Crystal 11 ActiveX viewer - text displays Cryptic

Post Author: vhensler
CA Forum: General
Hello,I have an issue that only happens to a handful users. When they view a crystal report online via the ActiveX viewer the text displays in a cryptic type language. It doesn't appear to be a specific language that I can tell. It also prints in the same cryptic language as well. I had them uninstall the viewer and reinstall it, which did not work. The one user that has the issue is running Windows XP SP2, and running IE 6, the same as my machine, but mine works. Has anyone else had this type of issue? Any ideas as to what could be causing it?Thanks,Vance

Post Author: vhensler
CA Forum: General
Any recommendations?Thanks,Vance

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- Ludek
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Hi Ludek

Let me clarify a bit about the issue we been have: 
For example we have report-1.rpt and report-2.rpt, both are very similar and in fact report-2 have a little bit more information than report-1. So when I install our application on a webserver in Windows 2003 32 bit system, with Crystal Report XI R2 developer edition + SP4, both reports work perfectly fine and application save the report and show it on the crystal report ActivesX viewer. So I made copy of report-1.rpt and report2.rpt with data and kept it a side.

Now I install our application that is the asp files and COM objects on a 64 bit windows 2003 and turned on the 32 bit mode to enable our COMs to work. I then run our application pointing it to the same database I used with the other OS, and I tried to run report-1.rpt and report-2.rpt, so report-1.rpt has failed with the viewer showing but no pages and only the controls. However, the report-2.rpt worked fine with data showing ok. So I copied the 2 reports I generated from the other OS and pointed my view report asp page to these rpt files, again same result report-1.rpt failed and report-2.rpt worked ok.

So I guess what I am trying to say is we are using the exact same COMs on both OS and to generate on both reports, also pointing to the same database using the same connection string. The result is one report is failing on the 64 bit machine.

Now when I try to export/save the report-1.rpt, the report that come with no pages, I get the error below, this is the same error I get if I try to move to different pages.
 CRAXDRT Error Occured on Server.70 : Permission denied

Please let me know if I can provide more information.

Many thanks

Crystal 11 ActiveX viewer - text displays Cryptic

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