Crystal Reports VS 2008 "The request could not be submitted for background processing"

Hi,
I am going to try to explain this issue the best I can. Please let me know if you need any other information or have any ideas as I have exhausted my resources. We have an ASP.NET application that has highly formatted crystal reports in them that the users can export as PDFs. All reports export without a problem when the application is run off of our desktops. The reports use a sql server authenticated user, executing stored procedures, and each subreport is linked by the main parameter. We are using Visual Studio 2008 version 3.5 SP1 with Crystal Reports Basic for Visual Studio 2008 on Windows 7 Enterprise SP1. We have designed the reports in Crystal Reports XI Release 2 (11.5.12.1838) and imported them into the ASP.NET application. When trying to export the reports as PDFs from the development or production servers, we get the error message below for some, not all, reports:
System.Runtime.InteropServices.COMException (0x800002AD): Error in File C:\Windows\TEMP\KeyAccountProfile {9FA5C095-77A2-425D-AC6B-8BB66B435336}.rpt: The request could not be submitted for background processing. at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext) at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
We have cleared the temp directory on the servers before exporting and are still receiving the error. We have installed Crystal Reports Basic Runtime for Visual Studio (10.5.2.0) on both servers. I have identified the underlying issue to one stored procedure/subreport that is causing the report to fail. The weird thing is, when we change the connection to point to development, the stored procedure/subreport runs fine for the report that generates an error when run from production, and the data is the exact same. I have tried rebuilding the subreport but the error still appears even though it runs fine for other reports.
I have been through the document below, and othe similar issues in the forums, but still have not found a resolution. I was trying to use the "modules" application put since this is an ASP.NET application I am unsure of which executable I should be looking at.
http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33?QuickLink=index&overridelayout=true&36837934524320
Thanks in advance for your assistance,
Brad Hood
06-26-14
OK.. I did some more investigating on this today. I have found out when I move the sub report that generates the error under another sub report, the sub report in question runs without issue. But when I try and move the sub report that produces the error above any other sub report, the error still generates. Can this get any weirder.... FYI.. there is a total of ten sub reports on this report.

Hi Brad
I'm not sure that Modules would show us anything in this case, so let's try a few other things:
1) Make sure you are using SP 1 for Crystal Reports Basic Runtime for Visual Studio:
Crystal Reports for VS 2005 and VS 2008 Updates & Runtime Downloads
2) Seeing as this works on dev, this may be some db inconsistency so enabling the report option "Verify on 1st Print" will be a good idea.
3) Double check the database client and make sure the same client is used on dev and deployed systems. Actually I take back my Modules negative as this is where it may prove useful. Once you have the Modules logs, look at who is loading the crpe32.dll, then look at that process and see the client dlls.
4) Check the printer driver; see if there are any updates. Try a different printer driver.
Ten subreports is not too bad, though not that good either as you are loading the report engine with at minimum 11 simultaneous reports (each subreport is considered to be a report). If a subreport is in a details section and the details section returns a 100 records, you are running 100 + 1 reports. This may lead to memory issues, which may lead to the error.
If I was a betting man, I'd put most of my money on the printer driver (based on your last addition to your post). What ever money I had left would go to some database issue (be it actual data or client related).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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The request could not be submitted for background processing.

Post Author: Chriss
CA Forum: Administration
It's an BOE XI SR2, on Win2k3 server, with a print cluster with two print spools, handling 3000+ printers. I discovered this error to be intermittent and only on one of the spools. It turned out that the only common factor was an HP4250 print driver. I backed all the 4250s down to 4200 drivers and the intermitent error ("Error in File. The request could not be submitted for background processing.") went from about 100 a day to zero. The other spool had a different version of the HP4250 driver and would on rare occassion cause this error, "Error in File ... Page header or footer longer than a page." but never the background processing error.
For reference, when I got this error in XI R1, this was the solution for 'the error with one name and many causes':The error "The request could not be submitted for background processing" can be related to a corrupt or wrong versioned crpe32.dll in the Crystal bin folder. Renaming to crpe32.dll_bak and using the repair command in the the "Add/Remove Programs" tool in the "Control Panel" will reinstall the correct dll. Then restart the Crystal services.

