CS3 Encore: internal software error CGOPGrouper.cpp line 401

Start to build and get to "Planning navigation for movie" and this error occurs:
internal software error: .\Vobulator\TitlePlanner\CGOPGrouper.cpp line 401
I've done pref->media->cleaning database but it does not help.
I have 18 chapters in this timeline. Removing the last timeline seems to solve the problem.
Is this a known bug?
Thanks!

I have another project which has 24 chapters. The menu has 15 button linked to chapter markers. It builds fine.
The problematic one has a menu with 18 buttons.
Could this be the problem?

Similar Messages

CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others. Usually the TC stated in the error message is about 3 seconds from the end of the clip. Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always. When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
The clip names are not overly long and I have no blanks in them. The actual error message is:
PGC "<filename>" has an error at <TC>.
Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
Anyone who can give me a silver bullet for this will be my new best friend!
Thanks, Kirk

This part is for CS4, but might help
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

Slide Show ERROR, Internal software\Vobulator\BlockPlanner\.cpp Line 217

I'm putting together a slide show DVD. There are a total of 7 slide shows containing 480 pictures. All pictures are jpg's about 1000X1600 pixels and 500KB-700KB each. I have 3 menus for navigation. Not all of the chapter menu buttons point to a "slide show", some of them point to a picture inside certain slide shows according to my client's requests. (example, slide show 1 contains 70 pictures. Chapter 1 points to "slide show 1" Chapter 2 points to "slide show 1 photo 50"). All slide shows are linked so that when the first slide show is over, it will automatically "end action" to the next slide show etc... All my settings are typical. NTSC 4:3 SD 720X480 progressive.
There are NO video files in my DVD at all. No timelines at all. No audio at all.
The Symptoms/problem that I'm getting is this, when I try to Preview my DVD and ALSO when I try to build my DVD, the build will go through and "build the slide shows" then after it does that, this will come up
I've read some of the previous posts (one of them is in French for cryin out loud. Had to use Bing translator and it sounds all weird). What I can gather is this,
Re: internal software error: .\Vobulator\BlockPlanner\BlockPlanner.cpp, line 217
I found out it was due to selecting an image file as the video layer
in a menu, causes the error everytime. I just paste the image in with
'edit in photoshop' instead now. But thanks."
Another person said just about the same thing... The only problem is, I have no idea what this means. I don't know what it means to "select an image file as the video layer in a menu..."
Hardware/software is as follows:
custom build:
i5 processor (4 core) 2.6ghz
8 GB RAM 1333MHz
300GB C: drive (2X150 GB 10K RPM Raptors)
1.2TB D: drive (2X7,200 RPM 640GB WD's)
Burner is LG Super multi
secondary burner is Sony Commercial Blu-Ray burner
Video card is Saphire Build (Radeon 5450 PCI-E 16X)
Windows 7 X64 Pro
All Adobe is CS5 Production package.
If I'm leaving anything out, please let me know.
HELP! and Thanks. I'd really love to fix this without rebuilding the whole DVD. Take long time.
TEX

You really gain nothing by posting the same thing twice... http://forums.adobe.com/thread/971701

In adobe Encore "internal software error"

If you try to create a DVD image in adobe encore,
It is not possible to create is displayed: "Volumes / Builds / Amawat / Main / XcodeProjects / AuthorCore / / / Sonic / DVDCreator / FormatL ib / Vobulator / BlockPlanner.cpp, line 217 internal software error...." He said.
Those of other projects can be created without any problems.
Please tell us the cause.
Machine specs
iMac (2013)
OS: 10.9.3
Memory: 16GB
Adobe Version: CS6
Since it has been translated using the "Google Translate" in this sentence,
There is a possibility that there is a portion that is disturbed, such as some grammar.
Please note.

This links may help
http://forums.adobe.com/thread/1309029 http://docs.roxio.com/patches/pxengine4_18_16a.zip
http://corel.force.com/roxio/articles/en_US/Master_Article/000012592-PX-Engine-Description -and-Download

PPro6 to Encore "internal software" error

I encoded in PPro6 and then imported an mpeg2 project as a timeline from PPro6 into Encore. When I try to burn a DVD, I get an error message: PGC "" has an error at 00;00;00;00. Internal software error: 50, line "" Info: name = "", ref= Bpgc, time = 00;00;00;00;00.
The project was fully rendered in PPro. I've re-exported 3 times, and it happens every time.
I did a search on the Forum, and found one other person who had this problem, but their problem turned out to be with their audio. My project has no audio at all. Just video.
Thank you for any help/ideas/suggestions you may have! I'm totally flummoxed.

