CS4 web Premium serial number

I have installed Web Premium on my PC, windows Vista 64-bit platform, but when trying to enter the serial number given to me by Adobe I get the message "not a valid serial number". I have checked and re-checked the number and it is the number provided. This is a download version of Web Premium.
I had Dreamweaver CS4 already installed and Adobe told me to remove it and then re-install WP, which I did and still get the error message.

This didn't work either, to clarify my original post; the issue begins during the setup, prior to actually installing the programs. As a work around Adobe suggested installing as a trial version and then entering the SN - which didn't work as well. Adobe also told me to create a new user account with full admin, but when I do this most of my programs and files are gone. I also tried safe mode with no luck.

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I have CS4 Web Premium - I am trying to look at the Adobe Cloud options for the 2015 compatible products. However...under my registered products...only Acrobat is listed...I also have the CS$ Web Premium Adobe product. When I type in the serial # from the original Adobe CS 4 dvd's package I get a "product already registered"...but I can not find it's registration on any Adobe page and it doesn't show up under registered products on the Adobe Cloud page(s)
Since it's registered...how/where do I find this verification...
Thanks TRinAz
Message was edited by: Tim Rogers - spelling

You will have to contact support by web chat to figure out any such issues.
Mylenium

How to upgrade multiple CS4 WEB Premium to multiple Creative Cloud using the same Adobe account?

Hi all!
Sorry for my english speaking...
On my company Adobe Account I registred three Adobe CS4 Web Premium, that I use in my company on three different PC's.
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Hi Carol,
many many thanks for your quick reply!
In other words I must pay a 61$/mo subscription instead the 36$/mo subscriptions for 2 of 3 users, isnt it?
But in this way I will spend about 600$ more for the first year.
I always buyed genuine Adobe products, it is demralizing to spend 600$ only because a multiple-subscription restriction fot those that registred all the products per Adobe ID...
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I purchased an upgrade from Studio 8 to CS4 Web Premium via the Adobe Store and downloaded all of the files listed on the download page. When I was done running all of the install programs, which included some add-on fonts and other stuff, I could not find Acrobat Pro 9. After reviewing all of the documentation and searching the KB and forums, I initiated a chat but the agent claimed that he couldn't access those records and told me to call the 800 number. I called but after listening to crummy music for 15 minutes, I hung up. Next, I submitted a Customer Service ticket. The ticket has sat there for 3 days with no response. I've posted a comment each day voicing my frustration, to no avail. Not getting any help, I downloaded Acrobat Pro 9 Pro Trial Edition and installed it, only to find out that my serial number didn't work on that installation of Acrobat Pro. Today I called the 800 number again and got through to a human. Maybe it was a language barrier but I had to repeat everything 3 times and then she would tell me to do something that I just told her I had already done. Finally I was transferred to someone I could understand and who could understand me. I also learned that no Acrobat Pro 9 install except the one with the suite would work so I removed Acrobat 9 Pro Trial Edition. Finally, after many questions and checking everything we could think of, he suggested trying the installer again to see if Acrobat 9 Pro was listed as one of the programs in the suite but just didn't get installed. I found no Acrobat 9 Pro on the list of available software listed on the installer screen. I have updated that second ticket which was started by the final person I spoke to and I sit here waiting. I want my software and want someone to tell me how to obtain the product I paid for! With so many companies finally taking an interest in customer service and support, Adobe sure doesn't seem to be following that trend. This is one of the worst support experiences that I have had for a long time. Granted, I only interact with support systems occasionally but even so... I love the note saying the "We would love to hear from you" but the only method to contact them is by phone. How many people are going to wait for such a long time just to tell someone that they provide poor customer service?

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I need help.
I just purchased a HP Envy 23 running Windows 8. It came with Adobe Premiere and Elements 11 already installed.
I own Lightroom 3, which I installed very quickly and easily.
I own CS4 Web Premium with the serial number at hand. I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service." After serveral attempts, I resort to researching on this forum.
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2. Must I totally uninstall Elements and Premiere to get CS4 installed? I really don't want to do that since I paid for them with the purchase of my computer.
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You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo. I don't know what an OEM is and I am unsure about these backup disks you are referring to. The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved. I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before. I'm supposed to delete these instead of renaming caps?

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Leslie Philipp

Obviously Adobe is moving away from the amateur and hobby market.
You have it all wrong. CS products never were aimed at hobbyists in the first place. Any such use was accidental. Everything beyond that is irrelevant - many people spend much more money on other "hobbies" be it their car, sports, travel or whatever. anmd you'lll even find many people who buy much more expensiove software than Adobe tools just for their sparetime pleasure...
Mylenium

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I am very disappointed in Adobe's licensing strategy. Users who buy the software have to go to lots of troubles to get it installed and working; and hackers provide the newsgroups and torrents with cracked versions which run without a hassle...

I have the same problem and the same questions about Adobe's licencing strategy.