Post Author: krishna.moorthi
CA Forum: Administration
For Crystal reports :
Error : "The request could not be submitted for background processing"
I think,this was not related to a corrupt or wrong versioned crpe32.dll.
but the below mentioned is one of the reason for getting this error.
I got the error when the main report(crystalreports10) having more than 2 subreports not assigned proper tables for the subreports.
Example: (this code raise the abone mentioned error.)
rpt.SetDataSource(Exdataset);
rpt.Subreports["subreportname1"].SetDataSource(Exdataset); // Exdatatset.Tables[1]
rpt.Subreports["subreportname2"].SetDataSource(Exdataset);// Exdatatset.Tables[2]

Error: The request could not be submitted for background processing

I'm getting an intermittent error in our custom reporting application using Crystal Reports Server XI R2 w/ SP1:
Error in File C:\WINDOWS\TEMP\{F6D30537-956A-458C-96D0-84ECB520D688}.rpt: The request could not be submitted for background processing.
I'm using the Report Application Server XI Release 2 .NET SDK. This is the code that produces the exception (The export type is pdf):
ByteArray ba = this.reportClientDocument.PrintOutputController.Export(ConvertExportReportTypeToCrystalReportExportType(),0);
The error is also logged by Business Objects in the crystalras log file:
ErrorLog 2007 12 3 12:24:56.531 6624 4872 (\servers\ras\dtsagent\reporthandler.cpp:11592): CReportHandler::buildReportViewerError: CSResultException thrown. ErrorSrc:"CRPE" FileName:"\servers\ras\dtsagent\reporthandler.cpp" LineNum:11588 ErrorCode:685 ErrorMsg:" Error in File C:\WINDOWS\TEMP\{F6D30537-956A-458C-96D0-84ECB520D688}.rpt:
The request could not be submitted for background processing." DetailedErrorMsg:""
This has been happening regularly about once a week, at which point the RAS fails and no more reports can be run until the CMS and RAS servers have been restarted.
Has anyone else had this problem, or have any ideas?
Thanks

It was not a bug (not in all cases anyhow), but it is one of those error message that might as well say; something went wrong. I wrote an article on the most likely cases for the error and the article can be downloaded from here;
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33
See if the above article will help you out. Please note that having the latest SP / FP is step one. The downloads page is here;
http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

"Error in File : c:\DOCUME~1\ASPNET\LOCALS~1\Temp\temp_e9999.rpt; The request could not be submitted for background p

I have a legacy reporting system written in VB.net (2003). (SQL Server backend) (I have .Net 2005 on my PC). The reporting system opens and generates the Crystal Reports. In the past, the .rpt files could simply be updated and the users would see the new report. None of the original developers are at this company anymore.
Here is what is going on... I modified a report - saved it as a .rpt in CR XI. When we placed it in the proper directory - a vague error message is generated stating: "Error in File : c:\DOCUME1\ASPNET\LOCALS1\Temp\temp_e999999999999999.rpt; The request could not be submitted for background processing." (where 99999 = bunch of characters generated for storing the file.).
One strange thing is that this reporting system is running as a webservice on a webserver. So, why is it trying to store anything on the C drive?? In addition, when I search for the file - it does not exist.
So.... I decided to try the least offensive thing - open a report that HAD been working - save it in a previous version (CR 10) and move that rpt into the proper 'production' folder. Same error message/different temp file name.
I tried deleting crqe.dll from C:\WINDOWS\system32. I thought that might be a problem - but I still get the same error.
I just don't know what to try next. Any advice would really be appreciated.

The file that you are talking about is a temporary file that is generated while populating the report at clients side. This Temp file is used by Crystal to temporarily store data in it until the full report is ready to be displayed.
I am little confused as I am not sure if you are using VS2005 or VS2003 as VS2005 is not compatible with CR10. Is there any change made in the app or in server ?
AG.

Error in File....request could not be submitted for background processing

Hi
We get this error when generating a pdf using crystal reports in .NET. This error doesnot occur when we run the report individually. It occurs when we have multiple users accessing the report simultaneously...
e.g of the error that gets logged...
Error in File C:\WINNT\TEMP\TransactionPDF_rpt {6F6E2A6B-9498-470D-BA4A-8F16E333C232}.rpt:
The request could not be submitted for background processing. at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
We have checked the report formats, access to folders, etc. looks fine...
Any help appreciated.

See if [this|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33] article will help:
Ludek

Request could not be submitted for background processing

Using Crystal Reports XI R2
 Using Visual Studio .NET 2005
 
 Here's the scenario. The client goes to run a report and specifies the filters they want for the report. We load a pre-built rpt with no saved data and pass the filters in to the report via the parameters. We then generate and export the report to another rpt file with saved data using the PULL method from the report itself. When the viewer wants to view the report the file (with saved data) is copied locally to the web server and the CrystalReportViewer control is pointed at the rpt with the saved data in it. In almost every case the reports come up fine and display in the viewer no problem. The error above (Request could not be submitted for background processing) tends to show itself in the CrystalReportViewer control whenever the report has large amounts of data (like 8 megs worth). I've tried everything I can find on this issue including the steps listed in the white paper for this issue.
 