Stan Jones wrote:
The .xmpses file is an xml (type) file.
Rename the file .xmpses.old and the .xmp renamed as .xmp.old (I don't recall for sure whether there was ever any benefit to renaming the .xmp file. We want to maximize the chances that it works, so rename both.)
Can I just say Stan I am so so grateful for this post. So easy to do and solved my problem!!! I was beyond fed up with the whole thing. After having such problems with Dynamic Link causing slight flickering in my videos I have tried to go back to Exporting with my own settings for Encore in CS6 but found it caused so many more problems than it ever did in previous versions of the programmes. I tried exporting the sequences in so many different ways, different bit rates, including Encore chaptering before Encore and even nesting. Had so many different errors like 52102, line 332 and this PGC error was the final one and my biggest problem. Cannot believe how simple it was. I normally chapter within Encore anyway so changing a little file name of the other 2 connected files of my sequence really was no bother at all.
I honestly think this is the answer to many of the problems that I have had in Encore as the errors although in different forms, more often than not, seem to be chapter related.
it is now 1.45am and because of you I can now go to bed to get up and film another event in the morning. CHEERS! (don't worry I'm a girl lol)

"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp line 410

I have a sequence, one of 3, in Eudora. This sequence has 5 menus, with 6 buttons on 4 menus and 2 on the 5th. The buttons refer to Chapter points and when finished playing the screen reverts back to the menu the button is on.
Everythig looks good and the preview plays will, both the All Play and Chapters. The Check Project does show two orphan time lines which I can't figure out but shouldn't affect the Build.
However when I try to Build, either to DVD or to Folder, I get the following error message:
"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp, line 145"
I have no idea what this error message is trying to say. But the Build ends there.
If anyone can help me with this most frustrating problem I will be most obliged.
My machine:
OS Name
--Microsoft Windows 7 Home Premium
Version--
6.1.7601 Service Pack 1 Build 7601
System-- Type
x64-based PC
Processor--
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 3060 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM)
24.0 GB
Total Physical Memory
16.0 GB

One of the less common of the vobulator type errors.
Based on limited info, I would check/consider the following:
Because this is unusual and because you have orphan timelines, I would not worry about trying to idenify a single cause, and I would move to "do over" quickly.
I assume you are using Encore CS6.
Make sure you are "running as admnistrator."
Do not put multiple videos on one timeline.
Do not have any gaps in your videos (e.g. in Premiere).
If you are using dynamic link from Premiere, don't.
It might help for you to post a screenshot of your flowchart.
Are you using overrides? If so, it is much harder for you to get an error free project.
This is the only adobe Encore forum thread I found, and there were no others elsewhere on the web.
http://forums.adobe.com/message/3155616#3155616

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331

I am very frustrated...
I am using Encore CS3 on a relatively fast system with 2g of ram. I have successfully burned disc using Encore CS3 but it is a crap-shoot. Sometimes it works and half of the time I get this:
Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331
I am trying to burn a simple disc - nothing crazy. A static menu with three chapters linked to 3 points on a 1hour and 45minute avi file in the timeline. I organize it check the project and everything is fine. I start the build and it begins to transcode - everthing is still good. After the transcode it begins to organize the disc or something - and that is when I get the error message.
I click OK on the dialog box and notice that the video in the timeline is now only 5 frames long and the audio is still there. (I thought the video had totally dissapeared but when I zoomed in for a closer look I realized it had ben reduced from almost 2 hours to 5 frames.) I look to the project window and it shows that the AVI has been transoded and it shows that time of the transoded file is normal length.... I am lost.
Anyone have any ideas?
Mat Cain

Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
Also, for Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

Internal Software error PGC for encore CS3 !!! solved !!!

