CRM 2007 Business package installation

Hi all,
I am working on CRM 2007- EP7.0 integration. Can anyone please provide me the steps for CRM 2007 business package installation.
Please help!!!! Points will surely be given for your help.

Hi Shweta,
Explore following link of Service marketplace to download the master guide;
https://websmp102.sap-ag.de/~form/sapnet?_SHORTKEY=
01100035870000659894&_OBJECT=011000358700005412792005E
Furthermore you can explore in help.sap.com>SAP Business suite>Customer relationship management>Download installation guide of CRM 2007(6.0).
Regards,
Priyadarshan

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Could you send me the ESS MSS Business Packag installation guide and confi

Could you send me the ESS MSS Business Packag installation guide and configuration steps . I wanted to learn ESS and MSS configuration steps
Regards
Jagan

Answer in Short = Yes I can.
Bu the study material is voluminous and cannot be attached so SAP has created a website with all the material in it here is the address: http://help.sap.com
You should find the site very very informative. Good Luck.
cheers

SAP CRM 2007 Business role assignment

Hi all,
We are using CRM 2007. and we are trying to assign Business roles to users using the PFCG ROLE ID attribute.
1- We create a PFCG role : "pfcgrole1"
2- We create a Business Role "Businessrole1" and put PFCG Role id = "pfcgrole1"
3- assign the user to the PFCG role "pfcgrole1"
We have two cases :
CASE 1:The user is assigned to a position in Org management but the position does not have any Business roles assigned.
RESULT : The user logs in to CRM, the user gets error message "Logon is not possible because you have not been assigned a business role"
CASE 2:The user is not assigned to any position in Org management.
RESULT : The user logs in to CRM, everything works fine
my interpretation : org management has precedence over business role assignment using PFCG roles and blocks Business role assignment even if the position has no Business roles assigned
Anyone has any idea how to assign business roles using PFCG ROle ID even if the user is assigned to a position without any business roles
Thanks in advance.

Please review these old threads first:
Re: Reg: Business Role
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Thank you,
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CRM Forum Moderator

CRM 7 Business Package

Hi
Has anyone installed the Business Package for CRM 7 as yet? On SWDC there are 4 files....foundation, bp foundation, application and bp application. I have downloaded and unzipped these but none of them are simple SCA files that can be loaded into SDM. Instead they unzip to a folder structure which contains SDA files. I have tried to load them but one of them gives me an error...
Starting Deployment of ep/crm/foundation/content
Aborted: development component 'ep/crm/foundation/content'/'sap.com'/'MAIN_CRM7AVAL_C'/'3263063'/'2':Caught exception during access of archive "/usr/sap/QP1/JC00/SDM/root/origin/sap.com/ep/crm/foundation/content/MAIN_CRM7AVAL_C/2/3263063/epcrmfoundationcontent.sda":java.lang.RuntimeException: IOExcpetion. Cannot open EAR /usr/sap/QP1/JC00/SDM/root/origin/sap.com/ep/crm/foundation/content/MAIN_CRM7AVAL_C/2/3263063/epcrmfoundationcontent.sda. (message ID: com.sap.sdm.serverext.servertype.inqmy.extern.EngineApplOnlineDeployerImpl.performAction(DeploymentActionTypes).null)
Deployment of ep/crm/foundation/content finished with Error (Duration 22651 ms)
Can anyone please help.
Regards
Mr.T

Kicking myself....forgot to remove the .zip extension.

