Credit Memo not applied to Invoice

One of our customers has had this scenario several times recently:
1. An A/R Invoice is created for 100.00
2. An A/R Credit memo is based on the invoice for 100.00
3. The Credit Memo is added.
4. The Credit Memo is closed, but the invoice remains open.
5. Both the invoice and credit memo appear as unreconciled transactions.
6. The user attempts to reconcile the two documents.
7. The invoice is then closed, but the credit memo becomes open and has a balance of -100.00
The problem occurs at step 4 - why would the documents not be reconciled, and why is the invoice open while the credit memo is closed? Nothing works right from that point on.
The system is 2007A PL42.
Any suggestions would be welcome. Thank you.
Marcia

Hi Marcia,
An upgrade might stop it from occurring, I don't recall seeing this for a while. 2007A goes out of maintenance at the end of this year.

Similar Messages

Creation Of Credit Memos and Applying to Invoices Using API in Payables

Hi Guys,
I have a requirment that when ever I create an AP invoice with VAT . I need to create a credit memo with the vat amount aganist that invoice Line and supplier.I adopted the process to create an alert and i will write a interface for this this.I will call the interface procedure inthe alert.Here the problem is i am able to create credit memo but the amount is not applying to invoice.i.e., amount of the main invoice is not reducing. If U guys have any Idea regarding the credit memo applying to invoice using interface,please let me know.
Thanks In Advance,
Naresh
Edited by: Naresh on Sep 23, 2010 5:58 AM
Edited by: Naresh on Sep 23, 2010 6:01 AM

we have to link the CM thru PARENT_INVOICE_ID (Parent Invoice).

Accounts Reveivable-Applying Credit Memo to and Outstanding invoice

I have a remote client that can't apply a credit memo to an outstanding invoice in AR. They are on 12.1.3. This seems simple enough. Am I missing something.
Thanks
Rob

Hi Rob,
can you check with your client ...
1) Whether this is happening for this particular customer or for every other customer ..
2) Whether this is happening for this particular Invoice and credit memo combination or for all invoice and credit memo combinations ....
3) Has it been working fine previously, is this the first time they are encountering this issue ...?
4) Also did they receive any error message, whenn trying to apply credit memo to the Invoice ....
5) How was the credit memo created in the Receivables module, was it interfaced from any third party source ..?
The above would help us narrow down to the cause of the issue .....
References:
Transaction Workbench Error: Credit Memos cannot be Applied to Invoices Having Customer Names Exceeding 50 Characters [ID 1374662.1]
Regards,
Ivruksha

Solution for viewing AR credit memo relevant to AP invoice

In R12, we no longer have the functionality of applying miscellaneous receipts to credit memos. Using this functionality in 11i, we were able to make payments through AR.
In 11i, we were using API (AR_CM_APPLICATION_PUB.activity_application) for creating and applying Misc Receipts to Credit Memos. In this process, it would first create miscellaneous receipt using API (AR_Receipt_API_PUB.Create_Misc) and then apply it to corresponding credit memo. Then standard remittance process in AR would pick up the receipts and generate a remittance file which would be transmitted to the bank as a payment instruction. Hence, we were not using AP for payments.
However in R12, the above mentioned standard functionality has changed. Now the same API (AR_CM_APPLICATION_PUB.activity_application) creates a receivable activity (“Refund”) in AR and creates an AP Invoice in AP instead of Miscellaneous receipt in AR. This AP invoice can then be paid using Oracle Payments. However, this is making our solution more complex in R12 compared to 11i.
Technical Details from R12
1. In R12 API - AR_CM_APPLICATION_PUB.activity_application is calling API “ar_refunds_pvt.create_refund” instead of “AR_RECEIPT_API_PUB.create_misc”, which creates the AP Invoice.
2. Form - ARXTWMAI is calling one pll in one of the form trigger and in turn the procedure (ar_refunds_pvt.create_refund) is called, which creates AP Invoice.
Un-answered questions:
1. Is there anyway to view the refund in AR independently (Other than going to Credit Memo and see the activities)?
2. How aging and customer exposure in AR are impacted, if payment is not made for the refund AP invoice?
3. Is it possible to drill down to the original credit memos from AP Invoices?
4. Invoice fields like pay group, payment terms are defaulted from the Payables system setups. Is it possible to pass those in the API or can we use different values for these parameters other than payable system setup?

