CS5 printing issues with Windows 7

I have recently upgraded to windows 7 64bit and CS5. My printer is a Xerox Phaser 8560. I cannot print any vector art from any creative suite program. The print preview is correct but when it prints, the image is small and on one side of the paper and a second blank page prints right after that. I did not have this problem with my previous XP and CS4. I have went to Xerox and downloaded the right printer driver for windows 7 64 bit and even upgraded my firmware. The only way I can print correctly is a bitmap. For instance, when I print from acrobat I always have to have "print as image" checked. It prints correct in photoshop too, It seems it will only print bitmaps from CS. Anything from Illlustrator, Indesign will not print correctly. Has anyone experienced anything like this? Please HELP! I cannot find any resolutions.
Thanks

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Hi missbeetle,
Welcome to the forums! I see that you cannot print in Windows 8 after an update. I am happy to help you! I have a few questions for you:
What type of printer do you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless or USB?
Can you make copies with the printer?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Wireless Printing Issue with Window 8

hello there,
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as i am been finding very difficult to set up all this things.
please let me know if any one of you can help me out in this matter.
my another window 8 laptop is working properly.
but in my new laptop with window 8, my printer is showing me OFFLINE only.
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regards...

Are you running 8 or 8.1. There is a bug in the network default configuration in 8.1 that will cause this behavior. If you have 8, are you connecting over Standard TCP/IP Port or WSD?
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Photosmart Printing Issues with Windows 7 RC

Good afternoon. I've tried to search for this but was unable to find anything on our specific issue unfortunately. I've got a Photosmart C4180 and it came with HP Photosmart Premium software. While this is fine on XP, the disc is XP only. You cannot change compatibility mode of the file on the CD to XP. I have not had the chance to try copying the CD to the HDD and changing it there (would that work?).
As a result, I've been using Windows 7 RC and Photosmart software that you can download for Vista x64 with very little success using Vista compatibility mode (I've tried both SP1 & SP2). It will install and run, but when attempting to print with it, it is ruining prints and thus costing us money. I've got to go back to XP to print anything and that's of course less than preferable.
The problems: When printing borderless, it skews the photo (rotates it a degree or two) and produces white space in two corners with a crooked photograph. When attempting to print with borders, it stops printing 2/3 of the way through the photo...I guess it thinks the bottom border is supposed to be HUGE. So, unfortunately, compatibility mode is a non-starter and doesn't allow proper printing of photos.
If anyone has any suggestions on fixing those problems, I'll happily try them. Using the older version of Photosmart in WinXP does not have these issues.
While speaking of Win7, does anyone know when HP plans on releasing software that will work properly for it? The time is nigh. RTM has already come and gone with retail to follow on October 22nd. Is there a beta that users can test or sign up for? I'd be more than willing to be a guinea pig, just let me know what needs to be done.
My wife is set in her ways and absolutely must use Photosmart to print photos. It would be very sad if we had a brand new copy of Win7 (pre-ordered) sitting there, waiting on HP to release software that is usable with it.
Thanks for any help you can provide!
Message Edited by hokiealumnus on 08-18-2009 08:27 AM

Good afternoon. I've tried to search for this but was unable to find anything on our specific issue unfortunately. I've got a Photosmart C4180 and it came with HP Photosmart Premium software. While this is fine on XP, the disc is XP only. You cannot change compatibility mode of the file on the CD to XP. I have not had the chance to try copying the CD to the HDD and changing it there (would that work?).
As a result, I've been using Windows 7 RC and Photosmart software that you can download for Vista x64 with very little success using Vista compatibility mode (I've tried both SP1 & SP2). It will install and run, but when attempting to print with it, it is ruining prints and thus costing us money. I've got to go back to XP to print anything and that's of course less than preferable.
The problems: When printing borderless, it skews the photo (rotates it a degree or two) and produces white space in two corners with a crooked photograph. When attempting to print with borders, it stops printing 2/3 of the way through the photo...I guess it thinks the bottom border is supposed to be HUGE. So, unfortunately, compatibility mode is a non-starter and doesn't allow proper printing of photos.
If anyone has any suggestions on fixing those problems, I'll happily try them. Using the older version of Photosmart in WinXP does not have these issues.
While speaking of Win7, does anyone know when HP plans on releasing software that will work properly for it? The time is nigh. RTM has already come and gone with retail to follow on October 22nd. Is there a beta that users can test or sign up for? I'd be more than willing to be a guinea pig, just let me know what needs to be done.
My wife is set in her ways and absolutely must use Photosmart to print photos. It would be very sad if we had a brand new copy of Win7 (pre-ordered) sitting there, waiting on HP to release software that is usable with it.
Thanks for any help you can provide!
Message Edited by hokiealumnus on 08-18-2009 08:27 AM

CS5 printer issues with Epson R2400

Upgraded (????) to CS5
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Hi all,
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Peter

Hi @louielou581 ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the email address in your post. From our Rules of Participation:
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Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
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Hi,
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>>We made a change (that we ended up rolling back) to the Client's DHCP Scope OPT 006 (DNS Servers).
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Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
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Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

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If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hey,
HP Photosmart Premium all-in-one C309n/g printer is compatible for Windows 8.1
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109711-1&cc=us&dlc=en&lc=en...
Kevin_US_CA
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***Click on "Thumbs up" button to the left side of my post to say thanks!***

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go to http://www.hp.com/go/tools may help resolve the issue.
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Thanks for the helpful reply Dan
I ran the file, CTZAPXX.exe, like suggested, and it ran without a problem. It installed the files and even required me to reboot my computer!!
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I use my computer for music, and my buddy needs me tomorrow night to play some music stored on my computer. I really do appreciate the help I am offered. I do not mean to sound impatient, but I really need this device fixed, or I will have to have him buy me a sound card....

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