CRM 2007 - support package strategy

Hi,
Could you please let me know about any document/presentation on support package strategy or support stack strategy from SAP for CRM 2007?
Thanks,
Anup

Check if this info helps you...
SP   Release date                                     Name                         Information note
01   Week 50, 07 December 15, 07          SAPKU60001            1098372
02   Week 16, 08 April 18, 08                   SAPKU60002            1137548
03   Week 33, 08 August 08, 08               SAPKU60003            1174624
04   Week 44, 08 October 17, 08              SAPKU60004            1231994
05   Week 08, 09 February 20, 09            SAPKU60005            1269655
06   Week 37, 09 September 10, 09          SAPKU60006            1304447
07   Week 17, 10                                       SAPKU60007
08   Week 40, 10                                       SAPKU60008
End of Mainstream Maintenance: March 31, 2013
End of Extended Maintenance: March 31, 2016
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CRM 2007 Business Role IC_AGENT not showing the whole screen

Hi,
I set up CRM 2007 successful for a couple of standard roles like TPM_PRO, SALESPRO and SERVICEPRO. The system is working fine. Assigning the business role IC_AGENT is showing me an uncomplete screen. The area for navigation bar, the account info, the alerts and the communication information is blank. Has somebody an idea what is wrong?
Thanks and best wishes,
Andreas

Hi Prasoon,
unfortunatly I cannot help you. It is still not working. Luckly was that CRM 2007 we were just preparing for demonstration. So at the end we showed something different.
But next step what I would do is open an OSS message due to the fact that it is a standard role and it has to work.
Best regards,
Andreas

MSS/ESS Business Package installation checklist

Hi,
Recently I started to work on a SAP partner's ECC6.0 SAP environment for ESS/MSS purposes, and am trying to determine if Business Package for ESS/MSS is already installed. I am told that all the software and components are installed and there are no restrictions. FYI, I am able to all of SAP HCM application areas without any issues.
Is there a way to know or find out if ESS/MSS components are already wired and working in this environment?
Thanks in advance,
Girish

Hello Pooja,
Well, sorry guys, at this place I am the only one trying to explore EP hence nowhere to go for help.
I tried to call http(s)://<your server>:<port number>/sap/monitoring/ComponentInfo, but getting "Page Load Error..."
But I am able to run SAP Web GUI with a similar command (see below)....which allows me to run SAP in Web mode....hence thought above URL should also work. I tried with http and https both.
http://<your server>:<port number>/sap/bc/gui/sap/its/webgui/?sap-system-login-basic_auth=X&sap-client=102&sap-language=EN
Should I simply try creating a ESS user via SU01, and connect the user to the Employee via IT 1005?
Will it work (assuming EP components are pre-installed), and if yes, what should I need to run or do to invoke the Portal screen to get the iViews?
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Girish

Business Package Question

All,
We are about to install SAP CRM 2007 business package and I just wanted to check if anyone knows whether it is backword compatible or not.
My other question is let assume we installed this business package to our portal (EP 7.0) but our CRM system is 4.0. Would integration still work? For instance would it impact CRM (4.0) transaction iviews?
I appreciate any help.
Regards.

Hi
It should not affect your existing transaction iViews supposing transaction still exists in the upgraded system.
CRM 2007 is based on WDA as UI where as earlier versions where mainly BSPs,so you need to check what are all thing supported in new version.
regards

"Enhancement Package Installation" option is missing for CRM 7.0/NW 7.1

Hi Expert,
I am trying to install EHP1 on CRM 7.0/NW 7.1. Following the installation guide, I updated the solution manager to SP stack 24, and use MOPZ to download the software packages. But when I create a new MOPZ transaction, there is only "Maintenance" option for the product of CRM, the "Enhancement Package Installation" option is missing. The Maintenance Optimizer works well for other products, such as Netweaver and ERP 6.0.
Can someone help me? Do I need to apply some notes?
Thanks,
Min

Hello,
It looks like either your company has not enrolled for the Ramp Up of CRM 7 EHP1.
If your company is indeed in the Ramp Up, please check in SCPR20 if these BC sets are activated in the listed sequence:
SOLMAN40_MOPZ_TTYP_SLMO_000
SOLMAN40_MOPZ_001
SOLMAN40_MOPZ_SP18
If one of them has no activation logs or if the date and time of the third one is earlier than the first in the list, then the Maintenance Optimizer BC sets need to be reactivated.
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Business Package Implementation

hi,
i have installed the portal. i have uploaded a business package for CRM. the integration settings are done.
when i try to view the business package i am able to see the display but i am not able to get any data from the CRM system.
please guide what to do...
thanks,
uday

