Crystal 2008 printing partial pages

When printing from the Crystal 2008 Report Viewer, some printers do not print the entire pages (approximately 1/8 of each page prints).  When printing directly to the printer, the entire page prints.
I have version 12.0.1100.0 of the Report Viewer.  I've had this problem reported on HP LaserJet 4, 4000, and 2300L printers.  I have not been able to duplicate this problem, but I am running in a development environment and I suspect this makes a difference.
Has anyone else seen this problem or have some ideas for me?

It may be those that don't work are using a different version of the print drivers.
Get them to download the latest and test again. Or tell them to use the exact same ones you are using.
Thank you

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