 So just to be clear on the steps taken:
 1)If I take the saved rpt and open it in Crystal Reports itself then it works fine.
 2)If I point to the rpt with the CrystalReportViewer control in my development environment it works fine.
 3)I've run Process Monitor and there were a couple of access denied messages to one of the HKLM registry keys but I modified the permissions so those went away but the problem still remained
 4)As far as I can tell the report has no design issues. Nothing runs over any edges, no overlapping of any kind, the Font itself exists on the machine in question.
 5)Its not a dataset problem since the report is using the PULL method to generate itself plus the rpt with saved data is correctly generated its just showing the above error when trying to view it in the control.
 6)The client is using a WIndows 2003 server, with 4 Quad Core processors and 8 gigs of RAM and 100 gigs of hard drive space remaining (so hardware is not an issue)
 7)In code the ReportDocument object is inside a using statement (C# .NET) and only exist for the brief period needed to create the rpt with saved data. So they are getting closed and disposed of correctly. Also as pointed out above the rpt with saved data is already being generated correctly its just not displaying in the control.
 
 So to recap on a web server used by multiple people whenever a user tries to view a saved rpt file that has a large amount of data using the CrystalReportViewer control the error above tends to get generated even though the vast majority of the reports do display. I'm at a loss for what else to try to make the report display correctly in the control. Any thoughts would be helpful.

Make sure you are using SP6:
https://smpdl.sap-ag.de/~sapidp/012002523100015859952009E/crxir2win_sp6.exe
Runtime
msm:
https://smpdl.sap-ag.de/~sapidp/012002523100000634042010E/crxir2sp6_net_mm.zip
msi:
https://smpdl.sap-ag.de/~sapidp/012002523100000633302010E/crxir2sp6_net_si.zip
Other than that, I'd consider installing the CR designer - as a test, on the user machine and see if the designer can open the report.
Ludek

Error in File *.rpt The request could not be submitted for background...

I am getting an error while trying to create an excel file. Excel format was created using crystal ver 10. the report file (*.rpt) was saved on the Windows 2003 Web Server. To export the data to Excel we use a .Net application that receives the data from a Java application that's on a Linux server... This process works fine on our test server, but is not working on production. Both servers have the same applications installed on them, the only difference is that our production server is a vitual server.

See if this article will be of help:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33
If not, provide more information, such as:
1) Version of .NET
2) Exact version of CR
3) What CR Service packs have been applied
4) Way more info on how this is being done:
" .Net application that receives the data from a Java application that's on a Linux server..."
Ludek

Error in File UNKNOWN.RPT: The request could not be submitted for backgroun

I receive: Error in File UNKNOWN.RPT: The request could not be submitted for background processing.
The error is on a windows Server 2008 SP2 production server. The report generates fine if I run it from within Visual studio 2008 on the server but not through IIS. The Crystal Reports is the version that came with vs2008 (10.5).
Initially I was getting unauthorized access errors so I granted full access to everyone for the bin and managed crystal report folders under program files. This fixed the unauthorized access problem but now I get the background processing error. I also tried to inpersonate an admin account with the same result. I tried to copy the crystal reports dll's to the bin folder for the project but that did not help either. I am running out of ideas. I did notice that a 16kb rpt file is generated in the Windows/temp folder every time I try to run the report.
the crashing page is here Link:[http://futuretechgroup.com/cgi-bin/crystaltest.aspx]
Here is the event log:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/24/2010 12:24:56 PM
Event time (UTC): 5/24/2010 7:24:56 PM
Event ID: 87ee3d9297fb409ea7b440b059a0f07d
Event sequence: 4
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/5172/ROOT-1-129192026961318172
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\inetpub\vhosts\futuretechgroup.com\httpdocs\
    Machine name: FTG2009
Process information:
    Process ID: 3644
    Process name: w3wp.exe
    Account name: FTG2009\IWPD_1(yanoshftg)
Exception information:
    Exception type: CrystalReportsException
    Exception message: Load report failed.
Request information:
    Request URL: http://futuretechgroup.com/cgi-bin/crystaltest.aspx
    Request path: /cgi-bin/crystaltest.aspx
    User host address: 70.173.237.72
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: FTG2009\IWPD_1(yanoshftg)
Thread information:
    Thread ID: 5
    Thread account name: FTG2009\IWPD_1(yanoshftg)
    Is impersonating: False
    Stack trace:    at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob)
   at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
   at cgi_bin_CrystalTest.CreateReport() in C:\inetpub\vhosts\futuretechgroup.com\httpdocs\cgi-bin\CrystalTest.aspx.vb:line 15
   at cgi_bin_CrystalTest.Page_Load(Object sender, EventArgs e) in C:\inetpub\vhosts\futuretechgroup.com\httpdocs\cgi-bin\CrystalTest.aspx.vb:line 9
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