Hi Anil,
Thanks for the response. When an invoice has the exact same distribution accounting as a credit memo then your scenario is valid. I think that scenario occurs when you create an RMA for a particular sales order for example. The RMA would then reverse the exact accounting of the original sales invoice.
However a manual credit memo in AR can be applied to any valid invoice for that customer (from any point in time). At a point in time the auto accounting rules may have been different causing the generated account string to be different for the same customer. We regularly have cases where a credit memo for a customer applied to an older invoice for that same customer has different distribution accounts. The credit memo application journal actually adjusts this so that the accounting in GL will be correct.
ie
Invoice from 01-Jan-2008
DR Receivables Account 130000 -> $1000
CR Revenue Account 400000 -> $1000
Now if you create a manual credit for the item in full today, the entry of the Credit memo might look like this
DR Revenue Account 400000 -> $1000
CR Receivables Account 120000 -> $1000
Credit memo application to apply the credit memo to the original invoice:
CR account 130000 $1000
DR account 120000 $1000
Now this functionality was standard functionality in 11i because I guess the designers realised if there was no "correction" journal then your GL would be imbalanced at an account level.
Rgds
Shankar

Credit memo -- with ref to invoice

Hello All,
This is my scenario:
1 Invoice with value 100.
2 Credit memo whith value 100 with ref. to invoice.
3 The system let me create more credit memos for the same invoice exceeding de invoice original value. (it just informes me that there are other credit memos) How can I prevent this ?
I checked copy control and Pos./neg. quantity--i put as "+" and in Item Category TAN- Completion Rule mark as "A".
Regards,
Ashu

Hi Ashutosh singh
Credit Memo and the invoice are different and the two r used in different scenarioes
Credit Memo is the Billing document raised for compensating the customer and the the document is raised with reference to the the Credit Memo request
The scenarios is that the customer places an order with the company and the company delivers the fgoods to the customer in which some of thm are dmaged and the customer then claims for the compensation , so the company asks the customer to return the goods to the company and simultaneously they will pay the compensation
process flow is as
Created the standard order OR
then do the deliver LF
then billing document F2
and then raise the credit memo request for the goods G2
thenBilling which is the credit memo
G2
This is the special process where the goods are received and the customer does not want the replacement of the dmaged goods and instead he wants the amout to be credited
so we have to raise the credit meemo request with reference to the standard illing document and then the credit memo request and then billing document G@
but in the standsrd invoice we havae to creatae the created the standsrd and then the delivery and then the invoice
Invoice
order (VA01)>Delivery(VL01N)>Change Delivery(VL02N)&PGI>INVOICE
EX:
Order type:OR
credit memo:
for the return material or discount is missing for the material,we create credit memo request.credit memo has sent to customer
order (VA01)>CREDIT MEMO(VF01).
NO DELIVERY PROCESS.WITH REF. to BILLING DOCUMENT,we create credit memo request.
EX:
Order type:G2.
The below link will help u
http://able.harvard.edu/ar/wi/create-credit-memo.pdf
http://web.mit.edu/sapr3/windocs/fopcs06f.htm
Reward if useful to u

Credit Memo and A/R Invoice linking

Hi
Please help me, how to find relation field between Credit Memo and A/R Invoice.
I delete invoice using credit memo with copy from function.
But when I view last credit memo, i cant find the corelation with my deleted A/R invoice number.
I found remarks, but i think remarks is not the link for document.
I really confuse about this. can anyone help me?
ps: i cant found the relation return and A/R invoice too..
Thanks so muchh

Just thought of another trick or two that you might try...
1. Open ANY Credit Memo and use the "Find" Icon (the binoculars in the Icon Line) or use "Ctrl+F" to put the credit memo window in find mode. Put an asterisk in the field where the credit memo number usually is and hit enter...
It should pop up a list of all credit memos with Remarks - look to see if your credit memo is there. Or you can sort the whole screen by double clicking on the "Due Date" column of the display.
You can view an individual credit memo by highlighting the line (making it yellow) and pressing Enter Key to check that out also...
2. If that does not work for you, you can always use the SQL route where the OINV.DocEntry = RIN1.DocEntry and get a list that way where you can look through it.
OINV = Invoice Headers and RIN1 = Credit Memo Lines
Good Luck - Zal

