CRM 7.0 (SOLMAN 7.1 SP10) - Suggest Knowledge Article missing

I am configuring Incident Management and Problem Management in SOLMAN 7.1 SP10 (which uses CRM 7.0 engine).
I am getting message "There is no suggested knowledge article available"
I have already create the same categorization in both ZMIN (Incident), ZMPR (problem) and ZNAR (Knowledge Article).
Below are my config.. i still dont know what is missing:-
Appreciate experts help.
i have followed steps as per other SCN but its still not working.
Re: Suggest Knowledge Articles
Thanks
Regards
Shahul

Hi Shahul,
Can you please check the following
Ensure that you assign your knowledge article in the application areas of the schema (screen shot attached)
If the system needs to auto suggest knowledge article click on the specific categorization assignment block as shown below
You can then scroll below and assign the specific knowledge article(screen shot attached below) to the categorization.
If you catalog category for the schema configurations are with category type C, then the know article assignment block would be below(check next screen shot) however if the same is D then the knowledge article assignment block would be above when you click on more in your service requests incidents problems.
As explained above(attached screen shots)
However ensure that you select the correct categorization entry and then navigate to the knowledge article assignment block and click on auto suggest(as explained above)
Also ensure that in one your above screen shots the catalog category for knowledge article transaction type should be causes as highlighted below and the same should be unchecked.
Kind Regards
Atul

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Hi Experts,
Am new to CRM Service profile.
Am working on CRM 7.0 EHP2 and am facing the problem in Suggest Knowledge Articles in Service Request.
To make enable the Multilevel Categorization i had maintained the following entries in the following path.
CRM IMG->CRM->CRM Cross-Application Components->Multilevel Categorization->Assign Transaction Types to Catalog Categories.
I had configured the Knowledge Articles and Service Request and i maintain same Multi Categorization for both transactions as shown in the below image.
I had maintain the entry in the customized table in the following path as given below.
CRM IMG->CRM->Transactions->Basic Settings->Setting for Service Request->Define System Proposals for Related Transactions
For both Knowledge Article ans Service Request Subject Profile can be able to maintain.
So i maintained the same values for the Service Request and Knowledge Article.
My Requirement is when ever i click the button suggest Knowledge Articles in the Related Knowledge Articles AB system should propose the Knowledge Article but after all the changes mentioned above am getting the result as There is no suggested knowledge article available.
Please suggest is any thing more need to configure or is any thing wrong in my settings.
I already searched on the issues in the SDN but problem not yet solved.
Any Suggestions will be helpful.

Hi Ravi,
In the service request can you please remove the check find related object and then check, the system will then not determine the knowledge article, hence the check for find related object in the service request is required and mandatory, you can also remove the check in your second screen shot for knowledge article and check
Answers to your query.
Knowledge article definition in sap is given below
You can use this function to obtain information, such as how-to documents, user manuals, or FAQ, to process, for example, incidents, problems, and requests for change that your customers may report.
To interpret the above, if there was a problem reported earlier by a customer which you have captured through your categorization in your service request, once the problem was resolved a knowledge article was created and assigned to the categorization
Hence again if the same customer or another customer calls and reports the same problem which is captured through categorization fields, the system will then determine the knowledge article if the person creating the service request goes to the knowledge management assignment block, the system determines the knowledge article, by opening this article the person can then inform the customer of the possible remedial measures or the solution to the problem which was reported(the solution would be captured in the knowledge article)
Is there any Standard Functionality available like Auto Complete the KA in the Service Request with out clicking on the Suggest Knowledge Article button.
No: You need too go to the knowledge article assignment block and click on suggest knowledge article, you can read the help document given below on knowledge article
Hope this helps.
Working with Knowledge Articles - Master Data - SAP Library
Kind Regards
Atul

SolMan 7.1 SP10: Managed Systems Configuration: client 000 OK, client 100 error

Hello,
after installing SolMan 7.1 SP10 successfully I also completed the steps "System Preparation" and "Basic Configuration".
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Hello Ranjith,
thanks for your quick response.
The ST-A/PI software component is the same on all systems: 01Q_700 #2.
SolMan system: SM3
CRM systems: CM0 (ok), CM1 (ok), CM3 (problem with client 100, client 000 OK).
I also tried the recommendation found in the SAP Community Network
(http://scn.sap.com/thread/3483642) but this didn't help either:
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3.Re- register the system to SLD of solman(rz70 for AS ABAP)
[the LMDB synchronizes with the SLD every 10 minutes, system CM3 is visible again in the LMDB]
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The wizard worked fine for client 000 but throws this error for client 100.
I use all the latest installation and configuration guides.
For this step I'm using the guide "Managed System Configuration" that is available in the SOLMAN_SETUP wiki.
https://websmp206.sap-ag.de/~sapidb/011000358700001120342013E.pdf
Kind regards
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P.S. In total I have already connected eight systems (SAP_BASIS 700 to 731) but this is the first system that gives an error.

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> 1. Installing the SAP SOLMAN is just the same process
> as installing r/3 or crm, that i need to update the
> OS, install the dbms (upgrade it and patch it), get
> the kernel, export, installation master cd's and well
> follow the inst guide?
> Or there is something else i need to have, like an
> r/3 system running ?
SolMan is a complete separate system with separate database, combined ABAP + Java instance, so to say an "R/3 system running" (to speak with your words).
>
> 2. It's possible if i give to you guys the SAP SID,
> Instance Number, Hostname, of the crm environment i
> want to install, that somebody with solman generates
> the key for me?
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Hello Kiran,
Currently you are not allowed to use Solution Manager shared for different sap customers ( companies), It's is possible as indicated by friend Prakhar Saxenabut you are not allowed due to usage rights.
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CRM 7.0 (SOLMAN 7.1 SP10) - Suggest Knowledge Article missing

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