Crystal reports run through infoview stuck in running state

We have some Crystal reports that are executed via InfoView that contain calls to function modules in SAP R/3. Out of 200-300 exectutions, we will get one or two of them that get stuck in a "running" state and they never complete. When we reschedule the report they complete in a few seconds. Has anyone else experienced this? We're trying to determine if it's a problem on the BOE side or in the gateway in R/3. Again, 99% of the time the reports work, but just an occasional one or two get stuck each day. We are using BOE XI 3.1 SP3.

OK. Sorry, but now I want you to read over what you wrote. Put your self in my shoes and see if you can even start to troubeshoot this. Looking at the following may also help;
[Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement]
Step 2 Asking Your Question; Provide Enough Information
/people/ludek.uher/blog/2008/11/24/what-do-i-need-to-do-to-get-the-fastest-issue-resolution
- Ludek

Similar Messages

Image toolbar appears over Crystal reports chart in Infoview

I am publishing Crystal reports developed across a Universe in my BusinessObjects Enterprise XI Release 2 InfoView. I have done few line charts in the Crystal reports. I am running on Internet Explorer 7 but my clients are running on Internet Exploreer 6.0. When my clients view Crystal reports (in Infoview) on their browser, the charts are identified as images in their infoview by Internet Explorer 6 browser and it keeps showing the Image toolbar ( the small toolbar which popups over the images in IE 6 prompting you to Save this image/Open this image/Save In My Pictures toolbar etc..)
Please try this link http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/phototoolbar.mspx to know what an image toolbar is.
This little feature got included in Intenet Explorer 6 by which any image identified by the web browser will automatically popup this Image toolbar. It won't happen in Internet Explorer 7.0.
If i am developing a website and do not want this image toolbar appearing over my images in my site I can code accordingly. But i am clueless about the Crystal Reports/Business Objects Infoview environment and how to get rid of this toolbar.
The one option i got is to ask my users who use IE 6.0 to go to Tools->Internet Options->Advanced tab->Multimedia ->uncheck the checkbox Enable image toolbar. Unfortunately my users login under citrix environment and their default browser settings will be restored every day morning they login.
Any ideas?

Hi Michael,
Unfortunately BusinessObjects does not control these settings when accessing the InfoView. It sounds like it'll need to be addressed by the system administrator to disable that option in IE through user profiles/applications.
Regards,
Wallie

Crystal report runs one way in designer and another in Infoview

Post Author: jasonp
CA Forum: Crystal Reports
I have a Crystal report with a number formula that runs correctly in the designer, but comes up with incorrect values on the server. The formula is used to determine a range in the select expert, so I end up with completely different data. I'm not using any custom functions, just what Crystal gives you. We recently migrated the Infoview server and I suspect this is what is causing this since it worked before. The formula:
CDbl (Mid ("1" + Mid (CStr (Year (date(dateadd("d",-(day(currentdate)),currentdate)))),3 ,2) + CStr ((date(dateadd("d",-(day(currentdate)),currentdate)) - CDate (Year (date(dateadd("d",-(day(currentdate)),currentdate))),01 ,01))+1),1 ,6))
returns 107273 in the designer (correct), but returns 100273 in Infoview (incorrect).
Any suggestions?

Post Author: SKodidine
CA Forum: Crystal Reports
CSTR is not functioning as you expected because you are not accounting for the decimals and commas. Here is what is happening. Results are step by step and color coded assuming you run this on 10/01/2007.
The first half of the formula is the problem.
Mid ("1" + Mid (cstr (Year (date(dateadd("d",-(day(currentdate)),currentdate)))),3 ,2)
                                                                                09/30/2007
                                                                                09/30/2007
                                                                                2007
                                                                                2,007.00 This is causing the problem.
                                                                                00
The second half of your formula brings in 273, combine that with above gives you 100273.
You could change the MID values from (3,2) to (4,2) but I suggest using the optional arguments, which will give you the following:
Mid ("1" + Mid (cstr (Year (date(dateadd("d",-(day(currentdate)),currentdate))),0,"",""),3 ,2)
                                                                                09/30/2007
                                                                                09/30/2007
                                                                                2007
                                                                                2007
                                                                                07
Combined with the second half of your formula it will give you 107273.
I suggest, for the second CSTR be used with the optional arguments for decimal places, thousands separator and decimal character, for uniformity. The CDBL makes it numeric and puts the commas and decimals.
Your final formula:
CDbl (Mid ("1" + Mid (cstr(Year (date(dateadd("d",-(day(currentdate)),currentdate))),0, "",""),3 ,2) + cstr ((date(dateadd("d",-(day(currentdate)),currentdate)) - CDate (Year (date(dateadd("d",-(day(currentdate)),currentdate))),01 ,01))+1,0, "",""),1 ,6));

