Crystal Report Server 2008 error

Good afternoon:
Iu2019m having some issues with the Crystal Report Server 2008.
I have reports scheduled that have parameters, when I want to change the parameters is giving me the following error.
Parameters
An error has ocurred: $Proxy7
Also I have the same problem when i try to change the printer settings.
Printer Settings
An error has ocurred: $Proxy4
I need to fix this a ASAP.
Thanks in Advance.
Nancy Rodriguez

http://service.sap.com/support
You have to use a support User ID and password. Talk to your local SAP representative if you do not have a user ID for the support portal.
Regards,
Stratos

Similar Messages

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Error when I deploy a report on crystal reports server 2008 V1.

Hi ,
I am getting below error when I deploy a report on crystal reports server 2008 V1. I have installed the crystal server on Linux machine.
"A server communication error occurred. All servers with kind rptappserver could be down or disabled by the administrator. "
Please help.
Thanks,

Hi
use the Universe Designer (designer.exe).
Regards,
Stratos

How to get past Crystal Reports Server 2008 Linux install error

Hi,
     During the install of Crystal Reports Server 2008 on Red Hat Linux we select use an existing DB (Oracle) and it prompts for:
Crystal Reports Server 2008 Setup
Enter the information for your new CMS
Oracle TNSNAME :
[SANDBOX                     ] *
User ID :
[crystal_rpt                 ] *
Password :
which then gives me:
Crystal Reports Server 2008 Setup
ERROR
Failure to validate the database credential has a potential to crash the database at a later stage. Enter the correct information.
It doesn't let me get past this and just send me back to the previous screen. I've check and re-checked and the information TNSNAME, User ID, and Password are all correct. Now I can exit out the install and sqlplus to the database just fine with all that same information.
What does this error mean? And how do I get past it?
Thanks,
~Jet

Hi Jet,
I've go the same problem. Have you solved this problem?
Regards,
Aldo

Crystal report server 2008 v1 connect to oracle error in win 64 bit

Dear Experts,
I have install crystal report server 2008 v1 in windows server 2008 64-bit, oracle client 10g 64 bit. When report connect to database, it 's has an error: Fail to load database information.
I tested on crystal report 2k8 v1 by : Open this report file , and preview, It has an error :
" Fail to load database information. Details: the database connector crdb_oracle.dll could not be loaded. The correct version of the database client for this database type might not be installed".
But, on win XP 32 bit, It's OK.
Could you please tell me how to fix it?
Thanks and Best Regards.
Quan, Ly Thanh - Software Engineer, Information Technology Center- Mekong Housing Bank- Viet Nam
Edited by: Ly Thanh Quan on Jun 21, 2010 9:17 AM

Hi,
first you must uninstall the 64 bit version.
But you can install the 32bit version on a 64bit OS.
When you install the 32bit version please make sure to not install into the "Program Files (x86)" Folder - somethimes i had problems with the "(" ")".
Regards
-Seb.
Edited by: Sebastian Wiefett on Jun 22, 2010 9:29 AM

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

Linux - Oracle - Crystal Report Server XI : Error in File Report1: Failed to load database information.

I am using Crystal Reports Server XI on Linux Server with Oracle Server 10g.
I did install Oracle Client on Report Server and config Oracle SID in tnsnames.ora also. It works well with tnsping command. Then, I published a report which was created in Crystal Reports developer on this server.
When I preview the report on Report Server. I got the following error message:
Error in File Report1: Failed to load database information.
Try to fix the problem I ran web Central Management Console -> Objects ->Report1->Process -> Database and set there the following parameters:
Database driver: Oracle
Server: servers_host_name
Database: (tried both ORACLE_SID and tns_name)
User: oracle_user_name
Password: oracle_pw
It still got the same problem.
I will appreciate any help.
Tham.

I was having a similar problem in Crystal Reports Server 2008 v1, and had to install the full client to resolve it, which I didn't like. I poked around some, and was able to get the Instant Client working with a few minor changes. Note that I tried it only with the 32-bit Instant Client even though I was on a 64-bit system because that was what SAP recommended when I talked to them.
The changes I had to do was initialize the Oracle environment variables (the instant client doesn't have a script to do this for you) and to create a soft-link which is included in the full client, but not in the instant client.
To setup the environment variables I created a file called env.sh and put it in /opt/crystal/bobje/setup/oracle/, where /opt/crystal was my install path. This ensured that it got called by the /opt/crystal/bobje/setup/env.sh script which runs as part of the System init scripts to initialize the environment. The following is what I put in my file (again for the 32-bit 11g R2 instant client):
     export ORACLE_SID=summitdb
     export ORACLE_HOME='/usr/lib/oracle/11.2/client'
     export ORACLE_BASE='/usr/lib/oracle/'
     export TNS_ADMIN='/usr/lib/oracle/11.2/client/network/admin'
     export PATH="$:/usr/lib/oracle/11.2/client/bin"
     export LD_LIBRARY_PATH="$$/usr/lib/oracle/11.2/client/lib"
After that, I created the missing soft link using this command:
     ln -s "$/lib/libclntsh.so.11.1" "$/lib/libclntsh.so.10.1"
Once I had done those two things, and restarted the service using the /etc/init.d script, it worked fine.

