Credit Memo Request and Credit Management

Hi, can anyone advise the following?
I noticed that sales values of the credit memo request is updated to the open delivery instead of open order in the credit master. Why is this so? Also, when i select a order order reason configured with fixed value '1' 'relevant for retro-billing, then the sales value is not updated. What's the purpose of this indicator in the configuration?
Thanks
PP

hello, PP.
i don't have an answer yet. actually, i will add to your question.
a credit memo request is supposed to be not relevant for delivery. so why is this updating open delivery value? maybe it's SAP standard? maybe credit group 03 (delivery docs) was assigned to the credit memo request doc type? if so, why assign credit management to credit memo requests anyway?
regards.

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Invoice generated with out release to accounting, credit memo request and credit memo raised

Dear SD Experts,
I have a situation where the invoice is not released to accounting , but credit memo request and credit memos are being raised...now user would like to release the invoice to accounting (after raising credit note request and credit note), is it possible how do i handle this,
(There is no delivery as this is service business scenario).
Thanks in advance
krishna

Go to 'VFX3' and give the inputs, then select right line and click the FLAG option. It will be manually released to accounting, If not you might find the reason for block.
Revert back with your results.
Anandkumar KS

Approval required for raising credit memo request and credit for returns.

hi experts,
In Standard SAP, credit memo request has a credit billing block. It has to be released by an authorised person. But for my client
it has to be approved by 4 persons. In case of returns, Credit for returns also needs to be approved by 4 persons.
Client wants Yes or No pop-up screen
The chart Showing Approval for Credit Memo from four users, if all four users approve u201CYesu201D Credit Memo can be issued. And it cannot be issued if any of the four users doesnu2019t approve for credit memo.
Credit Memo request
approval by USER1
approval by USER2
approval by USER3
approval by USER4
Credit Memo
Any idea or suggestion doing this please share...
your reply will be appreciated with points.
Thanks and regards,
-Jay

Hi,
In our project,we have a similar requirement.
For this,we have developed a "Z" table which has the fields as "Credit control area",Customer credit group from,customer credit group to,Refund value from,refund value to,Approval Levels(values like Cash colletion credit manager,Senior order sales manager etc....These values were maintained in Domain),First Approver,Additional Approver,Additional Approver and e-mail address for rejections.
The values for First,additional approvers will be fileld with position numbers which were created by HR team.
Based on the Sales value,a work item will be created in approver's mail box i.e. in SBWP T.Code.If no action has been taken,then an escalation is going to send to managers of these three approvers.This Heirarchy will be mainatined in HR module.
Please check with your ABAPer for developing this logic.
Regards,
Krishna.

Regarding rate, sales tax and discounts for credit memo request and returns

Dear ALL,
Rate column is not displaying for credit memo request. suppose credit memo should be given due price diifererence
with referance to billing documnet credit memo request to rised. but if i want to edit rate column is not available.
how vat and discount has to be captured in case of rate diifferance for credit memo.
In case of returns will taxes applicable for returns credit memo
Gl accounts for credit memo same as billing or different GL accounts to be maintained or not
client has the scenario that if credit memo request has been rised for with referance to billing due to rate differance.
If customer returns materilas belongs to same billing. so based on the returns order returns credit memo to be rised .
But how the sap captures exact price of the materila during returns. ie; price modified during credit memo request.
Thanks & Regards
ramesh

HI,
Remove all the other condition types from the procedure and keep only those which you need.
Regards
Abhilash

Credit memo request and invoice correction request

Hi,
Can anybody please explain the difference between Credit memo request and invoice correction request?
Regards
Deepak

Hi Deepak
Credit memo request -- A credit memo is used when a customer has to get receive some credit amount to customer
Example : If billing happens for 100pcs but any damage happened in transit and he received only 75pcs and the customer has paid for 100pcs then we can raise the credit memo only for that 25pcs qty
Invoice Correction request -- It is a also a document type where a customer can receive anyone debit memo or credit memo based on the request raised by the customer
Credit memo Example : If the billing happens for 100pcs and the billing price is Rs.25000/- but do to some mistake Rs.27500/- happened then a Credit memo has to be issued to customer
Debit memo Example : If the billing happens for 100pcs and the billing price is Rs.25000/- but do to some mistake Rs.23500/- happened then a debit memo has to be issued to customer
Regards
Srinath

Copy control from Credit Memo request to Credit memo.

Dear SD Experts,
I have to create Credit Memo, for this I have to use copy control from Credit memo request (VA01) to Credit Memo (VFO1. Kindly suggest me how it can possible what config is requires to do this.
Regards,
Manzoor Ahmad

Hi Manzoor,
Go to VTAF
Set target document type is credit memo and source document type is credit memo request and define the same in the copy control refer the standard one copy the same and configured (CR TO F1),
still if you need clarification please let me know,
Thanks and Best Regards,
Muralidharan S

Multiple Credit memo request - Single Credit Memo

Can you send the copy control details to create single credit memo with reference to multiple credit memo requests?

