Crystal Report Server 2008 on 64-bit

Hi,
We tried to install Crystal Report Server on a 64-bit machine and it refused to work. the installation did not report any errors. Is Crystal Report Server 2008 supported on a 64-bit machine? We tried to install the same on a 32-bit machine and it worked well.
Please help.

Yes, this is supported:
http://www.sdn.sap.com/irj/boc/articles?rid=/webcontent/uuid/8002bf72-af34-2b10-9dbf-ef49ec11b346 [original link is broken]
If it is not working, I suggest purchasing a single support case, if support deems the issue to be a defect you will be refunded your case.

Similar Messages

Crystal report server 2008 embedded 64 bit

Hi.
I would like to know if there will be or if there is a 64 bit version of Crystal report server 2008 embedded technology.
Thanks

Nope.

Crystal report server 2008 v1 connect to oracle error in win 64 bit

Dear Experts,
I have install crystal report server 2008 v1 in windows server 2008 64-bit, oracle client 10g 64 bit. When report connect to database, it 's has an error: Fail to load database information.
I tested on crystal report 2k8 v1 by : Open this report file , and preview, It has an error :
" Fail to load database information. Details: the database connector crdb_oracle.dll could not be loaded. The correct version of the database client for this database type might not be installed".
But, on win XP 32 bit, It's OK.
Could you please tell me how to fix it?
Thanks and Best Regards.
Quan, Ly Thanh - Software Engineer, Information Technology Center- Mekong Housing Bank- Viet Nam
Edited by: Ly Thanh Quan on Jun 21, 2010 9:17 AM

Hi,
first you must uninstall the 64 bit version.
But you can install the 32bit version on a 64bit OS.
When you install the 32bit version please make sure to not install into the "Program Files (x86)" Folder - somethimes i had problems with the "(" ")".
Regards
-Seb.
Edited by: Sebastian Wiefett on Jun 22, 2010 9:29 AM

Do I need to uninstall Crystal Reports Server 2008?

Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
to an Oracle database. Certain Oracle database clients such as version
10.2.0.2 or 10.1.0.2, may not function properly with any application that
has brackets in its folder path. When installing Crystal Reports Server 2008
V1, select an installation path that does not contain brackets, such as
C:\Program Files x86\ or contact Oracle support for an updated database
client.
We of course have everything installed in the default (x86) folder. My question is, is there a way to move the installation, or do I need to uninstall/re-install? If I need to re-install, is there a way to back-up and reload all of my existing jobs?

Hello,
CR must have the Oracle client installed. Unless you use a Wired Driver, which has the client engine built in, CR requires a client to be installed. It never has worked without the client installed.
Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
And yes you are correct, ODBC is a layer on top of the native client so it will be slower obviously because it has to go through one more layer of dll's to get to the server.
Thanks again
Don

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Crystal Report Server 2008 and Linux

Hi,
Does Crystal Report Server 2008 work on Red Hat Enterprise Linux 5 Server and supports 64-bit platform?
Thanks.

Hello Samer,
Supported Operating Systems
u2022 Red Hat Linux Enterprise Server 4
u2022 Red Hat Linux Advanced Server 4
u2022 SuSE Linux Enterprise Server 9 SP3
u2022 SuSE Linux Enterprise Server 10
Crystal Reports Server 2008 software is supported running on 32-bit versions of Windows running on x86 and x64 CPUs made by AMD and Intel.
Crystal Reports Server 2008 software is supported running on 64-bit versions of Windows running on x64 CPUs made by AMD and Intel.
[Please see supported platforms for Linux|https://websmp106.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000713358&_SCENARIO=01100035870000000202]
Best regards
Falk
Edited by: Falk Liebezeit on Aug 21, 2008 1:01 PM

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
Thank you for your help.
J.

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Report Not Refreshing in Crystal Reports Server 2008

I created a report and posted it on Crystal Reports Server 2008. I have since updated the report's selection expert and I want the new criteria to be updated. When I right click on the report and choose Refresh Options I have chosen to update and refresh the report but when I try to schedule it again it keeps the old select expert statement. I have gone back to the report to ensure the change was taken and it was. In fact if I delete the report and repost it then it does show the correct criteria. Does anyone have any idea's as to why this is happening. Thanks.

