CRM 2007 - Warranty Processing
Hi Gurus
We're running CRM 2007 in a standalone system and I'm trying to put Warranty Processing together.
I'm new to Warranty Processing so require some guideance on this subject.
I've followed Best Practice Guide C13 and have created a warranty.
We do not use Installed Base.
I need to know how the end process works:
Eg. Customer Calls to make a claim on a warranty.
How is this captured and how must I configure for this scenario.
Many Thanks in Advance.
Regards
Panduranga
hi,
We use install base to capture the details of what is installed in customer premise. Generally install base is used in scenarios of corporate customer. That does not means we cannot use install base for individual customer. Use of install base depends upon product as well. Eg for the company like hp who sell servers and computers can use install base to capture what has been given to the customer. eg hard disk, motherboard, processor, ip adderss etc.
use tx ib51 to create install base. Install base has various componets such as
Text.
Product
I Object
Structure gap
Ibase
I Object is used to store unique details of customer such as IP address of computer etc.
You can also attach warranty, counter to your install base.
Now coming on to your scenario.
You can attach warranty to install base/comp. When customer will come and ask for service or register complaint, he will specify his install base number or component number. Depending upon the warranty attached to the ibase, pricing of service order can be done. Eg there is warranty on processor but not on hardisk. So if you are offering service to customer on processor then as per configuration you can give service free of cost or can charge customer.
This is how install base is used. There are many other benifits such as when you see install base fact sheet you will be able to see all the complaint and service order on install base without doing any coding effort.
Hope it information will help you. For further details you can refer to help.sap.com
Best regards
Pankaj kumar
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I am trying to change the mountain pic in crm web ui just below the SAP CRM logo. I am on CRM 2007.
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se80>>BSP Application>>THTMLB_STYLES>>MIMEs>>sap_skins>>default>>styling>>Ishape>>mountain.gif>>right click>>Upload/Download>>Upload and Replace>> xxx.jpg(custom pic)
I have done this DEV client 100 and when I run the scc1 transaction in DEV 200 to bring the changes via the workbench request created in DEV 100, there's an error:
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Error in object R3TR1 SMIM2 3
Selected tables : 15
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Varun TanejaHi Bhushan,
Yes I did check DEV 200 after transporting the request. If I goto se80 in Dev 200 and navigate to the mountain.gif inside the BSP Application and click on the file, I do see my custom picture but the same is not reflected in Web UI. Over there, the mountain still reigns !!!
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Displaying custom BI queries on CRM 2007 WEB UI
Hi,
I would like to know the process involved in displaying a custom BI query in CRM 2007 WEB UI. Can someone please advise ?
RegardsHello,
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What are the steps for adding a new field to the ST for CRM 2007?.
Yeah, I know it's a basic question. I'm fairly familiar with CRM 5.0 but 2007 is new to me and there a good few changes.
If I need to add a new field (probably with some processing to set its value) to the Service ticket what would be the steps I need to take to achieve this in CRM 2007?.
Your help would be much appreciated.
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So, as I need to change the service ticket it would mean that my transaction type will be service request,or whatever the shorted value is, is that correct?.
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Edited by: Jason Stratham on Sep 4, 2009 2:30 PM
Edited by: Jason Stratham on Sep 4, 2009 2:39 PM -
Getting error type RABAX_STATE in CRM 2007 Webclient
Hi,
We have installed CRM 2007 and upgraded the patchlevel of BBPCRM to SP2. After the patch upgrade we are getting type RABAX_STATE error after we log in through Webclient. We get no errors while logging through SAP GUI. Before the upgradation we were successfully able to login through Webclient. The details of error screen is as follows:
Error when processing your request
What has happened?
The URL http://coevhpa4.coekc.com:8000/sap/bc/bsp/sap/crm_ui_frame/BSPWDApplication.do was not called due to an error.
Note
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The termination type was: RABAX_STATE
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Method: IF_BSP_ELEMENT~RUNTIME_IS_VALID of program CL_THTMLB_CELLERATOR==========CP
Method: IF_BSP_PAGE_CONTEXT~ELEMENT_PROCESS of program CL_BSP_PAGE_CONTEXT===========CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CR7 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server coevhpa4_CR7_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server coevhpa4_CR7_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SUMSENGU -l: E -s: CR7 -i: coevhpa4_CR7_00 -w: 2 -d: 20080422 -t: 021218 -v: RABAX_STATE -e: SYNTAX_ERROR
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Request you to kindly help ASAP. Users are waiting for it...
