Credit Memo Request w.r.t Service Orders
Hi All
We want to create Credit Memo request (CMR ) as follow up w.r.t CRM Service Orders, as of now below process is available
Service order --> Confirmation --> Invoice --> CMR --> Credit Note.
can anyone helpe me in configuring the below process
Service order --> CMR --> Credit Note.
Best Regards
Nagaraj G
Hello Nagaraj
The service order posts the planned cost in the system. and your requirement is to reduce the planned costs from the system by creating credit memo request in the system.
As per the OSS message also this credit memo request will reduce the actual Cost/revenue not the planned cost/revenue.
What i believe is if you want to reduce the plan cost/ revenue. You just reduce the value in the service order itself rather than creating the credit memo request.
Please let me know if i understood your scenario correctly below.
you created a service order and planned cost/revenue is posted into the system and later you realized that this service are not actually performed and there is no service confirmation is posted in the system. but you want to remove planned cost also from the internal order.
So in this above case i would suggest you either change the value in the service order itself. or cancel your service order.
regards
Naresh
Similar Messages
-
Allow manual price entry in Debit/Credit memo request but not in STD Order
The same pricing procedure is used for Standard order and Debit/Credit say ZRVA01.
All condition types in ZRVA01 is set to "D" - not possible to process manually in V/06 since business requirement is not allow for manual pricing in sales order creation.
When the Debit/Credit note is created(despite of create w/ or w/o reference to billing document), we need to have the user be able to overwrite the price value, able to delete condition type Surcharge, Discount since in some cases for the credit note, the original price might be too high and we only need to credit the customer for the wrong price.
Question is how to allow 'no limitation' (change with can be made, field Manaual entries in V/06) for all condtion types in pricing procedure but only for Debit/Credit memo request ?Thank you all, but if I create new condition to allow manual, how could I overwrite or delete some non relevant condition type in credit note
i.e. in STD order we have ZPR0 (base price), ZD01(discount), ZS01(surcharge) and we found out that the ZPR0 and ZS01 was over charged, hence, we need to issue the Credit note to the customer, when create a credit memo request, the user will be able to change the value in ZPR0 and ZS01 and be able to delete ZD01 (as it is non relevant for credit note). How such the new condition type would applied? -
Debit Memo Request with Reference to Service Order
Hi Team,
I need to create the following business process
Service Notification -> Service Order -> Debit Memo Request -> Debit Memo.
I'm able to create the notification and the service order. However while creating the debit memo request with reference to the service order I'm stuck. Not sure where and how do I give the reference document number for the data to flow from the Service Order to Debit Memo Request.
Regards
Nadarajah PrathebHi Nadarajah,
The following may help you.
1.Check the sales document category of the service order you are using.
2. Check which kind of document given in the with reference screen has the same sales document category.
3. For that document type, enter the service order as the reference.
4. Now you can see the details getting copied to the debit memo request.
5. Make sure copy controls are properly maintained from service order to debit memo request.
Please assign reward points if it helps. -
Copy a sales order to creade a sales order credit memo request
Hi,
I copied a sales order from i.e. 100.000 (type ZMA) to another one i.e. 200.000 (type ZCMR), the last one is a Credit Memo Request.
Now when I try to create the credit memo by VF01 for the sales order 200.000, I'm getting the error message: ZCMR ZPOS cannot be invoiced with billing type ZCM.
I would create the credit memo from the sales order type ZCMR
Is this possible ?
Best RegardsHi,
In general the Credit memo request would be created referncing the Invoice.
In your case, you have mentioned that credit memo request is created a Sale order. Not sure of the specific scenario if you have any,
on point 2, yes, you may create Credit memo referencing the Credit memo request.
In all places, check for the copy controls from the preceding document to the successing one.
If this helps, Text Removed
Regards,
VBASHA.
Edited by: Lakshmipathi on Feb 3, 2012 5:13 PM
Dont add such comments and deviate the forum rules -
Message V1478 - Credit memo request with reference to an invoice
Dear all,
Creating a credit memo request with reference to an invoice, I get the following message "Material in item 000060 does not exist in plant/storage location".
Of course, this material exists in the plant and the storage location, as we could create the invoice without any problem.
Any idea?
Best regards,
InéHello
Generally, these errors may appear due to:
- The plant is marked for deletion.
- The plant should be copied from the referenced item.
So, I would suggest you to
- Check copying control for Invoice to Credit memo request, particularly, item.
- Try and create Credit Memo Request with reference to sales order.
- Or if you want rectify a invoice, then use invoice coreection request.
Thanks & Regards
JP -
Dear Gurus ,
I hv created Four sales document types ,I maintained four different pricing procedures for each sales doc type .
Assigned different doc procedure indicator as follows .
Sales doc type doc pricing proc indicator Billing type
ZS1 A ZF1
ZS2 1 ZF2
ZS3 2 ZF3
ZS4 3 ZF4
Now i want to create credit memo request ,
DO is there any way that i hv to confgure only one credit memo request document for referreing above different billing types.