EDI billing outputs are capturing credit memos as well as invoices

I am a newcomer to the company I am currently with, and to this forum, and I have 6 years of experience in EDI and SAP SD.
I am working on a project to determine why our EDI billing outputs are capturing credit memos as well as invoices, and attempting to send them by EDI, causing failures in our Seeburger translator. Most customers donu2019t want credit memos by EDI. My goal is to track backwards and determine what portion of the EDI process in SAP is pulling credit memos rather than just invoices. I suspect that someone intentionally made changes in the past to put this in place, but we need to have a message type that includes invoices and credit memos, to be attached to specific partners that want this, and another more standard message type that sends only invoices.
The message control for the example partner specifies Message Type ZURH (customized by this company for some reason), Application V3 (which seems standard), and process code SD09 (which seems standard). Could someone help me to navigate to an area where I may be able to find out what parameters are used to determine what transaction types are pulled to be sent out by EDI for billing? I suspect that the issue may be in Application V3, but I am unable to find any help to view u2018Applicationsu2019, because application is such a widely used word.
How can I display/change Application V3, in order to check itu2019s contents?
Any other ideas why credit memos may be included would be appreciated, and I always appreciate having the transaction codes mentioned as well.
Thank you in advance for your assistance.
Application V3 (what specifies what transaction type this pulls?)
Message Type ZURH,
Process Code SD09.
Access Sequence used is ZSD1 Billing Documents (Access Sequence ZSD1 does not appear in transaction V/48 (?))
Transmission Medium is 6 EDI.
The program is RSNASTED, and the FORM Routine is EDI_PROCESSING.

Satish,
Thanks for the suggestions.
I checked transaction VV33 u201CDisplay Output Condition Records: Billingu201D for Output Type ZURH, Key Combination Sales Org/Payer, and I find the example customer linked to ZURH, as I would expect (5010013645     BEST BUY CANADA Vendor #41448     PY          6     1).
I donu2019t see any data about specific transaction types such as credit memos or invoices, so I may not be looking in the right place. I donu2019t find entries under any other key combination. How would I check if Output Condition records are maintained for credit memos?
In regards to the output type being assigned to the credit memo billing type (ZG2U), Iu2019m afraid I donu2019t know how to check that either.
In NACE, I see that u2018Proceduresu2019 list the CTyp (?), and procedure US0001 is the only one that includes credits and debits. I donu2019t recognize the Ctyps ZDN0 and ZCN0. The billing type is ZG2U, which I don't see in any of the Procedures:
10     1     RD00     Invoice
20     2     ZPRO     Proforma Invoice
30     1     ZCAN     Canadian Cust. Inv
40     1     ZCOM     Commercial Invoice
50     1     ZDN0     Debit Note
60     1     ZCN0     Credit Note
How would I be able tell which u2018Procedureu2019 is being used for Application V3, and how would I change that to another Procedure for testing?

Partial Credit Memo for A/R Invoice with down payment

Dear All,
I am confusing how to perform partial credit memo for A/R invoice that has down payment inside. Is it possible ? would you please share your solution to me ? Thanks so much

Hello,
I am afraid there is no solution yet for this problem. You must create fully quantity credit memo. Maybe, others can have solution yet, so try to do not mark this message answered. The related notes number is 966038. let me know if you need it.
Rgd,
JM

Cancel Credit Memo Not passed to Accounting

Hi, All
My client have a Issue there raised Credit memo request with reference to billing document later there convert into Credit Memo, later there found amount there given is wrong credit memo request, there cancel credit memo the problem is that system not generate any accounting document Due to the Number range Issue and we fix the issue ( Same Series of number ranges RV and accounting ) previous it was the other Series of number ranges
The problem is Cancellation of credit memo not passed to accounting and credit memo already passed to accounting
Can we delete Billing document not passed to Accounting So i can again Cancel the Credit memo
it very urgentt
Thanks
Rajesh

Hi,
to cance a cancellation document, check note 388489.
But the status of the original document won't change thus you cannot cancel it again. The solution is creating a debit memo.
Balazs

Credit memo against a vendor invoice

Hi All,
I am trying to post a credit memo against a vendor invoice. After posting the credit memo I want the outstanding balance against the vendor to be reduced by amount of credit memo when I do F-44: vendor clearing.
So for eg: if the invoice amount is $100 & credit memo amount is $10, I want to see only $90 in F-44. How can I achieve this?
Right now I see Invoice amount $100 & credit memo amount $10 separately.
Thanks!