Thanks and Regards,
Suman SenguptaHi,
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CRM 2007 to latest levels?
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CRM 2007: OBJECTS_OBJREF_NOT_ASSIGNED
Summary
My colleagues and I are making a clean CRM 2007 installation. Using campaigns in the webclient creates exceptions, though this was not always so. We've created no custom programs, but did make customizing and webclient modifications. Creating campaigns in the backend gives a OBJECTS_OBJREF_NOT_ASSIGNED runtime error.
Web Client exceptions
In the web client two actions create an exception:
1) Deleting a campaign
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An error occurred during event processing in view ../../sap/BSP_DLC_OVW/OvwViewset.htm
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I went to the backend, because I wanted to test whether the same functionality gave errors there as well. When using the marketing planner (CRM_MKTPL), creating a campaign (or any other object) gives a runtime error.
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The reason for the exception is:
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Deleting old campaigns is possible in the backend, without errors.
Customizing
We changed the communications channels for campaigns. Three own entries were added, the old ones were deleted (including underlying entries). We've tried restoring the deleted entries, but this does not stop the webclient exceptions or marketing planner errors.
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Question
What is the issue underlying the exceptions and runtime error? Are the two issues connected? It seems like the system looks for a non-existant entry, but which one?
I have searched for SAP notes for this problem, but have not found anything relevant. If useful I can post the full exception errors. Any help would be appreciated!Hi,
have you managed to solve this one?
I haven't configured the UI framework yet and I'm getting this error:
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sysno 01
sid XCR
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relno 7000
patchlevel 0
patchno 144
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kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
length of sys_adm_ext is 576 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 2260) [dpxxdisp.c 1243]
shared lib "dw_xml.dll" version 144 successfully loaded
shared lib "dw_xtc.dll" version 144 successfully loaded
shared lib "dw_stl.dll" version 144 successfully loaded
shared lib "dw_gui.dll" version 144 successfully loaded
shared lib "dw_mdm.dll" version 144 successfully loaded
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DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >ESITV016LAB_XCR_01 <
DpShMCreate: sizeof(wp_adm) 25168 (1480)
DpShMCreate: sizeof(tm_adm) 5652128 (28120)
DpShMCreate: sizeof(wp_ca_adm) 24000 (80)
DpShMCreate: sizeof(appc_ca_adm) 8000 (80)
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DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
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DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm) 0 (72)
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<ES> client 0 initializing ....
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Sun Nov 16 16:56:47 2008
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ERROR => DpHdlDeadWp: W1 (pid 3940) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W2 (pid 636) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W3 (pid 3484) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W4 (pid 3504) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W5 (pid 1108) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W6 (pid 3512) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W7 (pid 3592) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W8 (pid 3616) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W9 (pid 3608) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xbf --> 0xbe
ERROR => DpHdlDeadWp: W10 (pid 3368) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xbe --> 0xbc
ERROR => DpHdlDeadWp: W11 (pid 1388) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xbc --> 0xb8
ERROR => DpHdlDeadWp: W12 (pid 3276) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W13 (pid 1256) died [dpxxdisp.c 14532]
ERROR => DpHdlDeadWp: W14 (pid 3400) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xb8 --> 0xb0
ERROR => DpHdlDeadWp: W15 (pid 2376) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xb0 --> 0xa0
ERROR => DpHdlDeadWp: W16 (pid 3032) died [dpxxdisp.c 14532]
my types changed after wp death/restart 0xa0 --> 0x80
DP_FATAL_ERROR => DpWPCheck: no more work processes
DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:56:57 2008
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long) Sun Nov 16 14:56:57 2008
========================
No Ty. Pid Status Cause Start Err Sem CPU Time Program Cl User Action Table
0 DIA 1608 Ended no 1 0 0
1 DIA 3940 Ended no 1 0 0
2 DIA 636 Ended no 1 0 0
3 DIA 3484 Ended no 1 0 0
4 DIA 3504 Ended no 1 0 0
5 DIA 1108 Ended no 1 0 0
6 DIA 3512 Ended no 1 0 0
7 DIA 3592 Ended no 1 0 0
8 DIA 3616 Ended no 1 0 0
9 DIA 3608 Ended no 1 0 0
10 UPD 3368 Ended no 1 0 0
11 ENQ 1388 Ended no 1 0 0