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Crystal Reports Server 2008 trial install - unable to log into CMC

Hi,
I have been looking for a way to host my existing Crystal XI reports on our in house web application rather than using a thick client application with cview. I was told that the options were Crystal Reports Server 2008 or Visual Studio 2008. I have downloaded trials of both and am currently testing.
After installing Crystal Reports Server 2008, including MySQL DB and Tomcat web server, i am unable to log into any of the applications with the error that:
Error: Server SCOTTPC:6400 not found or server may be down (FWM 01003) null
After seeing this i checked the services on my test machine and found that the Server Intelligence Agent was not started. So i tried starting it and recieved the generic windows message:
Service on local computer started and them stopped. Some services stop automatically if they have no work to do ... etc
After multiple reboots and reinstalls i am still unable to use any aspect of the application as i am unable to log into the CMC as the server is down. Now i am new to Crystal reports and web servers so have a very limited knowledge of whats going on here - i am primarily a DBA. From what i can tell MySQL does not even appear to be installed but i cannot be sure.
Any suggestions?

ok... after research it seems a DSN has not been created.
Also when trying to start the server intelligence service i see the following in the application event viewer:
[Node Name: SCOTTPC]
[User Name: SYSTEM]
Server Intelligence Agent has failed to initialize because the bootstrap file C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\_boe_SCOTTPC.bootstrap is missing information about the CMS cluster. Please restore your bootstrap file from your backup.
i have recreated the bootstrap file but still get the same error.
i have SQL Server 2005 installed on this rig as well - could this be causing the issue? Would it be better for me to integrate this to SQL Server rather than using the MySQL DB that comes with Crystal server 2008?

Failed to load database information. Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
Configuration:
Driver connection: Oracle Server
Server: Windows Server 2003 R2
Any help would be appreciated!

Hi Vilari,
What is the drivers you are using to connect to your database.
Just check with the connection type you are using.
Is the SQL connection with user credentials are working fine.
Just try to connection with SQL 2000 drivers rather than 2005 native client drivers.
Thanks,
Naveen.

Crystal Report Server 2008 - Out of Memory in Event Server

Hi All,
        We run a Crystal report Server 2008 on a Windows 2003 Server Std Edition, with 4 GB of Memory and enough Harddisk space(C: More than 25 GB and D: around 155 GB). The Server is running with MS SQL Server 2005 and CRS 2008 on MySQL and Tomcat. Other than this there is a transactional application running using MS SQL Server 2005 which creates a new database everyday.
       We have Scheduled reports which were working fine for an year, since last month we were getting the "Out of Memory in the event Server" error and the CRS stops to schedule reports, only after restarting the server and SIA it allows us to schedule the jobs in time. But this happens every once in 2 days. Am not sure what is causing this problem. Currently there are no backup jobs running and no OS Scheduled jobs are running and also no error messages in the Application log other than the "Out of Memory in the Event Server".
       Could anyone help to sort out what may cause this?
Thanks
Senthil

Hi
I strongly believe that what you are seeing here is a bug. I would suggest to open a case by SAP support immediately (http://service.sap.com/support)
Regards,
Stratos

Crystal reports server 2008 VI questions

I aplogixze if I am asking many questions in the same thread. If so please let me know. and I'll create seperate threads.
Questions with Crystal reports server 2008 VI
1. In my current VS2005 web application with CR 2008 developer I have done the following :
a. When the user selects a report it prompts for the database that is needs to connect. User could select Test or Live database
b. I could hide the export button for each report
c. Add the same report twice to the same folder under diffrent report descriptions
Could I do the same with Crystal reports server 2008 VI?
2. I have added a report that connects to the SQL server and also I set up the required ODBC for the report on the server. I could run the report without any issue.
When I add the same report to another folder in CMC or add a new report that uses the same connection, and try to run it, I get the following error.
I did set location and verify database in Crystal designer many times and added the report into CMC, but still it gives me the error.
However the first report that I added still works fine. For some reports it shows the parameter screen and when I enter them and click OK it gives the same error. I checked the logon information and they are correct. Reports work fine in Crystal designer.
error message:
"The database logon information for this report is either incomplete or incorrect"

I assume that you have built your reports with the CR Designer 2008 V1. Try to open the affected report in the CR Designer and select Database->VErify database and save it back into the repository. Does it work?
Regards,
Stratos

