CS3 InDesign won't open a CS2 In Design .INX file

CS3 InDesign won't open a CS2 In Design .INX file.
I sent my graphic designer an .INX file created on CS2
and he got an error message and said he could not open.
He said it is not possible.
He lost the job - because he didn't want to investigate further.
I can't imagine ADOBE leaving this problem unsolved!
What do I do??

I don't recall that. I can visualise the situation, but then I would expect it to create the same lost feature problems as encountered in opening with an earlier version. So there would still be a risk that the file would lose something in translation.
And then again, if a CS2 plug-in has been used and is required to open the file, I would expect the translation into XML to ignore anything that can't be translated, and for the depleted file still to open in CS3.
k

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