CS4 Web premium prices

I have moved this from the newgrounds forums since no one
knew what I was talking about. Sorry if this is in the wrong fourm,
there was no general/ Web premium forum, just individual product
forums.
I want CS4 Web Premium for christmas, and I am allowed
£200 (I will pay the rest myself) I currently have studio 8
educational version. (the one with flash, drewmweaver, fireworks,
and contribute) So I wanted an upgrade. I looked at the upgrade
options and noticed that since I have studio 8 I can upgrade to web
premium CS4 for $599, but I don't know if I could do this since its
the educational version and I want the full version. Also, I
noticed (I live in the UK by the way) That from the US store its
$599 which is £372 (it was £350 last time I checked, but
never mind that) and from the UK store it is about £540, so I
was wondering why this is and if I could order it from the US and
get it shipped over. So basically, I want to know what the cheapest
way of getting an upgrade from Macromedia Studio 8 Education
Version to Adobe CS4 Web Premium, and weather I could get it from
the us for cheaper and have it shipped or not. This whole lot has
got me really confused.

It is not true that you can't use the US version in the UK.
Your computer will not explode. Alarms will not sound.
I live outside the USA and can confirm that Adobe's prices
are ridiculous and unjustifiable to overseas customers. They can't
even use shipping costs as an excuse (as my local Adobe distributor
does), since even the download versions are overpriced outside the
USA.
Adobe will not ship outside the USA, and neither will some
retailers like Amazon. But if you do a Google Shopping search you
will find several legitimate, official online retailers who will
sell you the software at US discounted prices and ship overseas. I
always do it this way, and it saves me hundreds of dollars. The
only disadvantage is that Adobe in the UK will not give you phone
support if you have a USA serial number.
As to whether an upgrade using a US serial number will fail
if the older version is a UK serial number, this is not an issue.
If it doesn't work, then you get on the phone to (local UK) Adobe
technical support and they should help you with an authorization
code to get the upgrade to work.
Happened to me with CS2. I called Adobe support. They never
once questioned which country I bought the programs in. And why
should they care? How do they know whether I bought the program
while on holiday in the USA, or whether I moved overseas and
brought my computer with me?
I'm hoping for Adobe to wise up and join other major software
vendors; Sony comes to mind: I use Acid Pro to produce soundtracks
for my Flash movies. I order directly from Sony USA (Acid Pro is
made in the US, not Japan), and the price is the same no matter
where in the world you are. They charge extra for shipping, that's
all (only US$20).
Meanwhile, buy from a legitimate online vendor (NOT eBay
vendors; most of those are bootlegs). There is nothing remotely
illegal about it.

Existing Kompozer Website but Wish to Start Over W/CS4 Web Premium

Hopefully, i am in the right place to ask these question. I'm a real novice but we needed a web presence and tried a hand at Kompozer. With no prior experience, or training actually managed to get something up. The site has only a single page at the moment with two external link buttons. But now we would like to turn to CS4 Web Premium. I have read and watched any number of tutorials and some say, Download the Existing (Remote) site using an FTP program such as Filezilla and then edit it Locally.
I am under the impression you don't actually need to use Filezilla, or another FTP with CS4 Web Premium, as it has a built in FTP feature?
Can someone please educate me and hold my hand and walk me through this process?
I've downloaded my entire site to my desktop from a Backup provided by the hosting site. I'm not sure if this is what I need for an edit.
The hosting site gave/gives the option to download The Entire Site, or just certain folders but being "green" I wasn't sure about this option.
OTOH, If I were to start from scratch can I design A New Site Locally while the Kompozer built site stays up and then simply replace the current site with the New CS4 created one? Can I configure CS4 to Publish the changes from the existing file names and settings?
For example my current site is comprised of a single folder (on my desktop) containing 6 items total; An index.html, 4 individual jpg images and a single favicon ico (which i did upload separately as Kompozer didn't want to cooperate at the time. Admittedly I'm not even sure what FTP program I resorted to in effort to get it done ) .
I'm a little concerned I might delete a file that was there when I first set up the webhosting before I actually uploaded anything.
My web hosting provider (Blue Host) said, Where Dreamweaver Asks What Folder on The Server Do You Want To Store Your Files In? The Path you put in is Public_html and provided a link to a tutorial but it seems it is for a New Site as opposed to editing an existing one.
A genuine Thank YOU in advance for any assistance, suggestions and Tips. I know we all have to start somewhere in effort to learn.

You really should post this in the Dreamweaver forum but if you have the FTP information for the site it's a one click procedure to download it to your local machine and work on it in Dreamweaver.
Bob

Right proceedure for reinstalling Dreamweaver (CS4 Web Premium)

I may have to reinstall my Win 7 Pro system due to a number of little quirks that are popping up. Same PC ...same HDD etc. I do have an image backup...but not from as early as I would like to go. Thinking a clean install would be best.
What is the best way to do this so I don't lose/or invalidate my current activation of Web Premium CS4 ?
Thanks much...TR

Thanks John...just to be clear...should one "deactivate all CS4 programs in the suite or will deactivating 1 deactivate all installed CS4 Web Premium apps ?
TR

CS4 web Premium serial number

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