1. The OS is 32bit
2. Yes. The C drive is the primary drive
3. For the sake of simplicity and to troubleshoot the sample code has no datasource just 'Hello' in the report header. The Actual work order report that I need has ADO as datasource and it builds a PDF report without any problems when I run the page from VS2008 (development server) so I think the dll's are where thay are supposed to be. The c:\windows\assembly folder has about 25 CrystalDecisions files (10.5.37).
Do I still need to create a deployment package even though I have everything else working?
Below is the code I am using to create the report
    Sub CreateReport()
        Dim myReport As New ReportDocument
        'Try
        myReport.Load(Server.MapPath("CrystalReport.rpt"))
        'Catch ex As Exception
        'MsgBox(ex.InnerException.ToString)
        'End Try
        Dim g As Guid = Guid.NewGuid
        Dim woPath As String = "../FileTemp/" & g.ToString & ".pdf"
        'Try
        Dim CrExportOptions As ExportOptions
        Dim CrDiskFileDestinationOptions As New _
        DiskFileDestinationOptions()
        Dim CrFormatTypeOptions As New PdfRtfWordFormatOptions()
        CrDiskFileDestinationOptions.DiskFileName = _
                                    Server.MapPath(woPath)
        CrExportOptions = myReport.ExportOptions
        With CrExportOptions
            .ExportDestinationType = ExportDestinationType.DiskFile
            .ExportFormatType = ExportFormatType.PortableDocFormat
            .DestinationOptions = CrDiskFileDestinationOptions
            .FormatOptions = CrFormatTypeOptions
        End With
        myReport.Export()
        'Catch ex As Exception
        'MsgBox(ex.ToString)
        'End Try
        Response.Redirect(woPath)
    End Sub

The requtest could not be submitted for backgroung processing.

Our Web applciation is using ASP.Net Framework 2.0 and Crysal Report Assembly version is 10.2.3600.0
After fetching one particular report we are getting below error
"Error in file c:\windows\temp\FileName{1B044BEA-1C14-44DF-92DC-107455F949FD}.RPT
The requtest could not be submitted for backgroung processing."
There is no problem while fetching data from backend procedure. It runs without error.
Is there any hot fix for the same?

We too are facing same challange with CrystalReports Version=10.2.3600.0
Can some body post resolution.
Thanks in advance.
-Murali

Crystal Report Error "The requtest could not be submitted for backgroung p"

Our Web applciation is using ASP.Net Framework 2.0 and Crysal Report Assembly version is 10.2.3600.0
After fetching one particular report we are getting below error
"Error in file c:\windows\temp\FileName{1B044BEA-1C14-44DF-92DC-107455F949FD}.RPT
The requtest could not be submitted for backgroung processing."
There is no problem while fetching data from backend procedure. It runs without error.
Is there any hot fix for the same?

We too are facing same challange with CrystalReports Version=10.2.3600.0
Can some body post resolution.
Thanks in advance.
-Murali

Memory full & request could not be submitted to process for Reports

Hi.
I am encountering crystal report error. I have a database that store around 19k records some with and without pictures.
I am a newbie and I customized my own report. When trying to generate report for the whole database, the pictures does not appear. However, when I try to generate report with lesser records, the pictures do appear. It seems to be the picture size that may affect this. But I cannot imagine myself going to each and every record to resize the image file. May I know if it is possible to resize all the image file size at one go using SQL?
FYI, I'm using Crystal Report XI R2 ver 11.5.12.1838 and 64 bit windows 7.
Also, I opened the report through another software which is in 32 bit mode.
On top of that, I have difficulty saving the report or printing the report to PDF. Whenever I print to PDF, it print several pages and then it keeps saying memory full or this request could not be submitted for processing. As it is urgent for me to come up with this report, what I've been doing is to print the report in many PDF files and then combine all into one PDF which is super time-consuming. Please help. Thank You.
PY

