CS4 Bridge Crashes When Sony HDR-SR11 MPG Selected
Greetings all,
I'm brand new to CS4 moving from CS2 and have not used Bridge before. I use a Sony HDR-SR11 cam. If I try to access the cam hard drive through bridge or open a folder with MPG files from this cam, Bridge CRASHES. I get the "Adobe Bridge has encountered a problem and needs to close"--Send Error Report/Don't Send pop up window.
If I try to open an MPG file from this cam that has been processed by another program--burned to DV then ripped back to MPG using other software, the file works just fine.
I have tried opening the cam's MPG files...
Directly from the cam drive -- crash
From files copied from cam to computer hard drive with Windows Navigator--crash
From files on computer hard drive placed there by Sony cam software.
The MPG files work fine in Premiere.
I have installed all the Adobe Updates for CS4.
PLEASE HELP!
THANKS!
james =)
Hello James,
I am a Adobe Quality Engineer, Thank you for bring us this problem, we need do a further investigation, could you please send an email to me ([email protected]), then I can send our FTP account and password to you, I would like to ask you for helping upload one small size crash file of yours. Thank you!
BTW, which platform did you use? MacTel or PPC or Window XP or Windows Vista, 64 bit or 32 bit.
Baichao,
Adobe Quality Engineer.
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Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
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Details:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-25T05:15:57.000000000Z
EventRecordID
78845
Channel
Application
Computer
Gatherum
Security
EventData
Photoshop.exe
11.0.2.0
4bf2d4f6
unknown
0.0.0.0
00000000
c0000005
65637275
e28
01cb2bb3471d87bf
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
unknown
b412e368-97ab-11df-8f49-001d60b646ef
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- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-25T05:15:57.000000000Z" />
<EventRecordID>78845</EventRecordID>
<Channel>Application</Channel>
<Computer>Gatherum</Computer>
<Security />
</System>
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<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>65637275</Data>
<Data>e28</Data>
<Data>01cb2bb3471d87bf</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>unknown</Data>
<Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
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