Credit Memo Request w.r.t Service Orders

Hi All
We want to create Credit Memo request (CMR ) as follow up w.r.t CRM Service Orders, as of now below process is available
Service order --> Confirmation --> Invoice --> CMR --> Credit Note.
can anyone helpe me in configuring the below process
Service order -->  CMR --> Credit Note.
Best Regards
Nagaraj G

Hello Nagaraj
The service order posts the planned cost in the system. and your requirement is to reduce the planned costs from the system by creating credit memo request in the system.
As per the OSS message also this credit memo request will reduce the actual Cost/revenue not the planned cost/revenue.
What i believe is  if you want to reduce the plan cost/ revenue. You just reduce the value in the service order itself rather than creating the credit memo request.
Please let me know if i understood your scenario correctly below.
you created a service order and planned cost/revenue  is posted into the system and later you realized that this service are not actually performed and there is no service confirmation is posted in the system. but you want to remove planned cost also from the internal order. 
So in this above case i would suggest you either change the value in the service order itself. or cancel your service order.
regards
Naresh

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    Edited by: Lakshmipathi on Feb 3, 2012 5:13 PM
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