Because it is showing error for pricing procedure determination.
Pls suggest should I configure four different credit memo request for that or not .
Thanks in advance .
Anchal PawarDear Ms Pawar,
A single credit memo request may be configured in order to refer each of the billing types by appropriate settings in copy control, provided all the item categories and schedule line categories involved in the referring document are covered.
Further, a credit memo would not have an explicit pricing procedure, but would copy the procedure from the referred document.
Changes if applicable may be set in the copy control settings.
Trust I clarify.
Regards,
K Gopidas. -
Creating credit memo request - V1 498 / missing order quantity
Hi Experts,
could any of You pls help me with a credit memo creation issue?
I credit memo needed to be created based on invoice, so configuration and copy control is done as usual, but I have a failure during CR order creation referring to an invoice F2.
I got an error message: V1 498 - Credit already exist for item... - and no qty is transferred to new document
I have gone thought the threads on Forum, but none of the suggested solution was appropriate to solve the issue:
- the document flow is updated in copy control ,
- I can no remove the schedule line flag at VOV7 - the order qty will be missed but target qty is used, and end up incompletition (VU 019 error messge), so billing is faile
- completition control set as B at VOV7,
Still have the problem
Could any of You pls help me - answers will be appreciated.V1 498 - Credit already exist for item...
What the above message means is that lines items have already been used as reference for the creation of credit memo request(s).
Create a new sales order, delivery and billing document. Then create credit memo request with reference to this new billing document and test.
In VTAF copy control, at item level, field "Pos./neg. quantity" dictates how the quantity in the source document is affected by copy control.
PS - I tried to create credit memo with reference to billing document (F2), there were no issues there. Therefore I am taking that the issue is with credit memo request (copied with ref to billing document F2) -
Creation of sales order(Credit memo request) w.r.t invoice
Hi want to create a Credit memo request (sales order) with respect to a invoice.
Can any body suggest me a bapi or Fm which will directly create a sales order with input as invoice number?
Also all mandatory import export parameters to be filled?
Thanks in Advance,
Rohan.You should be able to use one of these BAPIs (depending on your release - the ...2 one is the lates and greatest, it seems):
BAPI_SALESORDER_CREATEFROMDAT1
BAPI_SALESORDER_CREATEFROMDAT2
BAPI_SALESORDER_CREATEFROMDATA
You'll find a lot of information on them anywhere, please use search. There is also a decent documentation available for each one of them.
The invoice reference will have to be entered as follows (note that it's always at line level):
order_items_in-ref_doc = <invoice number = VBRK-VBELN>.
order_items_in-ref_doc_it = <<invoice line number = VBRP-POSNR.>.
order_items_in-ref_doc_ca = 'M'. " or whatever category is applicable
Keep in mind though that BAPIs do NOT always work the same way as VA01. If, for example, you have the requirements and copy routines (VOFM), they might get bypassed when creating an order with BAPI.
Any follow-up questions I'd suggest to post in ABAP forum. Good luck! -
Credit memo request to correct Sales order after customer payment
Hello all,
Could you please give me any suggetion on this issue:
We uploded sales orders from legacy system into sap and create invoice but we made a mistake, we didn't take into account a discount in price conditions.
The Customer payment is correct and also uploaded from legacy system.
I'm required to correct the difference by doing a Credit memo request and credit memo with reference to sales sorder, so my questions :
Do I create credit memo request with ref. to SO for all items, quantities and price or just for a discount amount (what i think) ?
Any input will be appreciated.
Thanks.Hello Farouk,
If you know the discounted amount for each account then as per my view you directly can create credit note from the FI side so manage the differences.
Please wait for more suggestion from FORUM.
Regards
AG. -
Saels Quotation,Contract, Order, Return, Debit/Credit Memo Request
Hi,
I have Saels Quotation,Contract, Order, Return, Debit/Credit Memo Request. Now I want to change the Sales office, Sales Group and sales District in the existing Quotation,Contract, Order, Return, Debit/Credit. But in all the these requests these 3 fields are not in editable mode. Plese suggest me what is the best way I can change these 3 fields in the existing Quotation,Contract, Order, Return, Debit/Credit.
Thanks & Regards
VenkatYou can also use :
SD_SALESDOCUMENT_CHANGE
FYI
call function 'SD_SALESDOCUMENT_CHANGE'
exporting
salesdocument = salesdocument
order_header_in = da_order_header_in
order_header_inx = da_order_header_inx
simulation = simulation
behave_when_error = behave_when_error
int_number_assignment = int_number_assignment
logic_switch = logic_switch
business_object = 'BUS2032'
call_from_bapi = 'X'
tables
return = return
item_in = da_order_item_in
item_inx = da_order_item_inx
schedule_in = schedule_lines
schedule_inx = schedule_linesx
partners = partners
partnerchanges = partnerchanges
partneraddresses = partneraddresses
conditions_in = conditions_in
conditions_inx = conditions_inx
sales_cfgs_ref = order_cfgs_ref
sales_cfgs_inst = order_cfgs_inst
sales_cfgs_part_of = order_cfgs_part_of
sales_cfgs_value = order_cfgs_value
sales_cfgs_blob = order_cfgs_blob
sales_cfgs_vk = order_cfgs_vk
sales_cfgs_refinst = order_cfgs_refinst
sales_text = order_text
sales_keys = order_keys
extensionin = extensionin.