12 BTC 3276 Ended no 1 0 0
13 BTC 1256 Ended no 1 0 0
14 BTC 3400 Ended no 1 0 0
15 SPO 2376 Ended no 1 0 0
16 UP2 3032 Ended no 1 0 0
Dispatcher Queue Statistics Sun Nov 16 14:56:57 2008
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
2
2000
6
6
--------++++--
+
DIA
5
5
2000
5
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id 12
wake_evt_udp_now 0
wake events total 8, udp 7 ( 87%), shm 1 ( 12%)
since last update total 8, udp 7 ( 87%), shm 1 ( 12%)
Dump of tm_adm structure: Sun Nov 16 14:56:57 2008
=========================
Term uid man user term lastop mod wp ta a/i (modes)
Workprocess Comm. Area Blocks Sun Nov 16 14:56:57 2008
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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DpJ2eeDisableRestart
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NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
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MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
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ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
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wait for end of work processes
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waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:4076 HANDLE:388)
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[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
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waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:07 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:08 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:09 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sun Nov 16 16:57:10 2008
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
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NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=421
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
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NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:3800 HANDLE:396)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
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NiISelect: write-mask is NULL
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NiBufSend starting
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NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 2 (r)
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Sun Nov 16 16:57:15 2008
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c 12168]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 312 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 312 (pos=2)
SiSelNRemove: removed sock 312
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: > <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/17
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 312
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 2260) [dpxxdisp.c 10421]
Good Bye .....
BR,
KariHi,
here is the right log content:
trc file: "dev_w0", trc level: 1, release: "700"
ACTIVE TRACE LEVEL 1
ACTIVE TRACE COMPONENTS all, MJ
B
B Mon Nov 17 10:24:39 2008
B create_con (con_name=R/3)
B *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
[dbcon.c 4537]
M sysno 01
M sid XCR
M systemid 562 (PC with Windows NT)
M relno 7000
M patchlevel 0
M patchno 144
M intno 20050900
M make: multithreaded, Unicode, 64 bit, optimized
M pid 2184
M
M kernel runs with dp version 232000(ext=109000) (@(#) DPLIB-INT-VERSION-232000-UC)
M length of sys_adm_ext is 576 bytes
M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 2184) [dpxxdisp.c 1305]
I MtxInit: 30000 0 0
M DpSysAdmExtCreate: ABAP is active
M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
M
M Mon Nov 17 10:24:40 2008
M DpShMCreate: sizeof(wp_adm) 25168 (1480)
M DpShMCreate: sizeof(tm_adm) 5652128 (28120)
M DpShMCreate: sizeof(wp_ca_adm) 24000 (80)
M DpShMCreate: sizeof(appc_ca_adm) 8000 (80)
M DpCommTableSize: max/headSize/ftSize/tableSize=500/16/552064/552080
M DpShMCreate: sizeof(comm_adm) 552080 (1088)
M DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
M DpShMCreate: sizeof(slock_adm) 0 (104)
M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
M DpShMCreate: sizeof(file_adm) 0 (72)
M DpShMCreate: sizeof(vmc_adm) 0 (1864)
M DpShMCreate: sizeof(wall_adm) (41664/36752/64/192)
M DpShMCreate: sizeof(gw_adm) 48
M DpShMCreate: SHM_DP_ADM_KEY (addr: 0000000010E70050, size: 6348592)
M DpShMCreate: allocated sys_adm at 0000000010E70050
M DpShMCreate: allocated wp_adm at 0000000010E72150
M DpShMCreate: allocated tm_adm_list at 0000000010E783A0
M DpShMCreate: allocated tm_adm at 0000000010E78400
M DpShMCreate: allocated wp_ca_adm at 00000000113DC2A0
M DpShMCreate: allocated appc_ca_adm at 00000000113E2060
M DpShMCreate: allocated comm_adm at 00000000113E3FA0
M DpShMCreate: system runs without slock table
M DpShMCreate: system runs without file table
M DpShMCreate: allocated vmc_adm_list at 000000001146AC30
M DpShMCreate: allocated gw_adm at 000000001146ACB0
M DpShMCreate: system runs without vmc_adm
M DpShMCreate: allocated ca_info at 000000001146ACE0
M DpShMCreate: allocated wall_adm at 000000001146ACF0
M ThTaskStatus: rdisp/reset_online_during_debug 0
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X <ES> client 0 initializing ....