Data missing in InfoView report but Crystal Report runs fine on my PC

I have created a Crystal Report (XI) which combines data from 2 datasources. Firstly from a postgres db (connected to by ODBC) and second from an Informix db (connected to by ODBC).
The report runs fine on my PC but when I publish the report into Business Objects XI and run the report in InfoView, the report runs successfully but displays no details rows. The title, page headers, group headers all display but no data detail rows are shown. There is no conditional suppression on the details section of the report.
The ODBC drivers install ed on the Business Objects XI Enterprise server are the same as the ones on my PC.
If the report is adapted to only use just one of the datasources then it displays the data fine in Business Objects. So it is just when the datasources are compbined in one report that the data is not displayed.
Any Ideas?
Keith.

Post your question to the Business Objects Forum

Crystal Reports Running Extremly Slow

Hi All,
I'm new here and have been using Crystal reports XI Release 2 for a little while.
However this has always run slow for me. The problem is not running the report to get results from the server the problem is editing the report. Amending text boxes drilling down etc.
My computer specs are 2.8Ghz P4 and with 1gb of ram.
Is there anyway of me speeding this up as I'm out of ideas
Thanks a lot for your time

Hi James
The performance of a report is related to:
External factors:
1. The amount of time the database server takes to process the SQL query.
( Crystal Reports send the SQL query to the database, the database process it, and returns the data set to Crystal Reports. )
2. Network traffics.
3. Local computer processor speed.
    ( When Crystal Reports receives the data set, it generates a temp file to further filter the data when necessary, as well as to group, sort, process formulas, ... )
4. The number of records returned
    ( If a SQL query returns a large number of records, it will take longer to format and display than if was returning a smaller data set.)
Report design:
1. Where is the Record Selection evaluated?
    Ensure your Record Selection Formula can be translated in SQL, so the data can be filter down on the server, otherwise the filtering will be done in a temp file on the local machine which will be much slower.
    They have many functions that cannot be translated in SQL because they may not have a standard SQL for it.
    For example, control structure like IF THEN ELSE cannot be translated into SQL. It will always be evaluated
    in Crystal Reports. But if you use an IF THEN ELSE on a parameter, it will convert the result of the condition to
    SQL, but as soon as uses database fileds in the conditions it will not be translated in SQL.
2. How many subreports the report contains and in section section they are located.
     Minimise the number of subreports used, or avoid using subreports if possible because
     subreports are reports within a report, and if you have a subreport in a details section, and the report returns 100
     records, the subreport will be evaluated 100 times, so it will query the database 100 times. It is often the biggest
     factor why a report takes a long time to preview.
3. How many records will be returned to the report.
    Large number of records will slow down the preview of the reports. Ensure you only returns the necessary data on the report, by creating a Record Selection Formula, or basing your report off a Stored Procedure, or a Command Object that only returns the desired data set.
4. Do you use the special field "Page N of M", or "TotalPageCount"
    When the special field "Page N of M" or "TotalPageCount" is used on a report, it will have to generate each page
    of the report before it displays the first page, therfore it will take more time to display the first page of the report.
If you want to improve the speed of a report, remove the special field "Page N of M" or "Total Page Count" or formula that uses the function "TotalPageCount". If those aren't use when you view a report it only format the page requested. It won't format the whole report.
5. Link tables on indexed fields whenever possible.
6. Remove unused tables, unused formulas, unused running totals from the report.
7. Suppress unnecessary sections.
8. For summaries, use conditional formulas instead of running totals when possible.
9. Whenever possible, limit records through selection, not suppression.
10. Use SQL expressions to convert fields to be used in record selection instead of using formula functions.
    For example, if you need to concatenate 2 fields together, instead of doing it in a formula, you can create a SQL Expression Field. It will concatenate the fields on the database server, instead of doing in Crystal Reports.
SQL Expression Fields are added to the SELECT clause of the SQL Query send to the database.
11. Using one command as the datasource can be faster if you returns only the desired data set. It can be faster if the SQL query written only return the desired data.
12. Perform grouping on server
    This is only relevant if you only need to return the summary to your report but not the details. It will be faster as less data will be returned to the reports.
Regards
Girish Bhosale

