CRM IMPLEMENTATION

Hi BI Experts,
We have got a BI Implementation Project, wherein we have to implement CRM.
I would appreciate if somebody sends me useful information or data for CRM Implementation Project at your earliest.
My Email ID is [email protected]
Please do the needful.
Regards,
RUPALI

Hi,
Iam sorry i mean to say that CRM is one of the area for BI Implementation.
Please send the necessary help on my mail ID [email protected]
Regards,
RUPALI

Similar Messages

  • What are the roles in CRM implementation Project(all generic extractions)

    Hi Gurus,
    Now I am placed from a support project from BW (CRM) implementation project(all are generic extractions).
    & I am also new to implementation project.
    what are the neccessary steps to be taken when we are implementing BW for CRM.
    Gurus please clarify my doubts.
    1. what are the steps in implementation project in detail(as a developer).
    2. what are the sizes of the cubes,ODS & How to decide them.
    3. what are the neccessary steps for Master data & Transaction data.
    4.How to make the functional specifications for Infoobjects,cubes,ODS,Remote cubes,Multiproviders.
    5.can we change to delta loads to full loads if yes what happens to existing data.
    6.How flat file extraction used in the case of crm& how to do ascii format.
    7.What are the steps to be taken when we are creating Queries & Reports in BW CRM.
    It's very urgent.
    thanks = points.
    Bwcheta.

    1. what are the steps in implementation project in detail(as a developer).
    U have to basically to the techinal design after understnading the functional designs and implemnet the same( creating infoobjects, datatargets, datasources, queries etc.). Then u have to load data and do the unit testing on the same.
    2. what are the sizes of the cubes,ODS & How to decide them.
    Completely the business reqmnet and the data that the client wants to load.
    3. what are the neccessary steps for Master data & Transaction data.
    U have to understand ur master data and transaction data on the basis of whch u have create ur infoobjects and load data in them and finally in the datatarget.
    4. can we change to delta loads to full loads if yes what happens to existing data.
    Sure u can do that by choosing Full update in the infopkg. It will just load the complete data instead of changed records.
    *Hope it helps.

  • SAP CRM Implementation Process

    Hi Guy's,
    I am kind of new to SAP CRM... I am in the process of finding as much information as possible regarding SAP CRM. I have a general question (show below) regarding CRM Implementation... I am hoping to get an answer from you....
    Q: If any Company chooses to implement SAP CRM in 2 or more phases.... then which functionalities (Ex: in Marketing, Sales and CIC) the company would implement in the 1st phase and what are the other functionalities he would like to implement in the next phases?
    Let me know if the question is not clear enough....
    I really appreciate, if you could explain in detail.....
    Thanks in advance...
    Sreen

    Hi Sreen,
    In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
    In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
    Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
    Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
    Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
    Kind regards,
    KZ
    <u>p.s. please award points if useful.</u>

  • Standard authorization role for CRM implementation team member

    Hello,
    We are starting SAP CRM implementation project (7.0) and I would like to avoid giving sap_all authorizations to functional consultants in development environment. Unfortunetly I can't find standard customizer profiles like the ones in ERP system exists.
    So the objective is to have quite broad role or profile with no restrictions in customization and functional area. However it's important not to have Basis authorizations in this role/profile. Hope that someone can give me a hint in this direction.
    Thnak you,
    Jahoo

    Hi,
    as soon as the implementation team member should also do developments my experience is that without SAP_ALL you will have much trouble. Therefore in our dev-system each consultant will have SAP_ALL authorization. Of course only in the DEV-System.
    Kind regards
    Manfred

  • SAP CRM Implementation & It's GAP

    actully i m new in SAP CRM field but having good knowledge about marketing consept. i m little confuse about the SAP CRM implimentation, I know it's a complex process and it's main motive to profit maximization & shortend the sales bind-up and many more... can u pls tell me about few real CRM implementaion example, why & how actully CRM implemented? and what was the GAP there on client requirments?

    Hi Sreen,
    In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
    In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
    Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
    Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
    Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
    Kind regards,
    KZ
    <u>p.s. please award points if useful.</u>

  • What to review in a CRM implementation?

    Hi,
    We have a tool that reviews any R/3 implementation for any code defects. It reviews Reports, Includes, Subroutine Pools, Function Modules, Classes along with BSP and WebDynpro applications.
    What I want to know here is that if we plan to extend same tool for CRM then what additional things should be added to this list? Can we review any CRM implementation with any tool or things need to be done manually?
    Regards,
    Shikha

    Hi Shikha,
    Function Modules, Classes along with BSP and WebDynpro applications are the ones.
    All the code on the Web UI is implemented in Classes and methods.Some times couple of Function Modules are called in them.
    You will have custom or standard reports as usual.
    A Web UI development can span across many views( along with their classes) and components.
    Regards,
    Masood Imrani S.