X Using implementation view
X <EsNT> Using memory model view.
M <EsNT> Memory Reset disabled as NT default
X ES initialized.
M
M Mon Nov 17 10:24:41 2008
M ThInit: running on host ESITV016LAB
M calling db_connect ...
B create_con (con_name=R/3)
B *** ERROR => Invalid profile parameter dbms/type (or environment variable dbms_type) = <undef>, cannot load DB library
[dbcon.c 4537]
M ***LOG R19=> ThInit, db_connect ( DB-Connect 008192) [thxxhead.c 1440]
M in_ThErrHandle: 1
M *** ERROR => ThInit: db_connect (step 1, th_errno 13, action 3, level 1) [thxxhead.c 10468]
M
M Info for wp 0
M
M stat = WP_RUN
M waiting_for = NO_WAITING
M reqtype = DP_RQ_DIAWP
M act_reqtype = NO_REQTYPE
M rq_info = 0
M tid = -1
M mode = 255
M len = -1
M rq_id = 65535
M rq_source =
M last_tid = 0
M last_mode = 0
M semaphore = 0
M act_cs_count = 0
M csTrack = 0
M csTrackRwExcl = 0
M csTrackRwShrd = 0
M mode_cleaned_counter = 0
M control_flag = 0
M int_checked_resource(RFC) = 0
M ext_checked_resource(RFC) = 0
M int_checked_resource(HTTP) = 0
M ext_checked_resource(HTTP) = 0
M report = > <
M action = 0
M tab_name = > <
M attachedVm = no VM
M
M *****************************************************************************
M *
M * LOCATION SAP-Server ESITV016LAB_XCR_01 on host ESITV016LAB (wp 0)
M * ERROR ThInit: db_connect
M *
M * TIME Mon Nov 17 10:24:41 2008
M * RELEASE 700
M * COMPONENT Taskhandler
M * VERSION 1
M * RC 13
M * MODULE thxxhead.c
M * LINE 10688
M * COUNTER 1
M *
M *****************************************************************************
M
M PfStatDisconnect: disconnect statistics
M Entering TH_CALLHOOKS
M ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
M *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c 724]
M *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c 261]
M Entering ThSetStatError
M ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)
M Entering ThReadDetachMode
M call ThrShutDown (1)...
M ***LOG Q02=> wp_halt, WPStop (Workproc 0 2184) [dpnttool.c 327]
BR,
Kari -
SAP CRM 2007 - How to Access a Table from one view to another via ABAP BSP
Hi experts, I need your help.
I am working in SAP CRM 2007 developing code modifiying views using transaction "BSP_WD_CMPWB" and my problem is the following:
After the "Account Identification" process I go to "Create Case" and click in "Complaints" option in the navigation bar.
Here there are several views involved, like "General data" and "Parties involved"
"General data" belongs to the component "BT126H_CALL" and the name of the view is "SCDetails.htm"
"Parties involved" belongs to the component "BTPARTNER" and the name of the view is "Partner.htm"
The "Partner.htm" view has a table that is displayed using a "<chtmlb:configTable . . . table = "//BTPartner/Table" instruction.
I need to acces the table "//BTPartner/Table" that belongs to "Partner.htm" in the view "SCDetails.htm" and add data into it.
How can I do that ?
Add the data in the view "Partner.htm" itself is very simple, I am using the "EH_ONINSERT" method but I have not idea how to do that from "SCDetails.htm".
Thanks in advance for your help.
Best Regards.
Exequiel.Hi,
as I understand from your question you would like to add a partner to the complaint document.
