Crystal Report to PDF change fonts, cut text and change lines

Post Author: jzwanziger
CA Forum: Exporting
Hello all, I am using Crystal Reports v10 and I created my report. The report works fine and the export function works fine in some particular servers. We were developing under Windows Server 2003 Service Pack 2 using Visual Studio 2005 Service Pack 1. We created the deployment and in our testing servers works fine (Windows Server 2003 and Windows XP these machines doesn't have any development tool).
When we installed the same deployment (MSI) file in the customer Windows Server 2003, the exporting function to PDF or using it the Crystal Reports viewer doesn't work (Same worng thing that is displayed in the viewer is in the PDF). We had detected labels cut in the middle, some fields changed the font size or alignment and some lines move it up, down or growing. Obviously this looks like a environment problem, but we don't have any idea how to fix it, or what is missed.
We tried to install, Windows Service Pack 2, install Acrobat Reader v8, verified the dll's, try to install the "dbex10win_en.zip" hot fix (we were not able to install it, setup file fail due some registry inconsistencies), Validate that the fonts are the same, and nothing fix the problem.
Could somebody help us, we are a little desperate.
thanks in advace for any idea.

See [this|https://forums.sdn.sap.com/click.jspa?searchID=29094456&messageID=7206473] forum thread for possible clues to a resolution. In a nut shell, as long as the Calibri font is up to date, the other two steps are;
1) Ensure you are using the latest Service Pack as suggested by Jonathan
2) See what USP10.dll is loading (use the [Modules|https://smpdl.sap-ag.de/~sapidp/012002523100006252802008E/modules.zip] utility)
Also, if this is a win app, compile it to an exe and run the exe to see if the issue persists. (when running the app exe, the USP10 loaded should be from the CR bin directory. when running ion the .NET environment, the USP10 will load from win\system or other)
Ludek
Edited by: Ludek Uher on Jul 16, 2009 10:57 AM

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