeFlashCatalyst-mul/AdobeFlashCatalyst-mul.dmg please verify that the disk image is not corrupt.
    Error: DW050: the following payload errors ere found during install
    Error: DW050: Adobe Flash Catalyst CS5.5 install failed

  • I bought few years ago a Creative Suite Design Premium  and when I want to register my series number, yours services say that the number is invalid. I very surprise because I used it before on a PC computer that doesn't work anymore. I change my computer

    I bought few years ago a Creative Suite Design Premium  and when I want to register my series number, yours services say that the number is invalid. I very surprise because I used it before on a PC computer that doesn't work anymore. I change my computer with a Mac.  Can You verify the number you customer services gave me, L. Fernandes : <serial num removed-kglad>. I give you my phone number in Paris : <phone num removed - kglad>. Best regard. Chantal

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    p.s. this is a public forum.  posting your phone number is a bad idea and posting your serial number will get it banned (or used by someone else and unavailable to you).

  • When/how do i download the CS6 upgrade promised by deal on Creative Suite Design Premium CS5.5?

    Hello
    I purchased from Adobe Creative Suite Design Premium CS5.5 Student Edition. The deal Adobe had promised was a free upgrade to CS6 as soon as it became available to do so, if i bought the package before a stated date, i did so and installed it. My question is how (or when) do i access my free download of CS6 versions of the software contained within Creative Suite Design Premium CS5.5. My pruchase of the product hinged on this promised free upgrade so it is very important to me to find out how/when i can expect the download.
    yours sincerely
    Edward Dillon

    If you purchased CS5.5 within the offer period then you might have already been upgraded to CS6. However, you don't have to worry at all.
    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
    Just let them know the issue, and they will help you out.

  • Creative Suite Design Premium 5.5 Student Edition

    I have a Serial Number for the product Creative Suite Design Premium 5.5 Student Edition, but i cannot download it from the Adobe Website.
    Where i can download this Software?

    Hi Ugur,
    Kindly download the setup from the below mentioned link.
    Other downloads
    Thanks,
    Atul Saini

  • Re install Acrobat Pro and Creative suite design premium

    I purchased Adobe Acrobat Pro and Adobe Creative Suite Design Premium in 2010 i am rebuilding my hard drive. How do I redownload and install these. Will there be any different way to do it if I end up buying a new hard drive?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • Need link to download Adobe Creative Suite Design Premium version 3.3

    I need link to download Adobe Creative Suite Design Premium version 3.3, Computer crashed, bought new computer, I have my serial number, but unable to find a download link.
    Thanks, Linda

    Try Download CS3 products

  • Download Adobe Creative Suite Design Premium (Dutch)

    Hi,
    Where can i download Adobe Creative Suite Design Premium in Dutch ?
    Thanx.

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have Creative suite design premium 3 and upgrade disks to 4.  I want to sell them, can I sell them separately or are they tied together? Can the license be transfered? I no longer use the software or have it on a machine.

    I have Creative suite design premium 3 and upgrade disks to 4.  I want to sell them, can I sell them separately or are they tied together? Can the license be transfered? I no longer use the software or have it on a machine.

    An upgrade is an upgrade. You need to sell them together.
    Transfer an Adobe product license
    Mylenium

  • I have purchased adobe creative suite design Premium and it will not properly load onto my other laptop because my ist laptop crashed.

    I purchased adobe creative suite design premium as a student and was supposed to be able to download it onto one more computer if needed and now because my other laptop has crashed I still need to use the software on my new laptop. the files load and I get the read only files but it won't set up like the original installation. What kind of company doesn't have customer phone representative service on software we pay big money for?         

    Since you say you are having a problem with files not downloading properly, below is an alternate site where you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.  If you are not able to find your version, if you identify it then a more direct link might be available.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/tag/ddl

  • Problems with Creative Suite Design Premium.

    Does Freative Suite Design Premium 3 work on Window 7 Pro 64 bit?

