CS4 : unable to print / stops printer / halts print job on Fuji Xerox c2255

Question

Morning,
This discussion posting may or may not have some relevance to my previous posting, CS4 : memory leak errors (?) in Os X console log
I am working on a clients workstation and they are having a few problems. Specific hardware and software details are at the bottom of this posting.
THE PROBLEM
The problem is that I can not seem to print from CS4. The problem seems to be specifically Adobe CS4 related as I will explain below.
From the end user perspective, the CS4 suite appears to function normally with one exception - CS4 will not print. In the below example, I am referring to mainly Adobe Acrobat CS4 and InDesign CS4 as these are the programs that they use the most. The artist can still work with all the CS4 applications - opening new or existing indesign/acrobat documents, adding text, import, export, create pdfs, saving to same name or new name, etc... but they can't print out to a printer (Fuji Xerox c2255). For example, using InDesign, the artist can open an existing Indesign document and make changes to the Indesign document. She can save the document using the same name or a new name, but when she attempts to print the Indesign document, the document will not printed. If she saves the file as a pdf and using Acrobat to open the pdf and attempts to print the document, it will not print. BUT, if she uses preview to open the document and attempts to print, then it WILL print.
When attempting to print, the following happens,
- in acrobat CS4 or Indesign CS4, choose 'Print'
- choose A4 or A3 format
- click print
The job processes and is set to the printer spool as per normal. About a couple of second later, after the processing is done, the Printer Queue starts jumping up and down in the dock. Open up the printer queue, shows the following message 'Printer has stopped'. The job is present in the printer queue list. Restart the Printer, and restart the job, and then about 5 seconds later, the message appears again, 'Printer has stopped'. This continues ad nauseum until the job is manually deleted from the queue. No print outs.
PRINTER or PRINTER DRIVER
I have installed and uninstalled the printer driver half a dozen times. I have source the driver from different locations (US, Asia and Australia). In all three cases,the Fuji Xerox printer drivers look identical (I've opened them up in text edit). Every other application, on the Mac, appears to access the printer without any problems -Office 2008 ( Word, Excel), Preview, Text Edit, Text Wrangler, Mail, etc can all address the printer and print to the printer without any problems. Using any of these programmes, I can access all the functionality of the printer (A4 in Tray 1, A3 in Tray 2, Levels of the inks, etc) via the driver. When I installed the generic printer drive, I have no access to any of the Fuji Xerox Printer functionality. This leads me to think that the Fuji Xerox printer driver is not the problem.
Interestingly, using Apple's Preview, I can print any existing Acrobat documents without any problems - in either A4 or A3. However, if I attempt to print the SAME Acrobat document from Acrobat CS4, it will not print.
USE 'PRINTER DRIVER' option rather then choosing paper size.
I read in another posting, in the Adobe forum, of a similar problem with Duplex printing - if the the paper size is manually set (A3/A4) in the 'print document options', printers do not print duplex. The answer seemed to be instead of manually choosing the paper size (A4/A3), allow CS4 to determine the paper size. So, in the 'print document' dialog option, one should choose 'use printer driver' instead of specifying A3 or A4. An explanation suggested that the print engine refers to the printer driver to find out what options are availible and then CS4 chooses what size it wants to send the print job to. Forcing CS4 seems to stop duplex printing from working.
I will look at this suggestion next week when I return to the site.
NETWORK PRINTER
The fuji Xerox c2255 is a network printer. Both Mac Pro and printer have a fixed IPs. I have eliminated the network as a problem, by running a network cable directly from Mac Pro ethernet port to Fuji Xerox ethernet port. I can ping the printer directly from the Mac Pro; I can see the printer from the Mac. I can print directly to the printer from the Mac, using Text edit or any other application EXCEPT CS4. CS4 will not print.
CLIENT HAS UPDATED ALL DOCUMENT FILES TO CS4 via INX
I have since been informed that a staff member had (recently) updated all the documents to CS4 via INX. I wonder if this anything to do with the problems ? Unfortunately, I don't have any 'old' documents to test with. I wonder if the conversion process had 'modified' the pdf wrapper in some way ? I have tested this in the following manner - I opened a 'updated' CS4 document in Indesign CS4. If I try to print straight out of CS4, then the above problem occurs (i.e. the document will not print as descibed above). BUT, if I copy all the contents - from the updated CS4 document - and paste the contents directly into a NEWLY created document, then it WILL print.
UNINSTALL CS4 AND REINSTALL
Yes, this has been done three times so far with no further improvement. Each time, the steps that I have taken are as follows,
- repaired disk permissions.
- fsck in single user mode to confirm directory structure is fine
- uninstalled CS4 using the uninstaller.
- manually searched and remove any file, folder, cache that has the word 'adobe' in it from both User account, System Library and Library.
- used Onyx manual and automatic functions to clear all logs, font caches, spotlight databases, kernal caches, etc, etc
- ZapRAM Cmmd-Option-P-R (wait for start up chime 3 times)
- fsck again
- start Mac in Safe mode
- reinstalled CS4 from media (see version above)
- Following reinstallation, restarted mac as per normal.
- run Disk Utility to repair permissions
I have tried printing an existing CS4 document file with a freshly installed CS4 suite - directly from the media file (will not print). And I have attempted to print a CS4 document file after applying all updates (will not print) Neither approach improves the situation.
USE CS3
This has been considered but as the client(s) have already done the conversion of all their documents to the CS4 format using INX, then they are really committed to working with CS4. What I am attempting to do at this time is to find out WHY CS4 is doing what it is doing, and if there is a fix to this problem. If there is no fix, then I know I should use a different approach.
I am posting this message in the hope that someone may have already come across this problem or perhaps may be able to spot something that I have overlooked. This problem has really got me stumped - I have had experience with Adobes products since Photoshop 1.0 (1990s / Pre-CS1) but never had a problem as annoying or time consuming as this one - this is a dousy.  I have lodged a case number with Adobe Technical Support.
Thank you for taking the time to read this longish posting. I would be most grateful for any feedback solutions, or suggestions.
Have a wonderful weekend.
Thank you,
Fred
Workstation specs are as follows,
MACINTOSH MODEL (Intel) 8 core - new model Mac Pro; just 1 month old.
Model Name: Mac Pro
  Model Identifier: MacPro4,1
  Processor Name: Quad-Core Intel Xeon
  Processor Speed: 2.26 GHz
  Number Of Processors: 2
  Total Number Of Cores: 8
  L2 Cache (per core): 256 KB
  L3 Cache (per processor): 8 MB
  Memory: 6 GB
  SMC Version (system): 1.39f5
  SMC Version (processor tray): 1.39f5
  System Version: Mac OS X 10.5.7 (9J61)
ADOBE CS4 VERSION - Installed from media.  No updates applied (but have already done with with an earlier installation)
Adobe Acrobat Pro 9.0 v9.0.0, Adobe Bridge CS4 v3.0.0.464, Dreamweaver CS4 v10.0.0.4117, Adobe Flash CS4 v10.0.0.544, Adobe InDesign 6.0.3.557, Adobe Media Encoder CS4 v4.0, Adobe Media Player v.11, Adobe Photoshop CS4 v11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]), Adobe Updater 6.0.1.1464

Answer 1

Try resetting the printer subsystem.