Crystal Reports 9 ActiveXViewer blank report

Post Author: dougbaker
CA Forum: Crystal Reports
I had this same problem with Crystal 11 and opened a case, but it was never resolved because the client who had the problem accepted the workaround and was only going to be using our software package for a short time longer.  I haven't yet found anything relevant in the KB.
I support an ASP (not ASP.NET) web application that uses the Crystal Reports ActiveXViewer which is downloaded from a web site running IIS 6.
The ActiveXViewer download to the IE browser (6 or 7, it doesn't seem to matter) works fine.  But the report is completely blank.  I can resize, refresh, and use the various controls for the viewer, but nothing changes.  If I export the report to a word doc, it works and the data is in the word doc.  So, the workaround for Crystal 11, to export to a word doc and then print that, works for Crystal 9 as well.  My customer installed SP5 on the IIS machine, but that did not make any difference.
I'm just wondering if anybody has run into anything like this.

Post Author: IdoMillet
CA Forum: Crystal Reports
Change the number of colors in the display setup.

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