Crystal Report images not showing up.

Question

Post Author: cfloss
CA Forum: JAVA
I am displaying reports in my web application
using the Viewers SDK. The reports are being displayed with a frame
where the image would be and a small red X in the corner. I have
entries in my web.xml (shown below) that control where the graphic
files are put, and I see the files show up that match the name I see
when I do a view source (shown below), but still no image. The folder
C:\Temp\CrystalReportsImages contains the file crystal63812.png along
with serveral other .png files with a similar naming pattern. Does
anyone have any ideas? web.xml fragment
  <context-param>
    <param-name>crystal_image_uri</param-name>
    <param-value>crystalreportviewers115</param-value>
  </context-param>
  <context-param>
    <param-name>crystal_image_dir</param-name>
    <param-value>C:/Temp/CrystalReportsImages/</param-value>
  </context-param>
  <context-param>
    <param-name>crystal_image_no_delete</param-name>
    <param-value>true</param-value>
  </context-param>
  <context-param>
    <param-name>CrystalEnableLogging</param-name>
    <param-value>true</param-value>
  </context-param>
  <context-param>
    <param-name>CrystalExceptionInfo</param-name>
    <param-value>long</param-value>
  </context-param>
  <context-param>
    <param-name>CrystalExceptionLogFile</param-name>
    <param-value>C:/temp/CrystalReports.log</param-value>
  </context-param>
  <context-param>
    <param-name>CrystalGenerateEPFDebug</param-name>
    <param-value>1</param-value>
  </context-param>
html source fragment
<div class="ad1209040389468-0" nowrap="true" style="top:8px;left:9px;width:53px;height:54px;">
    <img src="crystalreportviewers115/crystalimagehandler.jsp?dynamicimage=crystal63812.png"
border="0" width="53px" height="54px">
</div>

Answer 1

Post Author: Ted Ueda
CA Forum: JAVA
Right-click on the "Red X", copy the complete URL, paste it into the web browser address field where the viewer is displayed, then go.
Do you get an error message?
Is the crystalreportviewers115 folder where it's expected?  Is the crystalimagehander.jsp file where it's expected?  Ensure you've placed the crystalreportviewers115 folder in the expected location.
Do you happen to have crystalreportivewers115 in a different web app?  You can try FileMon:
    http://www.microsoft.com/technet/sysinternals/systeminformation/filemon.mspx
to ensure that the web app process is trying to retrieve the image from the correct location.
Sincerely,
Ted Ueda