CS5 Save for Web and Devices problem

I recently installed CS5 and now I cannot save for Web and Devices. A pop up error window appears saying "A write permissions error has occurred". Any suggestions to make it possible to save for Web and Devices would be appreciated.
Also, when I exit Photoshop CS5, yet another pop up window appears and reads, "Could not save Preferences because the file is locked or you do not have the necessary access privileges. Use the 'Get Info' command in the Finder to unlock the file or change permissions on the file or enclosing folders'. Again, any suggestions as to what this message is about and how to make PS close as it did with CS4 would be appreciated!
Thanks,
E

Try this first:
Applications > Utilities > Disk Utility > Macintosh HD > Repair Disk Permissions
Also make sure your not saving to a removable hard drive that is NTFS. If you can drag files into the drive its the right type of drive to use and there shouldn't be a problem.
Apart from that all i can say is to restart your Mac and make sure all the adobe updaters are up to date
Hope that helps
James

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Thank you,
DariusB
These options are not here in CS6 and I cant find it. I would really appreciate the help.
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Hi,
There have been some other changes too - here is the link to the article that describes the changes: http://blogs.adobe.com/ivandavid/illustrator_cs6_save_for_web/.
Cheers,
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Hello
I am running photoshop cs4 on windows vista
When I click on file>save for web and devices, a message appears saying "the operation cold not be completed"
This happens for small files and large files
Can anyone tell me how to overcome this problem please?
Thanks
Reg

Hi again, rego.
I did a bit of searching and someone had a similar problem as you where simply deleting the pref file via key command didn't work. A user suggested to first zip the Save for Web preferences and then delete the preferences. I am not sure what zipping the file does but basically they are suggesting delete the preferences manually.
So try zipping the save for web preferences file and then delete it. After this is done, restart Photoshop and see if it helps. To find where the Save for Web preferences are, refer to this page:
http://kb2.adobe.com/cps/405/kb405012.html
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PS CS5 Save for Web and Devices reports "The operation could not be completed" ?

I teach in a lab of 27 computers, 110 students and part of the curriculum is teaching students to "Save for Web and Devices" this year for some strange reason none of my students can access "Save for Web and Devices" they get the error message "The operation could not be completed-A write permissions error has occured."
It has stumped our district top network support guru.
We are running PS CS5 12.0.4
He tried this posted fix but it did not work
http://involution.com/2010/06/13/adobe-photoshop-cs5-write-perimissions-error-on-snow-leop ard/
It worked once last Friday but today it failed, I'm getting very nervous about being able to prepare my students for the ACA exam without this function.
In a discussion forum they suggested "zipping and deleting" the save for web preferences, I tried that. Shut down Photoshop reopened it and that did not work.
I am at a loss. Seems like a bug.
Any ideas.
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The error message may not simply address the location to where the students will save a single file. The error likely applies to the temporary location where the various optimized versions might be automatically saved as you preview the image as JPG/PNG/GIF. I would wager that you would not see this error when you are logged into one of the students' computers as an admin.

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Thanks! It was under the object - slice. You've saved my sanity

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1) You can run multiple releases on the same system. This is especially useful if you have an established workflow and you need to ease into an upgrade,
2) You can download a trial of CS5 before blowing £200 to see if it does all that you need.

Possible Problem with Save for Web and Devices?

II've come here to the forum for some insight on why a gif file created by save for web and devices command is not showing up as an image in an uploading dialog box for my website. I'm buildiing my website with word press and a custom freelancer theme. I've created a customized header with Illustrator and have been saving the file with the save for web and devices command. Once I have my gif file, I go to my theme uploader and try to upload the gif image and place it on my homepage. I've not had any problems with doing this until yesterday, when I tried to upload an updated file. What usually happens is that the thumbnail image shows up in the dialog box, I select my options, and click insert. But what's started happening yesterday is that the thumbnail does not show up, unless I click on edit image. This makes no difference, as when I click insert and go to my homepage and refresh it, the header doesn't show up. I've tried working with the developer of the theme to resolve this problem and so far we've not found a solution. I've tried to upload the header with different file types: jpg, png, tiff, but they don't work. I thought I'd come here to see if anyone might have some suggestions. The problem may not be with Illustrator's save for web and devices, but I thought I'd give this forum a shot. Thanks for any and all respones. :[

CT,
If you can see and open the GIF/whatever (with any viewing application), the Illustrator Save for Web&Devices works. If not, you may ask about it in the Illustrator forum:
http://forums.adobe.com/community/illustrator/illustrator_general?view=discussions
If the image is there, to have the issue solved quickly, I believe you should ask in a forum covering the web building application.