A simple solution to avoid the font issue: Draw a box on the report, and put an X in (on top of) the box to check it if value is true.
Or
A formula that is an X if true or F if false. Format the font to be white if not an X, and put a box around it.
Edited by: DebiHerbert on Oct 8, 2010 1:19 PM

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
-Dell

Connecting Crystal reports server 2008 to BI 7.0

Hello,
I have a BI 7.0 server on Unix machine. I am trying to install crystal reports 2008 on windows 2003 server, and further integrate it to SAP BI by installing SAP integration kit. I have done the below.
1) Installed crystal reports server 2008 on windows 2003 server.
2) I can launch the CMS by start programs --> crystal reports server 2008 --> Central Management console.
3) I enter my user id an password and can see the business object portal with all the entries in it,
4) I have also installed SAP BOBJ integration kit (XI3.0) as well. It installs successfully. The only difference in the guide and what I did was, it dint prompt me for the CMS information, but it did when I was installing crystal reports server 2008.
5) Now I am able to connect to CMS, but I donot find the SAP authentication tab, and the server details tab, as per the guide.
I am a basis admin, and experimenting this for the 1st time. I need to set this up for one of the clients. They want to do some BI reporting through crystal reports. I have installed crystal reports server as of now. The client will now try to access it through CMS , by "InfoView". But CMS isnt giving me SAP auth tab, for me to go ahead and configure the SAP related settings.
Any inputs on the same will be highly appreciated.
Thanks,
AK

Hi Ingo,
Thanks for that reply..I am stuck now when I am trying to publish a report. I will summarize, what I have done so faar, just to make it easier to reply.
1) Installed the BO edge series xi 3.1
2) Installed Crystal report 2008
3) Installed the BOBJ/SAP integration kit.
4) Did the configuration steps as per the manual downloaded from SAP site named:"XI3-1_BIP_SAP_INSTALL_EN.pdf"
I created create a report, but I am not able to publish it. I am clicking the option to directly publish it to enterprise.But its failing complaining regarding some BI roles..not sure...My BW publisher service is starting fine.
Only thing is, I have created all the athorizations etc. i can also Log in to CMC with my BW credentials..So I am assuming BOE is atleast talking with SAP. But my my main aim is publishing reports on the server, which isnt happening when I save it with the above option.
Ok..one more thing, i have not performed the steps for the SAP/BOBJ server side trust..I think this might be the reason as well..Wanted your opinion on it.
Appreciate your input as always..
Thanks,
AK

Crystal Reports Server 2008 trial install - unable to log into CMC

Hi,
I have been looking for a way to host my existing Crystal XI reports on our in house web application rather than using a thick client application with cview. I was told that the options were Crystal Reports Server 2008 or Visual Studio 2008. I have downloaded trials of both and am currently testing.
After installing Crystal Reports Server 2008, including MySQL DB and Tomcat web server, i am unable to log into any of the applications with the error that:
Error: Server SCOTTPC:6400 not found or server may be down (FWM 01003) null
After seeing this i checked the services on my test machine and found that the Server Intelligence Agent was not started. So i tried starting it and recieved the generic windows message:
Service on local computer started and them stopped. Some services stop automatically if they have no work to do ... etc
After multiple reboots and reinstalls i am still unable to use any aspect of the application as i am unable to log into the CMC as the server is down. Now i am new to Crystal reports and web servers so have a very limited knowledge of whats going on here - i am primarily a DBA. From what i can tell MySQL does not even appear to be installed but i cannot be sure.
Any suggestions?

ok... after research it seems a DSN has not been created.
Also when trying to start the server intelligence service i see the following in the application event viewer:
[Node Name: SCOTTPC]
[User Name: SYSTEM]
Server Intelligence Agent has failed to initialize because the bootstrap file C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\_boe_SCOTTPC.bootstrap is missing information about the CMS cluster. Please restore your bootstrap file from your backup.
i have recreated the bootstrap file but still get the same error.
i have SQL Server 2005 installed on this rig as well - could this be causing the issue? Would it be better for me to integrate this to SQL Server rather than using the MySQL DB that comes with Crystal server 2008?

TruncateClippedFieldStrings for Crystal Reports Server 2008?

When we were running Crystal Reports XI, we had to add the registry key "TruncateClippedFieldStrings" on our server, because text fields on Crystal Reports were overlapping rather than truncating. Now that we are on Crystal Reports Server 2008, we are having the same problem. Does anyone know if this same fix applies to Crystal Reports Server 2008, and if so, do I also have to change the Crystal Reports Page Server (which I don't see in 2008) and Crystal Reports Report Application Server?
Thanks,
jeff

Hi,
Yes, it is there. Just need to click on the right link. Try this
Support Portal -> Software Downloads -> BusinessObjects Downloads -> Support Packages and Patches-> C -> Crystal Reoprts Server 2008 V1.....
Yes, this is very tedious but I just checked and can confirmed SP3 is there.
Regards,
Ken

Failed to load database information. Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
Configuration:
Driver connection: Oracle Server
Server: Windows Server 2003 R2
Any help would be appreciated!

Hi Vilari,
What is the drivers you are using to connect to your database.
Just check with the connection type you are using.
Is the SQL connection with user credentials are working fine.
Just try to connection with SQL 2000 drivers rather than 2005 native client drivers.
Thanks,
Naveen.

Crystal Report Server 2008 on 64-bit

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