The complaint document is a 1Order document and has the root genil node named BTOrder. Using the genil relationships you have to get the BTPartnerSet and then the right Partner Relationship.
You will find a lot of information in the newsgroup on how to do this by doing a search.
But a quick help would be to use the sapgui transaction genil_model_browser, component set ONEORDER and using the tree structure navigate from the BTOrder root node to the Partner set.
Best regards,
Erika -
How to add new fields to CRM 2007 Web UI
Hi,
I am new to SAP CRM 2007 and I am interested in how to extend the Web UI, for example adding new fields, to meet the customer requirements. Should I use the EEW or is there another "new and easier" way?
Thanx & best regards,
Oliver
Edited by: Oliver Pregler on Jan 30, 2008 5:50 PMActually for the new IC webclient UI you have need to take a look at your options:
1. New Installation:
Use the EEWB and add the fields. As part of the EEWB work, you will have a couple of post-processing steps where you will add your generated fields to the new screens. However this doesn't require any programming.
2. Upgrade from CRM 4.0/50
- New fields to add as part of upgrade
See the directions for new installation
- Existing fields to add as part of upgrade
--See the blog on the 40/52 CUSTOMER_H migration for transaction fields
--Business Partner fields part of BUT000 available via UI configuration tool, no extra work needed
--Business Partner fields part of tabular extension, manual work required, I am still "perfecting" this method and plan on writing a blog once I have the technique finished.
--Product Attributes - use the transaction CRMM_UI_PROD_GEN and CRMM_UIU_PROD_CONFIG
I know CRM 2007 is based on the same tech foundation as 2006s, with some differences in how the UI tool works and the fact there are some screen layout changes(editable overviews). The extension procedures are generally the same. I can answer some of you extension questions based on my work with CRM 52 so far. It will generally apply to your situation.
BTW: The PCUI is no longer supported in CRM 2006s and above. Even the old SAP GUI transactions such as BP, COMM_PRODUCT are removed from the standard CRM menu. The SAP CRM web client should be used instead now.
Take care,
Stephen -
Add extra Business Objects to model CRM 2007: Web Client Records
Hello,
Could anyone tell me how I can add more Reference Objects in Case Management?
I copied the model CRM 2007: Web Client Records and added a new node (with for example Business Object Service Order) just like product and installations (which are visible under the reference objects)
I created a new element type under SCMG_SP_CASE_RECORD --> Z_CRM_SPS_CASE_RECORD and in the customizing we attached the model to the case type under Case Management --> Extended Customizing --> Process Actions --> Assign Action Profile to Case Type.
Still the new Business Object in the model isn't visible under Case Management in de WebUI.
Could anyone tell me if I'm missing something or is there a config guide available how to add more business objects?
Looking forward to your replies.
Kind regards,
Joost ChristenhuszEddie,
Are you familiar with Access Control Engine (ACE)?
Go through this -> http://help.sap.com/saphelp_crm50/helpdata/en/04/0177f9bb67ac4cafb84bb4d4c1d8fc/content.htm.
and https://websmp205.sap-ag.de/~sapdownload/011000358700002121742006E.
Authorizations in CRM are controlled through ACE.
Hope this helps.
Amar. -
Hi,
I want to implement some work flow related activities in CRM 2007. Can I implement this using Guided Procedures in CAF or workflow ? Which is the better way? pls suggest..
Regards,
AjayAjay,
Your question is a little vague as you don't have a business scenario for your workflow related requirements.
I will say that if the workflow process does not involve switching out of CRM and only involves steps in CRM, then traditional workflow will work fine. If you need to do something where the steps involve multiple systems then guided procedures would be a better solution.
Perhaps if you share more of your scenario you will get some better ideas on how to go about it.
Take care,
Stephen -
Good day,
We are implementing a remp-amp SAP CRM 2007 application.
I was wondering:
1. which web services available as part of the new CRM
2.what is the advantage of using SAP PI\XI with the CRM ( we still have a middleware right??)
appreciate the response.
NimrodGood day,
We are implementing a remp-amp SAP CRM 2007 application.
I was wondering:
1. which web services available as part of the new CRM
2.what is the advantage of using SAP PI\XI with the CRM ( we still have a middleware right??)
appreciate the response.
