Crystal Reports 8.5 and blank pdf file

Post Author: JimLW
CA Forum: Older Products
We have an old asp application and we are moving it to Windows 2003 server. The reports are coming up fine in the viewer. However, when we export to pdf, xls, Word, we the file names are being created in the appropriate folder but they are 0 length. Programmatically, I'm trapping for errors and the application is throwing an error right after the report object runs the export method. The error number is 507. Any thoughts.

There is a document for Crystal Reports in Citrix environment written for exporting error, but I think it could be applicable for your situation.
I quote it here:
"... errors occur because Citrix Server and Terminal Server use the User Path Variable rather than the System Path Variable for clients.
Solution:
This solution has been written for Crystal Reports 8.5. The directory path to the Crystal folder may be different in other versions. For example, in Crystal Reports 9, copy files from c:\program files\Common Files\Crystal Decisions\2.0\bin to winnt\crystal.
By default, the Crystal Reports export drivers (DLLs) are installed to the %systemroot%\Crystal directory (generally C:\Winnt\Crystal), which is not included in the User Path Variable. Each user will have a specific User Path Variable making it difficult to update each one.
Steps to Resolve:
Therefore, to resolve these issues, copy files from the Crystal directory to the Citrix Serveru2019s or Terminal Serveru2019s System directory.
1. Copy the files from the following directory:
%systemroot%\Crystal
CAUTION
Do not delete the %systemroot\Crystal directory. Other Business Objects products may require this directory.
2. Paste the files to the System directory. For example, in Terminal Server, the System directory is generally:
Winnt\System32
NOTE
Verify the correct directory location in your environment.
With the DLLs in the System directory, the User Path Variable will be able to locate them. The error messages should be resolved and exporting should be successful."

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