Note:you can go SE80 and choose Function group = 'VBAK". you`ll find Fms.
Hope thisll give you idea!!
<b>Pl... award the points.</b>
Good luck
Thanks
Saquib Khan
"Some are wise and some are otherwise" -
Cost center in Sales Order/Credit memo request
Hi SAP Gurus,
There is a requirement from our client. They are processing Credit Memo from SD VF01 via Credit memo request. The want to assign Cost center in the line items which is greyed out at the time of processing in VF01.
I also verified in the Credit memo request in VA02 even there is no field available for to maintain Cost center in line item so that at the time of billing it can derive.
Please advice whether can we assign the Cost centers in Sales order/Credit memo request line items?.
Regards
NTHHi NTH,
In the standard system, the field cost center is only ready for input
if the sales document category is VBAK-VBTYP= I (that is, order without
charge). For all other order types, you can make it visible by entering
an order reason provided that the combination of the sales area and the
order reason has a cost center assigned in OVF3. To change this standard
behaviour, USEREXIT_COBL_SEND_HEADER can be used. There you can find a
short example on how to make a field visible and modificable in the
account assignment screen.
Moreover, please take into account that the account assignment to a cost
center is possible only at header level. So it is not possible to
insert the cost center at item level, you can only insert it at header
level.
The cost center determination takes place in
FV45KF0V_VBAK-KOSTL_ERMITTELN and is reading from table TVAUK.
This table can be maintained in transaction OVF3.
If you wants to be able to enter the cost center manually in the
account assignment screen (header level), you can use the user exit
FV45PF0C_COBL_SEND_PBO_VBAK (SAPMV45A) - there you can find a short ex
ample on how to make a field visible and modifiable in the account
assignment
I hope that this information is of assistance to you. Thanks!
Regards,
Alex -
Regd creation of New Sales Order Type - Credit Memo Request
Hello Gurus,
I have created a New Sales Order Type as per the given requirements. This is a Credit Memo Request. I have done all that are needed from SD perspective.
Can you please let me know what needs to be done from FI-CO perspective when a New Sales Order Type is created and this is a Credit Memo Request. If some one can let me know the customizations that needs to be done it will be very helpful for me.
Thanks,
SNK.Hi,
As per my understanding, there is nothing to be required from FI-CO perspective, in case when you defined a document type in SD.
During the sales order processing the SD-FI interface happenes for following activities
1) Credit check (In case you use Credt management)
2) Tax determination
For more knowledge
go through the link given below.
http://www.sap-img.com/sap-sd/link-between-sap-sd-mm-and-fi.htm
Hope it helps,
Regards,
MT -
Return order and credit memo request
Hi SD guru,
If goods returned by the customer then what is the appropriate sales order type i should use means whether i have to create the credit memo request or return sales.
Please elaborate both scenarios where exactly i can use sales order type return and credit memo request.
Thanks
sajhi sajid
when ur creating the Return order use the doc type RE in standard
followed by return delivery LR adn billing ths nothing but the creditmemo.
if your supposed to just adjust the values . then use the G2 credit memo request , with reference to the billing doc for which ur intending to issue the credit memo,and credit memo by billing the same .
hope this answers your question
reward if helped
regards
giri -
Parent Customer not pulling in ZCR Credit memo request orders
Hello SAP experts,
We have same partner determination configuration for ZOR standard order and ZCR Credit memo request. But when we create ZOR order the parent customer is getting populated from KNVH in partner tab but it does not populate in ZCR order.
Did a lot of research but still not able to find out the reason. Please help.Ideally, this question should have been posted in sales forum.
Check in IMG path SD => Basic Functions => Partner Determination => Set Up Partner Determination => Set Up Partner Determination for Sales Document Header. There compare your order type ZCR with ZOR settings. There should be some difference in your settings for ZCR and that is why you faced the problem.
thanks
G. Lakshmipathi -
Reason of rejection on debit/credit memo request - Order Status still Open
Hi,
We had configured the Reason of rejection at sales order item level.
And as per business process we have only 1 material per order. Hence whenever we set the reason of rejection at sales order for a Standard order type u2018ORu2019 the Document Flow of Order showu2019s u2018Completedu2019 which is working fine.
But whenever we set the reason of rejection on debit memo request L2WT or Credit memo request G2WT; the document flow show u2018Openu2019 instead of u2018Completedu2019. How we can correct this?
Regards
Sharad AgarwalHi,
Pl check your reasons of rejection settings at t.code OVAG, BICshould be checked.
Other wise change the reason of rejection and then see the status of credit and debit order, it should worked.
regards
Vivek.
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