    I initially installed Creative Suite 3 Design Premium on my PC with Windows 7 64 Bit Home which was upgraded to Professional in December last year so the full prgramme has been running fine until the evening of May 13th then on Monday 14th nothing would open. I uninstalled and reinstalled several times but with no success. Photoshop open but with a windows error message then closes down no other programme will open. I have tried installing without acrobat as it always seemed to want a Vista dll which I have never had ( having said that it will install on it's own after cancelling the vista request box and runs okay). I tried various suggestions from a helpful person on the Adobe chat helpline but then someone else withdrew the compalint saying that CSD 3 did not work with 64 bit which is patently untrue as it had been running successfully for over a year, but suggesting I buy an upgrade. I am quite happy with CSD3 for the moment but given the sudden failure this proposal did make me wonder if soome Adobe upgrade that has come throgh is interferring with 64 bit systems perhaps to get people to upgrade. I would hope not!
    In any case perhaps you can let me know how I submit a formal complaint to Adobe as there does not seem to be a function to do so. I have spent a significant amount of money for this prgramme and I expect it to work.
    So CDS 3 does work with 64 bit the question is why should it stop now? Intriguing but extremely frustrating.
    Thanks for your mail since I cannot seem to reactivate my case # 0183251810 to take this matter further.

  • Creative Suite Design Premium - Flash Builder Upgrade

    Hi, I bought the Design Premium product last week and I'm keen to investigate mobile development side of things (we develop Mobile Apps at YARG) but it looks like you need Flash Builder, which you don't get with Design Premium.  I'm new to the Adobe development side of things and a little confused.  With the Flash Professional it says we can build iOS for Air?  What's the main difference between Flash Builder and Flash Professional, is Flash Builder for of a development IDE or can I still build Mobile Apps with Flash Professional?   If you already have the a creative suite can you purchase extra products (like Flash Builder) at a discounted rate - probably no.
    Thanks for any help you can give.

    In the Suites, Flash Builder is in Adobe Creative Suite Web Premium version (NOT Design Premium) or the Master Collection. (I'm not sure whether it's too late to do an exchange: You'd have to call Customer Service.)
    As for your other question, it like a better question for the Flash forums than you'll get here.

  • Creative Suite Design Premium Student: Language German- English

    Hi,
    I've recently bought CS Design Premium Student over the amazon-store and registered it over the adobe online community.
    The Creative Suite FAQ states
    "I purchased an English-language license, but would prefer to have another language. Can I switch languages?
        CS products can be configured using your computer's localization settings.
        For full support of a language different from your licensed language, contact
        an Adobe sales representative for assistance"
    So my question is: can I change the language of my products from german to english?
    I would really like to do that because most of the tutorials are in english anyway and it is much easier to work with them if the application is configured in english as well.
    Thanks,
    Rudolf Mildner

    Thank you very much for your answer. May I point out that if find the FAQ unclear regarding this issue. Actually in my comprehension it sounds as if it would either be possible to configure the software depending of your computer's localization settings ("CS products can be configured using your computer's localization settings.") and/or it is possible to contact Adobe sales for support of a different language ("For full support of a language different from your licensed language, contact an Adobe sales representative for assistance")
    This is somewhat a little bit dissapointing, considering the superb support in all other regards I have experienced so far from Adobe, especially if you count in the fact that the suite is a very expensive professional product (even the students version ;-) ). I guess I might be by far not the only one wanting to change the language of his product post-buying.
    Thank you,
    Rudolf

  • Serial number provided from Adobe comes up invalid for Creative suite Design Premium S&T

    Hello can you please help. After going through the process of receiving a serial number for my Adobe Student and Teacher edition of Creative Suite 5 Design Premium Mac OS (to use in the UK) I am getting an invalid error trying to activate it. My Computer system is Mac OS X 10.68 and I am not sure what to do now. Their are no letters within the serial number and have only recently been issued with it so im at a bit of a dead end here.

    You need to talk to/ chat with support via web or phone. Nobody can do anything about serial number issues here, much less on a weekend.
    Mylenium

  • Adobe Creative Suites Design Premium 5.5 PC och Mac?

    Jag äger Adobe CS Design Premium 5.5 för PC och jag planerar att köpa Mac, kan jag använda samma mjukvara till Mac som till min PC?
    Tacksam för svar, Tjarran.

    Tjarran I am sorry but it is not possible to swap platforms for previous version software titles.  You can find more details at Order product | Platform, language swap.
    You would however qualify for upgrade pricing for the Creative Cloud which includes the current version of Adobe Creative software on Mac or Windows operating systems.  You can find more details at Software and services for creative professionals | Adobe Creative Cloud.

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