  • SAP CRM Implementation Project - Phases/Stages

    Hi all
        I am very new to this Area !
         I would like to know different Phases/Stages in the SAP CRM Implementation Project !
    Regards
    RJ

    Remo,
    I believe every SAP CRM Implementation project would follow the ASAP methodology which is as follows:
    Phase1: Project Preparation
    The system landscape is set up, consultants are assigned. Project charter is created etc.
    Phase2: Business Blueprint
    The implementation consultants do a study of the clients business and learn how the processes/ cycles involved thru discussions, workshops etc
    This is documented as an AS-IS document.
    The clients business processes are then mapped on to SAP by the consultants.
    This is documented as the TO-BE document
    Gap Analysis is performed to identify any gaps between the AS-IS and TO-BE documents. i.e. something that the client wants but cannot be met thru SAP CRM. Then enhancements etc come into picture.
    Phase3: Realization
    The system is configured as per the TO-BE document. And the client is given for testing.
    Phase4: Preparation for Go-LIve
    Once the client confirms all the unit and integration tests, the master data needs to be uploaded. Other system checks by basis and SAP itself are performed.
    Phase5: Go live and support
    The project goes live and the consultants give a month's of hypercare or support.
    Hope this is wat you were expecting.
    Regards,
    Julius
    P.S: Reward if it helps.

  • Basis guy roles in CRM implementation

    hi guys .i have been alloted in CRM implementation.can u give me any procedure othere than installation.pls help me out.

    Hi Juan,
    I'm surprised that you are still surprised by this kind of question !
    Regards,
    Olivier

  • Design,Build CRM Implementation Project

    Hi Friends,
                    I have been involved in Project Realization stage.Now we have a
                  requirement where in we need to design,build(IMPLEMENTATION)
                  project.Please send me any documents and what to know before
                  stating a project.My mail ID is <b>[email protected]</b>
    Regards,
    Jayapal Reddy.

    Remo,
    I believe every SAP CRM Implementation project would follow the ASAP methodology which is as follows:
    Phase1: Project Preparation
    The system landscape is set up, consultants are assigned. Project charter is created etc.
    Phase2: Business Blueprint
    The implementation consultants do a study of the clients business and learn how the processes/ cycles involved thru discussions, workshops etc
    This is documented as an AS-IS document.
    The clients business processes are then mapped on to SAP by the consultants.
    This is documented as the TO-BE document
    Gap Analysis is performed to identify any gaps between the AS-IS and TO-BE documents. i.e. something that the client wants but cannot be met thru SAP CRM. Then enhancements etc come into picture.
    Phase3: Realization
    The system is configured as per the TO-BE document. And the client is given for testing.
    Phase4: Preparation for Go-LIve
    Once the client confirms all the unit and integration tests, the master data needs to be uploaded. Other system checks by basis and SAP itself are performed.
    Phase5: Go live and support
    The project goes live and the consultants give a month's of hypercare or support.
    Hope this is wat you were expecting.
    Regards,
    Julius
    P.S: Reward if it helps.

  • CRM Implementation workshop

    Hi Experts,
    I have to prepare for a CRM implementation workshop (AS IS & TO BE,
    GAP Analysis, etc)...can you please share some of the useful the documents at my email id: [email protected]
    Thanks!
    Best wishes, Sanjay Rawat

    Dear Sanjay,
    please use the search functionality withing the SDN. There should be many post which revers to docu-links!
    Regards,
    Gerhard

  • SAP crm implementation business scenario for crm  marketing project

    Dear guru's
    Can any body will help me to know about one sap CRM  marketing implantation project business scenario.
    Like one full process of marketing project and the integration of the other modules like r/3,
    Like what end users do if we implanted the marketing project for one company,
    Any industry but please give me detailed with the documentation if possible.
    I practice with the best practice but iam not able to the comparison to the business process of the company.
    No need to tell about company details I want  to know only the process.
    Like which type of company it is suet or which type of company it is not sute.
    If there is any document like this type of company sauté for the marketing and like this type of company suites for the service modules like that.
    this  is sivaanjith this is my  please help me to come out of this confusion.
    Reards.
    siva anjith