Almost everybody here knows the next error:
PGC "timeline name" has an error at xx:xx:xx:xy internal software error : %0, line timeline name - PGCINFO: name= timeline name, ref=BPGC, time=xx:xx:xx:xy
Where the y in time stands for the length of the timeline minus 2 frames. The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
It kept me awake for weeks and after reading this forum several times and comparing encore CS3 with encore 2.0 filenames I found the solution.
This Error is a bug in encore witch has nothing to do with blank filename spots and sonic coding or codecs or planning your workflow with a pencil but pure with the combination Adobe Premiere Pro CS3 and Encore CS3.
This is what generates the problem:
In Adobe Premiere Pro CS3 you build project with video, sound and chapters. Then you export the project via the Media Encoder not Multplexed.
Premiere CS3 then creates the following files:
filename.M2V (video file mpg)
filename.AC3 (audio file ac3)
filename.M2V.XMPSES (an adobe file with preview info and chapter pointers)
filname.XMP (??)
It is the .M2V.XMPSES file witch creates the PGC error. If you use the MULTIPLEX DVD option then ADOBE will not create the .M2V.XMPSES file so there will not be an error. This trick mentioned by ADOBE and many others is just to go around the bug instead of solving it. Also with multiplex you have just one sound track. I use two sound tracks like 5.1 and a 2.0 track witch you can choose in a menu.
Some people say it is the blank spots. Also not true. They have probably just erased the blank spots of the M2V file and forgot the .M2V.XMPSES file.
When you just delete the .M2V.XMPSES file and then open the M2V and AC3 file in Encore as a new asset, make a timeline and menu's and the project will built and burn. Only if you delete this .M2V.XMPSES file Encore takes a longer time to import the M2V file and will be without the chapter points.
Almost everything else will work like menu with sound and even a movie background (use M2V files). Only the motion buttons in a menu still wont work unless you use a black background !?!. Haven't figured this out yet. Only solution for this is use Encore 2.0. In this older version also the motion buttons will work without error's (everything else also so why buy CS3??)
Here is what you must do create a DVD without errors:
-Create a project in Premiere Pro, even with chapters.
-Write down all chapter points (minutes:seconds:frames)
-Create two new unique maps in explorer for example D:DVD1 and D:DVD2
-Export in Premiere with Media Encoder without the Multiplex:DVD but with NON to the D:DVD1 map
-Copy from D:DVD1 only the M2V and AC3 files to D:DVD2
-Start up Encore DVD CS3 or 2.0
-Create a new unique project in Encore for example "DVD" and save this in the map D:DVD2\
-Then use Save-as (under file) and pinpoint to D:DVD2\dvd to be sure that all Encore's files are placed in this folder.
-Select M2V file and make new timeline.
-Make chapter points (you wrote down the points, did you?)
-Create menu's, even with sound (AC3) and movie background (M2V)
-Then render project if you have used a video for menu background
-Finally Built and burnnnnnn!!
-If you like to use motion buttons in a menu then use Encore 2.0
I have double checked my work flow and it really works. I have built a project and burned with success Then I deleted the timeline and the M2V file. Copied the .M2V.XMPSES file in the used folder. Re loaded the M2V file in encore (this time much faster! and with chapter points). Tried to built and burn and back was the error. Also this happened in in Encore 2.0!!
Hope that this will solve the PGC error once and for all !!!
Marcel W
system:
acer aspire AMD 64 3800+
2 GB
250 GB hard drive for system
750 GB hard drive for movie
software Adobe Encore 3.0.1.008, Premiere PRO 3.2.0, Photoshop CS3 10.0, All upgraded
NERO 7
No Internet