Open a Crystal Report, run and export

I am looking for help with respect to running a .rpt report developed in crystal report 2008 from a jsp or java. I need to set the parameters and export the report to PDF. I am looked at many different examples and still I am getting various kinds of error. Please can any one help me out on this.
Thanks a lot.

I am getting the below error message when I am trying to open a crystal report from the repository which is using a universe.
java.lang.NoSuchMethodError: com.crystaldecisions.proxy.remoteagent.ICommunicationAdapter.setProductLocale(Ljava/util/Locale;)V
     com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
     com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.a(Unknown Source)
     com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)
     com.crystaldecisions.sdk.occa.managedreports.ras.internal.RASReportAppFactory.openDocument(Unknown Source)
     org.apache.jsp.test3_jsp._jspService(test3_jsp.java:93)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:321)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:257)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
I am using the below code
     // Get the Report Application Factory service from Crystal Enterprise
     IReportAppFactory rptAppFactory = (IReportAppFactory)boEnterpriseSession.getService("", "RASReportService");
     // Get the InfoStore service from Crystal Enterprise
     IInfoStore boInfoStore = (IInfoStore)boEnterpriseSession.getService("", "InfoStore");
     // Retrieve the report by name from Crystal Enterprise
     IInfoObjects boInfoObjects = boInfoStore.query("Select SI_ID From CI_INFOOBJECTS Where SI_NAME = '" + reportName + "'");
     // Open the report into a Report Document object
     ReportClientDocument rcd = rptAppFactory.openDocument((IInfoObject)boInfoObjects.get(0), 0, Locale.ENGLISH);
Can I please get some help in how to resolve this issue.
Thank you very much.

Need help Crystal Reports running in BO 4.1 while using Universe as database connection.

Sorry, I may not know how to describe this in the correct technical manner, but I'll explain in as simple terms as I can.
I open up Crystal Reports 2013 click new document
and it begins to ask for Database Expert.
I select Universes and log in to my Business Objects Enterprise Explorer.   I then select the Universe that I want to write my report with,
then i save the rpt on my local machine.
then I log into my Business Objects 4.1 CMC or BI and upload this rpt file so that I can begin to schedule the report for example...
but the problem i have is whenever I try to run the report,
it asks for a prompt for my database connection...
it displays the Universe name, but User Name Password, I am not sure what to write,
do I write My login for Business Objects? do I write the user name password of the database that Universe uses?
in CMC I see a database configuration, I tried many combinations and still have been receiving the following error message
The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. []
---- Error code:0 [CRWEB00000119]
From all I read the point of using the Universe in Crystal reports is to be automatic in such a way that it doesnt need the database conneciton, because its technically using the Universe as the database connection....
so what am I doing wrong here?    maybe its my database configuration,    I keep reading that it doesnt need anything...   that you upload the Crystal Reports and it would just work...
any help with this issue would be greatly appreciated..
thanks
-Daniel

Hi Daniel,
What is the reporting DB used?
The trick with your configuration is the following:
- Universe Designer: 32bits application that may work fine on your desktop
- Crystal 2013: 32bits application as well
- When you export to the repository, Web Intelligence (64bits) has to process the Universe to extract the query.
Your server should have the drivers required for Crystal + Universe: 32bit and 64bit versions.
See more details on this KBA:
https://service.sap.com/sap/support/notes/1821625
Regards,
Julian