Hi,
In VTFA, try with the following settings;
At header level:
Allocation number as E
Reference number as E
At item level:
Data VBRK/VBRP = assign routine 002.
Regards

Difference in Pricing of Credit memo Inovice AND Credit memo

We have difference in prices when we create a return credit memo.
We have scale price and for 500 product the scale price is 92 rs. the basic price is 112.
We have created an order for 500 items where 92 rs has piced and in the invoce for 500 92 rs has picked, even in the return sale sorder for 4 items 92 has picked but
but when we checked the return credit invoice the price has taken as 112. which is the basic price.
Please help me , you can see the document flow of the above.
Document flow..Sales orderDeliveryInvoiceAccountingReturn Sales order( ref of invoice)return deliveryReturn Credit memo

Hi
As Kiran mentioned, please carry out pricing analysis. In addition, pls do check if you have maintained time bound pricing in rate master.
Kalpesh

Differences in Pricing of Credit memo invoice and Credit memo.

We have difference in prices when we create a return credit memo.
We have scale price and for 500 product the scale price is 92 rs. the basic price is 112.
We have created an order for 500 items where 92 rs has piced and in the invoce for 500 92 rs has picked, even in the return sale sorder for 4 items 92 has picked but
but when we checked the return credit invoice the price has taken as 112. which is the basic price.
Please help me , you can see the document flow of the above.
Document flow..Sales orderDeliveryInvoiceAccountingReturn Sales order( ref of invoice)return deliveryReturn Credit memo.

Hi Deepak and Akasha apte,
thanks for your replys
I have checked the copy controls
Invoice to return sales order --- D is maintained.
Return Delivery to return invoice --- G is maintained
So may i know what should i change.
can you please explain me the difference between D AND G
The return sales order has been created with refrence to the invoice, the return sales order has taken the price from scale which is correct but only the return invoice has taken the basic price instead of scales
please answer me as soon as possible

Credit memo request to correct Sales order after customer payment

Hello all,
Could you please give me any suggetion on this issue:
We uploded sales orders from legacy system into sap and create invoice but we made a mistake, we didn't take into account a discount in price conditions.
The Customer payment is correct and also uploaded from legacy system.
I'm required to correct the difference by doing a Credit memo request and credit memo with reference to sales sorder, so my questions :
Do I create credit memo request with ref. to SO for all items, quantities and price or just for a discount amount (what i think) ?
Any input will be appreciated.
Thanks.

Hello Farouk,
If you know the discounted amount for each account then as per my view you directly can create credit note from the FI side so manage the differences.
Please wait for more suggestion from FORUM.
Regards
AG.

GL account missing in credit memo request

Hello every one,
I am trying to creat credit memo request with ref to credit contract invoice but receiving a Document Incomplete message(GL account missing). Iu2019ve clicked on the Edit button and gone back and reviewed everything but I still canu2019t complete the process as I still keep getting the Document Incomplete message. Can you please advise me.
Thanks
Dev

Dear Sachindev,
In general, Problem: G/L missing, is assosiated with Settings, maintained in T. Code: VKOA.
Just Check
Best Regards,
Amit
Dear Sachindev,
In general, Problem: G/L missing, is assosiated with Settings, maintained in T. Code: VKOA.
Just Check
Best Regards,
Amit
Note: In T. Code: VA02, key-in your Sales Doc (in your case, Credit Memo Request) and go in to Sales Doc.
From Menu-bar, Click:
Edit --> Incompletion Log.
This will lead to eror page, listing Error: G/L missing.
Select line and click Tab: Complete Data
This will lead you to another Screen: Analysis Account Determination
Now, at left-side of the screen, you can see Columns: Procedure and Description.
There, you will find
KOFI --> PR00 (open drop-down option for PR00) --> 10 (KOFI) Cust.Grp/Material Grp/Acct.Key
Double Click on it.
IMP1: Instead of KOFI, it could be KOFK also; and instead of "Cust.Grp/Material Grp/Acct.Key", it could be "Cust.Grp/Account Key" or "Material Grp/Acct Key". Just note-down the entries, it will help you to assign G/L in T. Code: VKOA
Now, at right-hand side of the Screen (i.e. Overview), You will find Access details 10 (KOFI)
Now, there are two options:
1. either System will determine the G/L, or
2. still, G/L a/c missing
In second case, down there on the same screen, notice the following:
Field in condition table--Field in document---Value in doc.
IMP2: Note-down the entries, under Column: Value in doc. as this will help you to maintain settings in T. Code: VKOA
Now, go to - T. Code: VKOA
Click on Table: 1 - Cust.Grp/Material Grp/Acct.Key (or as found in step IMP1)
On to next screen, click Tab: New Entries
now, maintain entries in to Fields:
App: V
CndTy.: KOFI (or as found in step IMP2)
ChAc: INT (or as found in step IMP2)
SOrg: 1234 (or as found in step IMP2)
AAG: 01 (or as found in step IMP2)
AAG: 05 (or as found in step IMP2)
ActKy: ERL (or as found in step IMP2)
G/L Account: You will get it from Accounts dept.
Provision acc.: I don't think its reqd. as its being used for, say Rev. recog.
Save the entry. Now, check the Sales Doc. in VA02 (as explained in the statring of Note).