> Where the y in time stands for the length of the timeline minus 2 frames.
This can actually vary, and so far at least, I don't think we've seen a pattern as to type of pgc error based on how many frames from the end it reports.
> The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
Number of menus is not relevant; the iteration of the first letter is more related to subsequent occurrences of the error. In my current tests it did not always update; they may have been too similar.
> This is what generates the problem...
Well, the problem does not occur every time you do what you describe, any more than it occurs every time spaces are left in the file names. What you have is, as some other suggestions, a workaround. Thats not bad, and I wonder if you are onto something as to what is contributing to the problem.
So, on to the interesting part whether the xmpses file, or at least what Encore is doing with it, is contributing something. I took an old test project that throws the PGC error and did some experiments.
Background. I am a user who does get the pgc errors regularly, but not always. Creative Suite Production Premium, with PPro CS3 3.2.0 (374) and Encore 3.0.1.008. Pentium 4 2.8GHz 2G RAM, XP SP3, Multiple drives, Nvidia GEforce4 MX440 i.e. an older system. I have lots of stuff loaded and running, including virus protection and firewall, so there are any number of potential conflicts. But I get no crashes, and only one problem other than the pgc. (PPro and Encore monitor windows do this diagonal thing I suspect the display card, but the drivers are up to date. Maxing and then back to fit fixes it.)
If you want to attempt to replicate my studies, here is a link to my problem clip and the first Encore project I describe.
http://www.videoandcomputer.com/test/pgc_test.htm
This project involves a very short AVI export from PPro CS3 - just over 8 seconds - called pgcbad_clip1.avi. Just to answer any question, the source is dv camera capture, and the source and avi export I use are dv avi type 2. There were no effects added on the timeline.
Test 1: Create a project in Encore CS3. Use the sunset menu and delete all the buttons except "play all." Import the avi as a timeline. Set the timeline end action as "return to last menu" and set the button link to the timeline. Auto transcode. (Project settings are 8mbps max and a3c.) Check project shows okay; there is never a problem with that. Build to a DVD folder in a new folder. This project throws the pgc error.
Test 2: Now create a new Encore project in a new folder. Use the same process, except import as timeline the m2v and a3c files from the first run. (I.e. if the clip is pgcbad_clip1.avi, in the test1 project folders, there is a folder called pgcbad_clip1.avi that has 6 files.) Note that in the folder they are imported from is an xmpses file from the first project's encore transcode. The build again fails with the pgc error - same frame, etc, but I really think the frame number doesn't matter.
Test 3: Now create another new Encore project in a new folder. Use same process, but before importing the m2v and a3c as timeline, delete the xmpses file. Drumroll...... Build succeeds!
Go figure.
This is not the repeatable bug option weve been looking for, but based on a clip that always fails, it does demonstrate the odd event of deleting the xmpses file as a workaround. I wonder if that will give adobe something to work with.
Can anyone else get my clip to work/not work in a straight project?
Test 4: Just to answer the question since the avi file fails here, will the elemental option succeed? I exported elemental m2v and wav from PPro, used the same project process, and transcoded the wav. That build also works! I have seen this work both ways. I have had projects where the elemental failed, and an avi export worked. I do believe the elemental options work more consistently. But my project that I completed yesterday used all avi exports, animated buttons in the submenu, - no pgc error.

Internal software error: .\PGCStreamInfo.cpp, line 1413

Im designing a DVD teaching project within Encore DVD 2.0.0.48678 from the Creative Suite 2 Production Premium software system. The project is very large and complex. As of now there are only 2 separate timelines. 1st time line has 50 chapters. 2nd time line is not finished but currently has 15 chapters. Because its a teaching DVD, there are also chapter play list created for each individual chapter. I also have a countless number of menus and links to sub menus and additional video links from the chapter play list. All of my links are set and operational with all functions in the individual menus working properly. This is an ongoing project for 3 months now, with perfect results prior to today. I have used the "preview from here" function with no problems to test the links and verify the menu structures with flawless results for the past 3 months. Today I was giving a demo of my progress, when I selected the "preview from here" I received this new error message, "internal software error: .\PGCStreamInfo.cpp. line 1413". I have checked and rechecked links, buttons, playlists, chapters, end actions, timelines, basically everything I could imagine and have even tried a computer restore point from 5 days back, at this time still have not resolved this issue.
AMD Athlon 64 3000+
2.01 GHz 1.00 GB of RAM
Microsoft Windows XP Home Edition Version 2002 SP2
Gigabyte GeForce 7300 GT videocard
Thanks for any suggestion, if more info is needed to solve this, i can provide it.