Nimrod
hi ,
answering to ur second point - both are middleware .
with xi as a middleware ( when compared to crm middleware) xi/pi can communicate with both sap and non sap systems . when u say non sap communication its means communication with http, soap , jdbc( any data base) , file systems, web services etc . further advantage would be that with xi (in place crm system) within the overall landscape can be part of automation process called bussiness process management or process integration(BPM/PI).
while sap crm middleware caters to only sap communication (idocs,bdocs, rfcs,bapi).
further when sap crm middleware used either the sender sysytem or reciever system has to be sap crm . when xi is used the sender or reciever could be ANY system . -
Create complaints and returns in crm 2007
Hi buddies,
my doubt is how we ll maintain complaints and returns in crm 2007
thanks in advance.
Regards,
manavHi buddies,
i want to map complaints and returns on the web client for the this business process .
if customer purchases a product snd if not satisfied with the product,he calls to the call center.Call Center Executive creates a complaint and assign it to a service executive. he goes and finds that the it is a quality defect.he forwards this problem to the Quality Management department.If they finds that it is a quality defect then tells to return the product against which a new product has to be issues.
we have make this in a close lope between R/3 & CRM.
Now my doubts are--
1-How will we maintain the stock update?
2-How will we maintain that the subsittute product delivery should be free of cost
as customer has already paid for the goods?
If possible then tell me the customization steps as well
Thanks in advance.
help will be rewarded for sure.
my mail id is [email protected]
Regards,
Manav
Edited by: Rronit Manav on Mar 10, 2008 2:26 PM -
CRM 2007 and Custom ISA 4.0 application interoperability
Hi,
We are in the process to upgrade our CRM 4.0 back end system to CRM 2007, in fact we already performed the BASIS upgrade in our sandbox system to estimate the effort required for the upgrade on different areas.
One of this areas is related with the ISA web application, we have a custom ISA 4.0 application that we use to capture business transaction in our CRM system, but this application is running in a separate NetWeaver 7.0 system on the DMZ, we would like to know if it is possible to integration of the old ISA 4.0 with the new CRM 6.0 (CRM 2007) backend system.
The reasoning to try to leave the CRM ISA application on 4.0 is because we are using it just to provide us the framework to create transaction in CRM, in fact we only create one type of transaction in the CRM system from this web application and the effort to upgrade the java application to the new version together with the support package stack could be very high for a application that is not very heavily used.
In summary, the question is if it is architecturally feasible to connect a CRM ISA 4.0 web application with a CRM 6.0 (CRM 2007) backend system?
Thanks for your help with this,
Zareh VazquezHi Zareh
Firstly I can advise that ISA 4.0 Is not compatible with CRM 2007.
One of the biggest issues that you will encounter if you attempt this
is the compatibility of the ISA application with
the Internet Explorer 7 and Mozilla Firefox 2 browsers.
In ISA 4.0 even if you can get it to work with CRM 2007 these browsers are
not supported and no workaround is currently available or planned to address this.
This compatibility has only been address in the later versions of ISA 5.0
As these browsers versions are now becoming more commonly used
I think that this will be important for your consideration.
Please review the following notes which discuss such issues.
244869 Problems with the display in Internet Explorer 7.0
064439 Browser-specific stylesheets for Firefox and IE7
I hope that this will be of assistance.
Warm regards.
Peter -
We had configured a number of alerts in CRM 4.0. We have recently upgrade our system to CRM 2007 and these alerts no longer work in the CRM 2007 web IC. is there a conversion process or do these need to be recreated from scratch? Any documentation on this topic?
I look forward to your response on this issue.
Regards
EddieHello Eddie,
Yes, in general alerts, interactive scripts, navlinks, and other items need to be recreated in when moving from CRM 2005 (or lower) to CRM 2006s/CRM 2007 or higher. In the case of the alerts, the old XML based alerts (used in CRM 4.0) and the newer IMG configuration based alerts (CRM 5.0) are both replaced by a new BSP-based tool called the Alert Editor -- which is available in the IC Manager busines role. The new alerts use the new target ID navigation concept, which is part of the reason the old alerts don't work anymore (for alerts which contain navigation links).
Warm regards,
John
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