Hi Teo
This appears to be a report design issue in CR XI R2 (e.g.; it does not work there - worry about runtime later...). Now there are a few things to consider;
1) CR XI R2 is out of support so you can not create a support incident. In order for you to be able to do that, you'd have to upgrade to CR 2013. Eval of 2013 is here:
SME Free Trials | SME Software | SAP
Phone incidents can be created here:
Crystal Single Case Technical Support - SAP Business Objects US Online Store | SAP Online Store
2) CR is not a good archiving or graphics utility. E.g.; I am not sure how many pictures / records you are retrieving when the report fails, but see the following:
KBA: 1964141 - Supported image format in Crystal Reports
Error resizing images in CR2008 "background processing"
3) It's never a good idea to create a report in version Y of CR and then try to run that report in a .NET app that is using runtime of version Y - z (at minimum be on the same version both in the app and the designer.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal Report Runtime Error 9.0.Could not open the report

Hi,
Getting the Crystal Report Runtime Error 9.0.Could not open the report while Run on Launch Application. Actually in Launch Application, created a link for exe which is having crystal reports. We can open the Crystal Reports from the exe outside B1.
Note: SAP 2007, Crystal Report 2008 is using.Normally can open crystal report.
Any help to fix the error is appreciated.
Thanks & Regards,
Parvatha Solai.N

Hi,
Please post screen shot of error message here.
Thanks & Regards,
Nagarajan

Failed to read data from report file Reason: The table could not be found.

BO Enterprise XI R2, cannot publish crystal reports using the publishing wizard.
Failed to read data from report file Reason: The table could not be found.
Any ideas to get around this would really help out.
Regards

Connection used Views, ODBC System DSN is setup properly.
Approach for import from business view manager and import wizard. both methods failed to import the Business View and underlying reports.
I figure I may have imported the Business View wrong? From Business View Manager I exported from my dev server then imported to prod server.
Apparently I learned exporting my business view also includes the Data Connections that the Business Views are dependent upon.
So which ever folder you specify it copies it there. Originally the all Data Connections Resides on the root folder. To return it to the original location. I deleted what I had exported. Exported this time to the root folder, then only deleted the business views, foundation, elements. Then exported again to the folder where I intended then only deleted the Data Connection.
Makes any sense? So I then had to re point the business views and all the dependent objects to the data connection that resides in the root folder.
I tested the connection, it works fine. I properly updated my crystal reports to the business view in production. Did a sample extract it works as expected.
However when i try to publish, either from Crystal or Publish wizard i get the same error?
As a work around i am thinking, after updating the business view in the crystal reports, shall i re map the fields?? or reexport the business views again?
Any help will be surely appreciated.

The request could not be understood by server due to malformed syntax

I am getting below when I click a Button in my Page. The button will resubmit the the page so data can be refreshed. how do I troubleshoot this? The button does not have any process defined.
400 Bad Request.
The request could not be understood by server due to malformed syntax

I know why this is happening but not sure how to resolve this. I added another field to my classic report like below. when first time loading this is fine but any subsequent submits or processing give the error. when i Hide below field in report then it works fine.
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Error - The request could not be performed due to an error from the I/O device

Hello,
I have a Hyper-V server with a few virtual machines.
The host runs Windows Server 2012 R2 with Hyper-V.
VMs are Windows Server 2012R2 Generation 2 and Windows Server 2003 Generation 1.
All VMs running on VHDX on local host disks, no raid, no storage. Most VMs run on dedicated disks.
I am having the following error when I demand large amount of I/O on VMs:. "The request could not be performed due to an error from the I/O device"
This error happens when I run robocopy which requires large amount of writing, or on a SQL 2014 VM which also requires many reads and writes.
Whenever this error occurs, the replicas of the VMs require resynchronization and the MSSQL service stops.
Analyzing the events of the Host, I find the following warning multiple times: "The IO operation at logical block address 0x31fd01 for Disc 4 (PDO name: \ Device \ 0000005d) was retried." Disc 4 is where SQL runs.
Is there any special configuration that must be done to avoid these errors?
Thank you!
Rafael

Hi Eng.Rafael Grecco,
>>Analyzing the events of the Host, I find the following warning multiple times: "The IO operation at logical block address 0x31fd01 for Disc 4 (PDO name: \ Device \ 0000005d) was retried." Disc 4 is where SQL runs.
>>Chkdsk /r didn't return any error.
It seems that it is not a hyper-v issue .
I would suggest you to keep the driver up-to-date for your hyper-v host .
In addition , here is a similar thread :
http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/the-io-operation-at-logical-block-address-for-disk/23c32152-c2a6-4c6d-b229-95dc1470231a
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
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Crystal Reports VS 2008 "The request could not be submitted for background processing"

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