Hi Uday
Read the business package installation guide which you can download from following link.
http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000065927
The name of the guide is
Business Package SAP CRM 4.0 50.2 (60.2) Installation (en)
Read the PAGE 13-14 of the guide. You need to activate CRM
Context Service. I am pasting you the text from the guide.
To activate the CRM Context Service, proceed as follows:
1. Rename the file com.sap.pct.crm.AdditionalDeployment.par to
com.sap.pct.crm.AdditionalDeployment.zip and extract the file into a new directory <TargetDirectory>. This file is in the directory to which you extracted the Business Package for CRM 4.0.
2. Rename the file com.sap.pct.crm.crmcontext.zar in the directory < TargetDirectory > to
com.sap.pct.crm.crmcontext.par.
3. Rename the file com.sap.pct.crm.crmkmext.zar in the directory < TargetDirectory > to
com.sap.pct.crm.crmkmext.par.
4. Start the Enterprise Portal with the following URL and log in with a user administrator rights:
http://<SERVER>:<PORT>/irj/servlet/prt/portal/prtroot/PortalAnywhere.Go
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6. Select the file com.sap.pct.crm.crmcontext.par and select Upload.
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8. Restart the J2EE server.
Regards
Rajeev.

How to login CRM 2007 BSP page use account domain of Microsoft AD

Dear friends,
I am finding solution to setup system with the requisite:
- Login to CRM 2007 Business Server Page use account domain which is managed by Microsoft Acitve Directory.
- Users use only web browser, they didn't use SAPGUI and they must type username, password ( their username,password are managed in Microsoft AD, not in SAP system) in every login to BSP page, don't use solution like X.509 client certificate.
I used to configured using SNC and I could login to SAP System using SAPGUI without type SAP username and password when I log in my computer by account domain( my computer is joined in domain).
But my requisite is have to use account domain( username and password) and type them in web browser when I want to log in SAP system, could not configured to go to directly SAP application ( BSP page ) without type username/password of account domain.
After time looking for solution about authentication :
http://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/8039306e-cea4-2a10-15b9-8e96d40c51ef [original link is broken]
I think may be I could login to java portal by used username/password of account domain to authenticate after login to portal I use SSO to switch to BSP page without type username password again. This solution may be accepted because I was login to SAP application from web browser and used account domain.
Could you show me, there are anymore solution or how could I do to to set up my above solution.
Thanks and Best Regards.

The normal way to do this is to configure the authentication stack required on a JAVA stack (e.g. portal or standalone Java instance of NetWeaver or dual stack) and then configure the BSP app in SICF transaction to redirect to Java stack when no SSO2 ticket is sent by browser (e.g. user has already authenticated). The redirect to Java stack will be done, such that after user has authenticated to Java stack they will be issued with an SSO2 ticket and redirected back to the BSP app URL. From end users perspective, they will access the BSP app URL and get authenticated using Active Directory, and they won't know about the redirection since they will be logged into the BSP app once they have authenticated.
The authentication using Active Directory can be done using two methods:
- Using credentials already on workstation from workstation logon, e.g. using Integrated Windows Authentication
- Showing user a form where they enter AD account and password.
Thanks,
Tim

Portal Runtime Error - CRM Business Package

Hi,
I've have installed Business Package for SAP CRM 4.0 60.2.3 onto my Netweaver Portal. My Netweaver Portal version is EP7.0 SP10. My SAP CRM version is CRM 5.0. I've also done the connectivity test for both Connector and Web AS. Both connection results are successful.
However, when I go to Portal to see the CRM iViews, it gives me an error as follow (this is one of them):
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.portal.migrated/ep_5.0/roles/com.sap.pct.crm.container.SapCRM40.All/PartnerMngrCC/SrvCtr/Service/com.sap.pct.crm.channelmgmt.service
Component Name : null
Page could not create the iView.
See the details for the exception ID in the log file
I look into the log file, it says:
User PIAFUSER, IP address
HTTP request processing failed. HTTP error [403] will be returned. The error is [You are not authorized to view the requested resource.No details available].
If given SAP_ALL profile to PIAFUSER.
Appreciate any help on this.
Rgds,
Hapizorr Rozi Alias