    hi
    well talking about the implementation project in CRM
    let us assume we are implementing it in BANKING industry
    here the requirement is in improvement in the field processing and all the effeciency of the sales or feet on street
    so we implement the CRM marketing with CIC
    what it will do that we start with first the readiness document that what all are the requirement of the bank and how the company can cope it with the help of CRM
    then we prepare the BLUEPRINT to state that the data to be processed will be strucutured in CRM in how many phases or the timely schedule of the roll over of CRM in bank
    next up we start with the configuration ,like we have to start campaigns and generate leads for the banks which may get converted into the opportunities
    so have to do all the configuration of CRM according to the requirements being given
    one thin g i forgot which is very imp is that we do requirement gathering,its pretty imp part of entire process
    after getting these only we can do whatever we want with CRm
    so after that we realise the configuration in realisation phase then we do those UATs and SITs
    this way we phase out the CRM in any sector
    just a gist of everything
    hope i cleared some air
    best regards
    ashish

  • CRM Implementation Landscape: Single Vs Multiple Instance

    Hi Experts,
    We have a requirement where SAP CRM has to be implemented across Multiple Geagraphic Loacations (Europe, APAC, NAFTA).
    We have to advise the client to go for Single Instance of SAP CRM or Multiple Instances.
    What are the factors that have to be considered before taking this kind of decision?
    What does SAP recommend for such cases, any documentation will be helpful.
    Thanks in Advance.
    Regards,
    Rahul

    What are the factors that have to be considered before taking this kind of decision?
    Mostly driven by the current setup, business model the company has now.
    (1) If R/3 (ERP, ECC) is in the landscape (I am sure it is), do they have separate instances in the different regions?
    (2) How is the master data? Business Partners, Products, Organizational data, Sales / Service Configuration. These are downloaded from the backend (R/3) into the CRM system.
    (3) How independent are these geographic regions? If they have disparate business models and master data, then it would be simpler to have multiple independent instances with limited integration within CRM landscape.
    (4) What processes in CRM? Do they plan in rolling out same scenarios?
    Questions like these will drive the discussion on such questions. One-size-fits-all may not always be right choice.

  • Hi about crm implementation

    hi Guru, can any one able to tell me that which CRM version now a days companies implementing. say some company has finished implementation recently or implementing...for example ecolab or lenovo..where we can get this information on site.
    thanks in advance

    I guess the latest released CRM version is 5.0 So mostly that wuold be implemented. However some clients would implement 4.0 as well
    Julius

  • CRM Implementation scenario

    We want to implement CRM IT Service Management for internal employees and CRM Customer Complain for our customers.
    For production is it required to implement these functionalities in two separate clients?
    Our functional team says having 2 clients in production is the only way we can separate employees and customers as both need to be assigned as sold_to_party Business role. Reason for separation is that while creating incident/service request the Customer field list should not contain both Employees and actual customers. If we dont go for multiple clients then there would be lot of enhancement work would be required.
    I am basis consultant, need CRM expert comments.
    Thanks,
    Naivedya

    Hi Naivedya,
    You can achieve the same using one client as backend.
    First of all incident/service request is seperate transaction type and have seperate business object when compared to complaint.
    So you can have two different transaction types servicing two different customers.These two transactions can have two seperate customer fields.
    Service Request[incident] - Internal employees [ captrued as customer]
    Compalaint - External customers.
    And if you can have two different business roles for the same and also two different security roles.
    So that agents service employees cant access compalints vice versa.
    Above all SAP's IT help desk management is a seperate suite which is specifically made for IT services.
    And OOTB IC web business role IC_ITSDAGENT supports confirming employee as customer and can be captured as part of Incident.
    So you need not go for any enhancement everything is available OOTB.
    Or you can use incident for your internal employee and service request for your external customers.
    And create them accordingly
    Amol
    Edited by: Amol Guttal on Aug 26, 2010 11:13 AM

  • Crm implemention projects in india

    hi experts,
    can any one of u will help me to get information about the sap crm projects( client , implementation partner, sap crm version and time duration)

    Hi Srinivas,
    It is better to go for the implementation partner site and check for case studies and customer success stories, so that u can get some information abt the projects, but it is very difficult to get the exact information abt that,
    any how u can go this site u can get no of clients
    http://www12.sap.com/solutions/business-suite/crm/customersuccess/index.epx?PageSize=10&ActualPage=1
    hope it will help u
    reward points if helpful to u
    all the best
    Manohar

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