"Save for web and devices" missing in File menu

In Illustrator CS5, Win 7, "Save for Web and devices" is missing, ever since recently installed. A reinstall with all defaults does not fix it. Nor does deleting the Adobe "Illustrator CS5.1 Settings" folder. The File menu entry is not grayed out. It is missing. The applicaiton is up to date.
(A) A clue is when opening Illustrator this error dialog appears: "Error loading plugins. DxfDwg.aip PNGFileFormat.aip". However, both files exist in the "Plug-ins\Illustrator Formats" folder.
(B) Closing Illustrator and restarting gives a different error message: "Some plug-ins have been updated. You will need to relauch Illustrator for the changes to take effect."
(C) Closing and restarting takes me back to (A).
Web searches reveal this to be a perennial problem. There is, however, nothing in Adobe support about it I could find. This is a showstopper.
Thanks!
Puzzled in Atlanta

Larry,
Thanks!
No. I did a support call this morning. Reinstalls from a DVD and a
download both failed to solve the problem. He did not suggest the
cleaner step.
I did check to see that Program Files (x86)/Adobe/Adobe Illustrator
CS5.1 was empty after uninstalling AI 5. Then I deleted it.
So what I've done is uninstalled AI CS5 again. Then I downloaded the
cleaner. Here's what it says:
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    2. Adobe Photoshop CS5
    3. Adobe Dreamweaver CS5.5
    4. Clean All."
It thus appears there is no way to clean just AI. So I quit the cleaner.
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Save for web and devices - grayed out. Why?

Hi. I just bought a new computer, new hard drives, etc.
So, I had to reinstall Windows XP pro and all my software applications, which includes Adobe Creative Suite Design (standard edition). All loaded well and my computer is up and running nicely.
only one problem.... in Photoshop the "Save for web and devices..." function is grayed out and unavailable. :-(
This is a feature I use quite a lot. Before I try uninstalling and re-installing, which, as you probably know is a lengthy process with these Adobe products, I'd like to first verify if this is a known problem and/or something I can deal with without re-installing Photoshop. I did a quick Google search, but couldn't find anything useful. Did find one post in some different forum by someone who described a problem similar to this one, but didn't receive an answer.
If anyone can help me out, I'd really appreciate it.
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You would get this if your files were 16bit or multichannel.

Photoshop stalls on Measuring memory & save for web and devices

Mac OS X 10.6.4
MacBook Pro
CS4 Photoshop Extended
Hey there,
I would be grateful if anyone can shed any light this problem which has occured out of nowhere.
I'm a web designer so this problem is causing chaos at the moment. When I try to save an image for 'web and devices' - I will get to the 'save for web and devices' window but then Photoshop 'freezes'. It doesn't seem to make a difference on file size big or small - Photoshop just freezes up. Sometimes Photoshop wont do it instantly, I will be able to save about 3 - 4 files and then it will freeze up. The only way to re-start the process is to force quit the application and start again.
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Any guidance or help would be most grateful.
Cheers
T

Definitely – it may or may not help but it’s easily done (command-alt-
shift on starting the program).
Though it is somewhat annoying having to recreate the Preferenes-
settings one has changed and getting the Tools back to the preferred
settings.
If you should trash your prefs just don’t forget to save your custom
Presets (Brushes, Patterns etc.) before.

Error when trying to "Save for Web and Devices"

Hello All,
I have a little issue with Photoshop CS3 on the XP Pro platform. I get the error when I try and "Save for Web and Devices". This is the actual error. "the exception unknown software exception" uhh... lol
I currently work for a school district. I'm the Tech/Network Admin for the entire district. We have a lab setup with some new PC's (As of last June) They all have 2 gig of ram Core 2 Duo 2.4 ( I think). Pretty good machines. We currently have an image built for them so essentially they are all the same builds. We recently just updated the image as of a month ago. In talking with the teacher who does the tech classes in this lab, he recently ran into this problem as of a week ago.
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Save for web and devices saves its own prefs to retain the last active settings. When it can't do that, it will fail. You may wish to grant write permissions to the Documents and Settings\App Data\Adobe\ Save for Web folder. The same applies to Device Central...
Mylenium

Adobe Save for Web and Devices Error

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C:\Documents and Settings\[user profile name]\Application Data\Adobe\Adobe Illustrator CS4 Settings\en_US\Save for Web Settings\
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Honestly, I haven't had problems with reading/writing files to/from network drives, but I have read on this forum that there are times when it causes problems for people.
And yes, if you used the command line NET USE (or the Explorer Map Network Drive) function to create the drive, it is actually using Windows Networking behind the scenes.
-Noel

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Hi, I cant seem to select the "save for web and devices" option in the 64 bit version of photoshop CS5, but it works on the regular version, and I never use the regular version, all my preferences are on the 64 bit version and too many have been changed for me to be comfortable to start using it instead of the 64 bit one. Is there a fix for this to work again?

Hi there,
If Silkrooster's suggestions don't help after verifying the image mode you are using, you may try to restore your Photoshop preferences. See the video below for easy-to-follow instructions:
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If that doesn't solve your issue, either, you may need to troubleshoot User Permissions by following the instructions at one of the links below, depending on your OS:
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Windows XP: http://kb2.adobe.com/cps/404/kb404859.html
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These are my settings. Are they the same in your SFW dialog?

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Thanks! It was under the object - slice. You've saved my sanity

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