CS1 and OS 10.4.3?

Hi.
I have the education version of CS Premium (1) and when my harddrive failed, all my programs got erased. I got a new HD, and upgraded my OS to 10.4.3. When I try to install CS1 again using the 2 Install discs, it asks for the serial number, which i type in. It always returns with "Please enter the 24-digit number on the packaging". ...I've typed this in A LOT, it's not a type-o.
I called Adobe to try to find out if the problem was with my computer, the discs, the serial number, etc., but they insist that they will not give me any support until I buy a newer product.
Also to consider is that I have Photoshop 7.0 on my new OS, as well as Illustrator 11 on here, both from other sources. Would they be interfering?
Any advice?
Thanks,
Caroline

It's on the CD case, on a sticker labeled, "Serial Number: Creative Suites Prem". I haven't done any system maintenance, mainly because the whole computer was over-hauled 4 weeks ago, and hardly used, so I didn't figure too much could've been wrong there. However, it that is a good bet given the circumstances, I can try it.

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