Hi,
you have 3 ways to clear the Open line items(OLTs)
example:
1. follwoing document posted in FB01:
    invoice        : 40 expense 1000 USD/ 31 vend13 1000 USD
    credit memo:21 vend13     100 USD/ 40 expense 100 USD
2. A :you could clear above 2 OLTs using "charge off differece" in F-44, enter posting key 31, vendor and
        amount 900 USD. the result should be:
         001 31 0001 VEND13    900-
         002 27 0001 VEND13    900
   B:residual clearing in F-44, you will receive the below result:
      001 34 0001 VEND13 900-
      002 27 0001 VEND13 900
   But the re-requisition ifor above 2 solutions are the values in all fields which are includeded in structutre
   KONTAB_1ST are the same.
   C:partial payment in F-44, Below result:
       001 27 0001 VEND13   100
       002 37 0001 VEND13   100-
    Then clearing the the left amount 900 in invoice, you should select the inovice and the partial clearing
    document together.
Hope above infor. could help you to solve your query!
With Best Regards,
Gladys Xing

Created and closed A/R credit memo and A/R invoice

Hi All,
How to know who has created and closed A/R credit memo and A/R invoice ? I see
the credit memo sometimes created based on A/R invoice but none the user's create
it. Tks.
Rgds,

Hello,
you could use change log, from tools --> change log to see who has closed or created a certain document. It is a history record tools. It is from ADOC, OUSR and other related tables.
Rgds,

Debit/Credit memo adjustment with Original invoice before making single payment

Debit/Credit memo adjustment with Original invoice before making single payment.(will zero payment batch will work?)

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Pendekanti Mahesh ([email protected]):
Debit/Credit memo adjustment with Original invoice before making single payment.(will zero payment batch will work?)<HR></BLOCKQUOTE>Zero amount payment at payment can be made to nullify the new invoice with credit/debit, and clear the invoices. This is resorted to when you want to clear the credit/debit memos you have entered and no longer need.
null

SD Credit memo note process

Hi Gurus,
My concern is " My user was creating Credit memo note on certain order reasons, and based on this order he will be doing billing, now he want that system has to trigger separate G/L accounts based on order reasons. Can it be done in standard SAP system.
Please consider this issue as top priority.
Thanks and regards
SUBBU

You can give order reason in VKOA, but first you shall have to create a cond table with the appropriate fields (like Order reason)
it is same as giving Acc Key (ERL etc.) in VKOA, but first you have to create a cond table with field Account key.
It is all part of standard configuration.
Order reason is a field already provided (technical name mentioned by member). You have to complete the configuration steps, which shall lead to amount being posted to right account, after system finds a valid condition record.
Thus check if there is a cond table already with the fields you want.
Check if this cond table is in your access seq.
Then create condition record in VKOA
Test by creating and posting a credit memo.
Edited by: Typewriter on Sep 27, 2011 1:40 PM

Credit memo not generated for RMA Receipt

Hi,
i created RMA receipt but for this credit memo not generated in AR, Manually i have run the Workflow Background Process & Receiving transaction processor concurrent also. even though CM not generated(In AR Interface lines table also data is not available)..or else is there any possibility for cancel or return the RMA Receipt quantity?
regards
Balaji
Edited by: user9122706 on May 15, 2012 9:22 PM
Edited by: user9122706 on May 15, 2012 9:51 PM

Dear Balaji,
Credit memo not generated for RMA Receipt,Can u put manual credit in AR
Regards,
Shineee..

List of credit memo note

Hi There,
How can we list all the credit memo note (billing document).
Cheers.

Hi chan,
go to vf05n there you give billing document type i.e G2 give dates
you will get list of documents
i think it should give solution to your problem
cheers
bvdv

Credit Memo not applied to Invoice

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