Deleting credit memo request is not possible - why?

I cannot delete a credit memo request after cancelling a credit memo because system says there are subsequent documents created for this.
But this is not the case of our regular order - dly - bililng scenario, one can cancel the invoice, reverse the delivery, delete the delivery and delete the sales order at last.
My question here is, why does system allow us to reverse everything and delete in our regular sales - billing scenario and NOT in credit memo requests?
Thanks in advance

Hi
Last week even i encountered the same situation.
You cannot delete a Credit memo request. Instead you have to reject all the line items in Credit memo request.
Make sure you have cancelled all the credit memo created in reference to teh Credit memo request. After all teh credit memo have been cancelled. Go to credit memo request and select all the line items in the Credit memo request and reject the line items.
A pop up will appear select any of the reason and save the document. The credit memo request will be cancelled.
You can see the difference in the Status of the credit memo request before cancellation and after cancellation.
Before cancellation the status will be displayed as OPEN after cancelling the Credit memo request status will be blank.
Hope this helps you
Regards,
Arun.S

Returns, Credit Memo, Credit Memo Request

Hi All,
Can anybody clear my doubts for the below mentioned and i would require the process flow please with Transactions and Order Type, Billing Type etc.
Booking goods returned
Credit note with stock receipt
Credit note without stock receipt
Value credit note
Thanks & Rgds
Naveen

Hi Naveen,
Booking goods reciept - returns order with document type RE ,can be created with or without reference to the sales document no. OR Credit memo request.
Credit note with stock reciept - Creating credit note (billing document type) with reference to inbound delivery document. Items relevant to delivery in returns order.
Credit note without stock reciept - Credit note ( Credit memo - Billing document type) with reference to Returns documnent ( without reference to Inbound delivery, Item not relevent to delivery)
Value credit note - Credit memo
Regards,
Praveen.

Credit Memo Request Vs. Invoice Correction Request

Hi,
I have done tests and searched the forums but I don't understand the difference between a credit memo request and invoice correction request.
What are the business scenarios for each? They both create a credit memo in the end (just one has 2 line items and the other has 1).
Thanks,

Hello,
When customer has a complaint about the products or when return delivery happens, usually you give the customer credit memo with reference to the credit memo request. It can either be created with referent to sales order or billing documents.
Whereas in Invoice correction request, any changes occurs in either quantity or value of the order, you create invoice correction request which is followed by credit memo. It always be created with reference to billing documents. Morever its not necessary that credit memo always be created, it may be debit memo as well.
Hope it clears your doubt
Regards,
Jaydeep

Copy control from Credit Note to Credit Memo Request

Dear gurus,
After I set the copy control parameters in my billing doc, source - credit memo request & Target - Credit memo,
I could not find my condition types to be copied from my credit memo request.
I have infact set the pricing type to D - Copy pricing elements unchanged.
Can you let me know if I had missed anything?
Also, to clarify on this credit concept. Say that we sent 2 pieces of a product worth $100 each & if it happened that the customer returned 1 piece , we can create a credit memo request via VA01 for the part that customer returns & if the pricing condition is $100, we create a condition value $100 back to the customer.
So further create a credit note where this $100 is copied from Credit Memo request order type.
This is the concept of credit correct me if i am wrong
regds,
a

Hi Pri,
Give me your mail ID I can send you some screen shot of the Copy control set from Credit memo request to credit memo.
To clarify on Credit.
In the first instaance we have supplied 2 items to customer and Billed them. Now he has returned one material to account for this returned material you can create a returns order and complete the cycle and then create a credit memo for the returned material.
ELSE
You only want to adjust for billing. Then when we have already billed customer for 2 items and out of which 1 item is returned and hence we have to give him credit memo for 1 item i.e $100 in your case.
The condition value in Credit Memo Request (G2) would be taken from standard conition type PR00 only.
FIRST Create a credit Memo Request (G2) in VA01
CMR is set with a billing block
Go to VA02 and remove the block
Create a Credit memo Using VF01 using Billing Type G2. The system will copy the data from CMR to Credit memo once you set the Copy control in VTFA
REWARD IF IT HELPS
Regards
Srini

Credit Memo Request and Credit Management

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