Crystal Server 2013: How to troubleshoot "Can not create temp file---- Error code:-2147215357"

We have a Java7 web app, which generate PDF report by calling Crystal Server 2013 SP4.
The app is being deployed on many different servers. We sometimes got the error below when generating report:
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Can not create temp file---- Error code:-2147215357 [CRSDK00000615] Error code name:internal
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.controllerExportInternal(PrintOutputController.java:280)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:152)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:130)
at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.export(PrintOutputController.java:113)
Problem is, this seems to be a pretty generic exception. It could be caused by many different reasons.
e.g. network connection problem, wrong DB login, wrong folder path, lack of folder access right, etc.
Each time we could only guess what's wrong.
We are running into it again, and this time everything seems correctly configured so far.
We wonder if there are more info we can get to troubleshoot? For example, any log file of Crystal Server we should look into? Or does Crystal Server has debug mode which prints more details to tell us what goes wrong?

Prithviraj Shekhawat wrote:
Hi Henry,
I believe you are using RAS SDKs to export the reports to PDF.
Apply trace on RAS server and check what you find in RAS logs.
Check whether you can see timeout error is RAS logs. Usually if connection is lost and the RAS server no more have the session to write to the temp directory, we do see these errors.
Also, does the account that runs RAS have permissions to create a file in RAS's default temp directory? Are you getting any out of memory or out of disk space exceptions on App server or RAS, tracing RAS server is the way to move forward.
Thanks,
Prithvi
>>I believe you are using RAS SDKs to export the reports to PDF.
Yes
>>Apply trace on RAS server and check what you find in RAS logs.
>>Check whether you can see timeout error is RAS logs.
How to configure tracing, and where are RAS logs? Is it configured in CMC --> Servers --> Crystal Report Services?
>>Also, does the account that runs RAS have permissions to create
>>a file in RAS's default temp directory?
Pretty sure yes.
>> Are you getting any out of memory or out of disk space exceptions
>>on App server or RAS, tracing RAS server is the way to move forward.
Not on App server.
For RAS, that's the problem, I am not sure where to look.......

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Crystal Server 2013: How to troubleshoot "Can not create temp file---- Error code:-2147215357"

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