CS4 InDesign Slow with files opened from shared drive

We have an issue that I can't seem to figure out...
I have six different people using Word files and InDesign files that are being opened from a server. When going from Word into InDesign (or vise verse) it takes a few seconds for the cursor to become active; however if the user is copying text from Word to any other Adobe product (Illustrator, Photoshop, Quark) no lag at all. They are also all getting a PDF creation failed when trying to save to the server (error is attatched).
It's  not a specific file because all six people have the same issue, and  they're all working on separate projects.
It's not machine specific since (again) all six Macs have the issue.
Obviously it's an InDesign issue, but what, and why all of a sudden?
Any  help would GREATLY be appreciated.

My first guess would be that the client OS version could be apart of it - small changes to the SMB client in 10.6 could explain it. I'd also be interested in looking at the firewall issue. It may well be a combination of both.
I think said earlier that working locally was not a problem, so you've already done the first logical test. Next, I'd think about trying the following, the order of which I'd base on their level of difficulty:
Temporarily put one of the problematic client machines inside the firewall (or the server outside of it, though I assume that would be harder/impossible)
Either upgrade one the of the problematic machines to 10.6.2, or create a Snow Leopard boot system with InDesign installed (on an external drive?) from which you can boot the machine
I'm sure getting rid of the firewall is not a long term solution, but it would be good to know for future reference whether the firewall is involved. Would upgrading to Snow Leopard be in the cards if it does seem to fix it?

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