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal software error cpp, line 214 - creating subtitles failed / please help

Hello,
it a pretty toutgh expierience trying to create my first dvd with Adobe,
I have to hand it over this Friday, in some 12 hours,
and there is another issue I have to cope with:
1. I have the project ready, I check for errors and there are no.
2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.
3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore
Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.
Best regards,
Michal

Thanks a lot Stan !
I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .
Coming to the point, I fixed it. Here is how:
1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.
2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.
3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.
4. For each subtitle track I imported the subtitle text once again.
And it worked! So simple if one already knows how to do it.
Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).
Best regards,
Michal

Encore CS3 - Build error: "internal software error"

Hi All,
I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
I've exported a video with chapter points from Premiere CS3 into Encore (no problems). I've created all the menues and links to their respective chapters in Encore (no problems). I "checked" the video. Clean - no errors. I've "previewed" the vidoe in Encore - works perfectly. However, when I go to "build" the video, I get the following error in a pop-up window:
"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
"Master" is the name of the timeline that I have imported into Encore from Premiere.
In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
Finally, a couple of weeks ago during my "learning process" I created a very simple timeline in Premiere with no chapters, exported to Encore and burned it. No problems with that.
Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
Can anyone provide help here? I'm STUMPED!!
Thanks,
Greg
Redwood City, CA

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.
You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530

I am trying to make a movie and burn it to a disk for school but I keep getting that error (Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530) It occures after about 5 or 10 minutes of transcoding. The original file was a mkv file format with a dts audio and a avs video track.
Here is the detail of the video.
Format                           : Matroska
Format version                   : Version 2
File size                        : 6.56 GiB
Duration                         : 2h 10mn
Overall bit rate                 : 7 197 Kbps
Encoded date                     : UTC 2011-10-26 03:46:55
Writing application              : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0
Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : Yes
Format settings, ReFrames        : 5 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 2h 10mn
Bit rate                         : 5 689 Kbps
Width                            : 1 280 pixels
Height                           : 528 pixels
Display aspect ratio             : 2.40:1
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.351
Stream size                      : 5.05 GiB (77%)
Writing library                  : x264 core 119 r2106 07efeb4
Encoding settings                : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=5689 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                         : English
Audio
ID                               : 2
Format                           : DTS
Format/Info                      : Digital Theater Systems
Muxing mode                      : Header stripping
Codec ID                         : A_DTS
Duration                         : 2h 10mn
Bit rate mode                    : Constant
Bit rate                         : 1 510 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 24 bits
Compression mode                 : Lossy
Stream size                      : 1.38 GiB (21%)
Language                         : English
Knowing that Encore does not support mkv I demuxed the mkv taking out the video track into a .h264 file using mkvextract. I then muxed it into a mp4 without the audio using mp4box then dragged it into encore without any problems. For the audio, I just demuxed it out into a dts and dragged that in as well. I then created a new timeline and dragged each peice of media into there corresponding sections on the time line. I tried to play the video but there was no audio. I treid to import the dts and got a warning saying something like, "DTS is supported in this version of Encore (CS5) but just not in preview. When I burn it to the disk there will be no problems" So I just went ahead and tried to build the video into a dvd folder for a dual layer disk.
The setting I have for the DVD is default except I changed the bitrate to 9.4mbps. That's the only thing I changed. (I used NTSC)
I played the audio using an external player to see if it plays and it did. When I check to see if there is any problems with the build it only says something about start remote and end action. I have never set them before so I don't think that should matter.
I have Encore installed on my secondary drive (Not C: which is windows) and I treid to create the DVD Folder on that drive. When I got this problem I just thought it was that it could not create the files on the drive because the program isn't running off that drive which it should be, I treid to create the DVD Folder on the C: drive and I still revieve the same error.
Does anyone know how I can get past this? I need this to be done by tomorrow for school in the morning.

Hi Stan and thank you for your concern, I was (I am) getting that in a timeline. and also a kind of general error when I was trying to build ether a folder or an image. I had made a copie of the project for me to delete all menus I also change all "end actions" who were on "stop" configuration but still my problem was there. In this project in encore two things I did witch may be the coz ot the problem?
-first when changing the menu styls and edition with Ps (maybe I did some thing wrong there?) and
-second when changing throught encore the markers on my principal time line witch maybe a did in a wrong way.
whatsoever thank you and sorry that I took a long time to answer, regarding my english writting you allready undertand that it is not my language. In addition I'm not a professional in editing but I'm still learning. I think it will be quiker for me to do the project again till the start on encore even if for me it wood be good for to know where the problem came from for me not to do it again.
Thanks a lot best regard
Fabian

CS3 Encore: internal software error CGOPGrouper.cpp line 401

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