Hiya,
first off, if your backend is CRM 5.0 you should use the BP for CRM 5.0 instead of the 4.0 one.
As you know, in SAP NetWeaver 2004s, the portal is installed as a usage type via SAPINST. Now for installing the Business Package for CRM 5.0 there's a SAP note because the installation process also goes via SAPINST.
Check out SAP Note 883948. The following sections should be particularly helpful:
Section PREPARATION -> Components of BP CRM (UT Code: BP-CRM)
Section INSTALLATION, esp. info on JSPM
Best regards
Dagmar.

Add extra Business Objects to model CRM 2007: Web Client Records

Hello,
Could anyone tell me how I can add more Reference Objects in Case Management?
I copied the model CRM 2007: Web Client Records and added a new node (with for example Business Object Service Order) just like product and installations (which are visible under the reference objects)
I created a new element type under SCMG_SP_CASE_RECORD --> Z_CRM_SPS_CASE_RECORD and in the customizing we attached the model to the case type under Case Management --> Extended Customizing --> Process Actions --> Assign Action Profile to Case Type.
Still the new Business Object in the model isn't visible under Case Management in de WebUI.
Could anyone tell me if I'm missing something or is there a config guide available how to add more business objects?
Looking forward to your replies.
Kind regards,
Joost Christenhusz

Eddie,
Are you familiar with Access Control Engine (ACE)?
Go through this -> http://help.sap.com/saphelp_crm50/helpdata/en/04/0177f9bb67ac4cafb84bb4d4c1d8fc/content.htm.
and https://websmp205.sap-ag.de/~sapdownload/011000358700002121742006E.
Authorizations in CRM are controlled through ACE.
Hope this helps.
Amar.

Is KM ,TREX is must For implementation of CRM business package?

Hi all,
Is KM ,TREX installation   is must For implementation of CRM business package on EP?
regards
Rajendra

Rajendra,
As you probably already have checked on portal content studio, this business package is functionally identical to the Business Package for CRM 50.2. The only difference is the addition of more languages that are not supported by EP 5.0.
System Availability
Primary Backend System
SAP - CRM 4.0
Portal Release
EP 6.0 (SP2 and higher), NetWeaver '04 (SP Stack 03 and higher), NetWeaver 2004s (SP Stack 04 and higher)
Other Prerequisites:
SAP BW 3.1 + CONT 3.20
R/3 4.6C (and higher), Plugin 2003.1
SEM 3.5
iView Runtime Technology:
Java / HTMLB (WAS 6.20 and higher), BSP iView on WAS, BW iView (BW 3.20 and higher)
Languages
English, French, German, Italian, Portuguese, Spanish, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, Finnish, Hungarian, Japanese, Korean, Norwegian, Polish, Russian, Slowakian, Swedish, Thai, Turkish
James

CRM Business Package 5.0 Deployement Error

Hi All,
I downloaded CRM business package 5.0 contains to SCA files first one i deployed success fully but the second i am getting following error.
Aug 15, 2007 1:21:23 AM Error: Target system of development component 'com.sap.pct.crm.dam.container.etc'/'sap.com'/'SAP AG'/'5.0.0.20060531153502.0000'/'0' reported the following error:
com.sap.sdm.apiint.serverext.servertype.deployment.DeploymentActionException: The substitution of deployment parameter variables failed.
The following variables could not be substituted because they
are not known by the SDM-Repository:
com.sap.cm.share
To fix this problem go to the SDM-Repository-View of the SDM GUI
and define substitution values for these variables or correct the
type information.
How to rectify this error?
Yhnaks and Regards,
Phanikumar.

Solution :
Goto SDM GUI & then in SDM Repository add deployment parameter variable
"Com.sap.cm.share" with
Value = :\usr\sap\J2E\SYS\global\config\cm

CRM 2007 Business package installation

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