Crystal report running total balance

Hi guys, please help me.
im creating a report using crystal report that display running balance from subreport.
i do have subreport and add it to main report but i need it real time changing.
for example
TRANSACTION TYPE                    QTY_IN               QTY_OUT          RUNNING BALANCE
RECEIVED                                        1                         0                         1
RECEIVED                                        2                         0                         3
SHIP OUT                                         0                          1                         2
SHIP OUT                                         0                          1                         1
RECEIVED                                        1                         0                          2
diagram shows the needed output of the report. please help. thanks

hi sir abhilash, i know you know how to fix this, maybe i need to provide some more information about the report: here what i did:
created formula @QTY_IN where code is:
                              if {ITRN.TRANTYPE} = 'DP' then
                                  {ITRN.QTY}
                              else
                              if{ITRN.TRANTYPE}='AJ' then
                             (if {ITRN.QTY} >=0 then {ITRN.QTY}) else
                              0
create formula @QTY_OUT
                              if{ITRN.TRANTYPE}='AJ' then
                             (if {ITRN.QTY} >=0 then 0 else
                           {ITRN.QTY}) else
                              if{ITRN.TRANTYPE}='WD' then
                        {ITRN.QTY}
                         else 0
create running total fields for @QTY_IN And @QTY_OUT
                         total_qty_in and total_qty_out
                         sum the fields and resets every change of group.
create a formula(running) based on your suggetion
create running_total_reset code is
                              WhilePrintingRecords;
                              numbervar rt := 0;
paste it to group header.
the output is
                                  in               out             running
shipment              0                -4               146116
shipment             0                 -1               146117
shipment               0               -4               146116
but it should be
                                  in               out                            running
shipment              0                -4    (-146118)           146114
shipment             0                 -1    (-146114)           146113
shipment               0               -4     (-146113)          146109
so on so forth.
we can do this sir. thanks ^__^.
really appreciate your help.

Crystal Report Running Slowly

Hi Guys,
I am facing a problem while running crystal reports in SAP B1 8.8.
When i run any crystal report within SAP it is taking so much time to display the output (say nearly a Minute). But if a run the PLD means then i am getting the output with in seconds.So if any of u guys faced this probelm means pl tell me any solution ???
Regards,
P.V

Hi Vamsi
The slowness of your report might be because when you design the report and if you tried to print it then the path of your local printer will get saved within your report file. When you add this report to a distant database and try to load the report , the report will try to find this local printer path saved in it. This I think makes the report to load very slowly.
So what You should do is that while designing your report you got to your page setup and check the "No Printer" option on the top.
Vivek
Edited by: viveksr on Sep 2, 2011 7:08 AM

Crystal report running total explodes after adding a low-level characterist

I've profit center hierarchy, suppressed to show only level 5 of the hierarchy in crystal report and the report has Group1:Division, Group2:Company Code and Group3:Profit Center hierarchy and I have summary at each group level.
and now when I click on a profit center, I want to drill-down to show all customers for that profit center, sales document and few other characteristics.... that I want to add to the details.
After adding these characteristics to the details, the Summary at group division is not right for the AR Balance and I've other key figures and Iam sure they are also not correct. Any help with fixing this issue will be appreciated. Thanks.

I've profit center hierarchy, suppressed to show only level 5 of the hierarchy in crystal report and the report has Group1:Division, Group2:Company Code and Group3:Profit Center hierarchy and I have summary at each group level.
and now when I click on a profit center, I want to drill-down to show all customers for that profit center, sales document and few other characteristics.... that I want to add to the details.
After adding these characteristics to the details, the Summary at group division is not right for the AR Balance and I've other key figures and Iam sure they are also not correct. Any help with fixing this issue will be appreciated. Thanks.

How to connect to a Unix from Crystal Reports running on windows?