Crystal Reports Server 2008 - RAS API ReportAppSession.initialize() fail

Hi,
We have a servlet (running on Websphere 6.1 container) trying to connect to Crystal Reports Server 2008 using RAS Java API to open unmanaged reports.
It fails at the very beginning of ReportAppSession.initialize() with error message:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server: HQ-ROSIE03. - Connection refused: connect-- Error code:-2147217387 Error code name:connectServer
HQ-ROSIE03 is the server name hosting CRS 2008. I try to pass in either HQ-ROSIE03 or HQ-ROSIE03:1566 to setReportAppServer(), but no help.
On CRS2008, I checked from Central Management Console that all servers are up and running. I also add "-ipport 1566" to the commandline of ReportApplicationServer from CMC. It does not help either.
Would you please tell me what might cause the problem based on the error code and message? Thank you.
Here is the code.
        try
          ReportAppSession reportAppSession = new ReportAppSession();
          reportAppSession.createService(
          "com.crystaldecisions.sdk.occa.report.application.ReportClientDocument");
          //HQ-ROSIE03 is the server name that hosts Crystal Reports Server 2008.
          //I tried to pass in the port number, i.e "HQ-ROSIE03:1566". But it got the same exception.
          reportAppSession.setReportAppServer("HQ-ROSIE03");
          // This is where the exception is thrown.
          reportAppSession.initialize();
          ReportClientDocument lo_ReportClientDoc = new ReportClientDocument();
          lo_ReportClientDoc.setReportAppServer(reportAppSession.getReportAppServer());
          lo_ReportClientDoc.open(asReportName,OpenReportOptions._openAsReadOnly);
          ReportServerControl control = new ReportServerControl();
          control.setReportSource(lo_ReportClientDoc.getReportSource());
        catch(Exception exc)
            System.out.println( exc);
Edited by: Lijing Lin on Mar 27, 2009 12:39 AM

There is a typo when adding -ipport 1566 to the RAS server command from CMC.
It is now resolved.

Crystal Reports Server 2008 - Jobserver fails!

Hi,
I've just installed Crystal Reports Server 2008 V1. With the server specs listed below:
ESX VMWare Server
OS: Windows Server 2003
RAM: 4GB
DISK: 20GB FREE
I've since started scheduling reports and setting up of the user profiles/access levels.
The scheduling of reports worked fine for the first 2-3 days. After that, it seems as though the job server just dies/stops scheduling. Any other instances that are run manually will be stucked with the status "Pending".
Only after rebooting the Jobserver, will the 'stuck' jobs be processed. This is getting kind of irritating and unacceptable. Anyone has any solutions to this issue that i am facing ?.
Really appreciate any help!
Also, my event log shows a couple of errors and warnings which i will add below:
Event Type:     Error
Event Source:     BusinessObjects_JobServer
Event Category:     Scheduling
Event ID:     45388
Date:          16/12/2009
Time:          2:45:31 PM
User:          N/A
Computer:     XXXCRS01
Description:
Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (procreport, 0, Timeout waiting for Child [5724] to register ([120]seconds).
Event Type:     Warning
Event Source:     BusinessObjects_CMS
Event Category:     General
Event ID:     33017
Date:          16/12/2009
Time:          2:44:58 PM
User:          N/A
Computer:     XXXCRS01
Description:
Unable to contact server XXXCRS01.WebApplicationContainerServer on machine XXXCRS01 to perform status notification. Please check the server's system log for errors.
Edited by: Tan Ivan on Dec 16, 2009 8:28 AM
Edited by: Tan Ivan on Dec 16, 2009 8:30 AM

Hardware resources were NEVER an issue. We have quad core boxes with 2 processors, no other reporting requests just sitting idle and we see this. We now installed SP3 for XI 3.1 and still occasionally seeing it. RAM
We found that if the CMS or the Job server are restarted (we tested this with CR, Webi, Deski) all use the same code to process jobs so it makes sense.
SAP told me to add the -type outproc on ALL job servers. I tried this, I haven't had pending jobs yet on XI 3.1, but doesn't mean it doesn't happen anymore. We only randomly saw this due to our activity on the boxes.
It's one main pressing point for us to move to XI 3.1 Sp3.
By adding this switch we were told it won't re-use any jobserverchild.exe's. It will only create and close new ones used for the request.
We saw our pre-spawned go way down, so it looks like it doesn't pre-spawn any after putting this switch in the command line of the job server.
I still have a case open on this issue. I am waiting for it to appear it's head.
We noticed that it wasn't just Crystal, but all jobs pended. So I suspect what's happening is that something is losing connectivity, yet when I looked at the DB - it was saying active and running just like what we were seeing.
If we restart the CMS OR the job servers, either way they worked after that. I didn't have to do both so that seems like something is losing connectivity to the CMS.
One might say the one point of failure might be the CMS...since all other job servers are having issues. However, all on demand jobs were running fine, even against samples.
So it's a weird issue. I traced as well and no one at SAP could see anything. As soon as I restarted the problem went away so hard to trace unless I let it trace for days.
Edited by: Mike Kostuch on Oct 26, 2010 9:02 PM

Crystal Report Server 2008 error

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