Any idea on how to connect from windows Crystal Reports X1 client to a Unix box
file directoriesu2026 
 
Any suggestions would be much appreciatedu2026 

Edited by: DarkNight on Nov 13, 2009 10:42 AM

Hi Darknight,
What is it you want to find once you are connected? Since you posted this in the Database Connectivity forum I assume you want to connect to some DB or flat file on that server? If it's a DB then use the client to connect from windows. If it's a flat file then you should be able to use whatever connection utility you use to see the file system from windows. I don't know Unix so not sure but need more details.
Thank you
Don

Crystal Report 2008 SP2 & InfoView: Custom XML Export doesnt work

Hi,
I have created a Crystal Report .rpt and want to use the custom xml export function to output a custom xml file. For that, I created a custom transformation file (xsl) and imported it into the .rpt . On the client machine, if I open the .rpt with Crystal Reports 2008 SP2, and select to export it using the custom xml output, all runs fine. (under SP1, only half the file was created...)
If I upload the .rpt file to Infoview (server-side: BO Enterprise 3.1, SP2 as well) and schedule it, I can select xml, and then my custom xml as output format, but I am getting the error message u201EUngültige Exportoptionen" (="invalid export options"), in the instance history. No output file is created. I use file system as destination. Other output formats like .pdf and .rpt work fine and files are created.
Ideas:
-Are there any more settings needed on the server (e.g.CMC - Crystal Server Jobs, other Processes, ...) so I can schedule the report and successfully create the custom xml format file as output?
-Do I need to upgrade to a specific SP or FP on server-side so everything runs smooth?
Thanks for your help!

Hi Florian,
I'm having the same problem, have you by any chance found a solution?
Gajus.

Nonsensical top level PDF bookmark in Crystal report exported from InfoView

Thank you for any help or suggestions!
I am using Crystal Reports 2008, the CMC repository, and InfoView. I am producing PDF reports, many with bookmarks based on the group tree.
I have found that when I run my report off my workstation, all is fine, but when I run the same report out of InfoView, the top level bookmark is a string of nonsensical numbers and characters.
Is there a way for me to ensure that this top level bookmark is something readable, perhaps the name of the report?
Thank you for your help!

Hi,
I ran into this problem just recently myself. The report would export just fine out of the designer but when I would try to export it from CMC it would give me a root bookmark named along the lines of "~crw{33FB2DCD-838A-(more gibberish)....}.rpt"
I eventually figured out how to solve it. I am using Crystal XI R2, not 2008, but I suspect you may be able to resolve the issue using the same steps. I believe that the gibberish name that you are seeing is the actual technical name of the report as it is stored on the Enterprise server. In order to get it to display a nice formatted name of your choosing, open up your report in the report designer. Now go to the File menu and select Summary Info. In the Title section, provide the name of the report that you would like to see at the root of the bookmark. You are esentially setting up an alias for it. Now when you export, you should see the new name that you typed in as the main part of the bookmark.
Hope this works for you!
Edited by: Wjrudo on Nov 30, 2009 8:55 PM

Crystal Reports Server XI , Infoview and Internet Explorer 7

Hi,
We have just upgraded to IE 7 and we are facing some problems in the Crystal Reports Viewer that is launched from Infoview when users run reports off of Crystal Reports Server XI.
- there is no horizontal scroll bar
- the print button on the CR Viewer does not work
- there is no busy/hourglass symbol to indicate the report is running
etc.
Has anyone experienced problems like this?
Any solutions or Service Packs or updates we can use?
thanks
-Jai

Hello Jai,
as you refer to Infoview I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Crystal Reports Server XI Infoview Error Messages

Just upgraded to Crystal Reports Server XI Release 2. I can create reports and save them using the enterprise method. The reports run fine in Crystal reports but when I try to view a report using Infoview I get the following messages:
Unable to retrieve object.
Library not registered.
If I change viewers the first line will be different but the second line will be the same.
All the servers are running and permissions look good. I've searched the web and this forum and could not find an answer.
Thanks,
mx_forever

Jock,
That is understandable as I just saw a typo in the dll name. I think more importanly we should check on a few other items.
1. I am presuming the Infoview/CMC applications are running in IIS. Is that true? Do you jave the java version installed as well? If so, attempt to open the report(s) there.
2. Is IIS is involved, Is there a valid virtual directory for crystalreportviewers115?
I have never seen anything with "Line 6" before. It may be a reference to the web.config file that specifies the viewers etc.
Tony

Crystal reports run through infoview stuck in running state

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