CS5 Upgrade - Keeps asking for Serial

I'm upgrading a colleague's CS3 Design Premium with a CS5 Design Premium install. I've purchased the upgrade from our Adobe Reseller and downloaded CS5. I installed it (putting in the serial number given on the Licencing website for CS5) and it seemed happy enough and kept instlalling for about half an hour.
When it had finished I opened Photoshop CS5 and it's prompting me to say trial 30 days or enter a serial, so I enter the serial again - it gets a nice green tick, cool, no, not cool the same thing comes up after I accept the terms and conditions. I foolishly think perhaps it needs to be done multiple times due to the components in CS5 - I've done it about 8 times and it's stll the same situation!
So, I Google it and find out Adobe reckons I need to use the CS3 licence number, I've dug out what I'm 99% sure is the CS3 serial number and put this in - it gives me an orange triangle and telsl me it's invalid. (not a red cross).
Not sure what to do next really. If I try to open CS3 to see what hte licence key is (I believe you can see it partially?) it just states it needs to be reinstalled due to a catastrophic failure.
Any help or guidance guys? - I have two other CS4-5 upgrades to do as well, hoping they will be a little easier

So I think I may have fixed this. The problem it seems was with the original CS3 which wasn't loading properly - due to a licensing error it seems.
I followed a blog post which had about 8 different steps to fix it, trying them in order, the only one that worked was renaming a database file which seemed to trigger it to load properly, and ask for hte serial. I popped this in and CS3 was working again. Loaded CS5 and input hte new serial, that seems to have sorted it.
On a side note, on both ths version and a colleagues CS4-CS5 updated version it seems that updates are disabled? - They're just greyed out witn no option to run them :/

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CS5.5 Keeps asking for serial number!

Hi,
I have had 5.5 installed since it came out. I returned from a week away and it instantly promped me for a serial number which i provided. It accepted it but now keeps prompting me for it over and oevr again without letting me in to any of the programs! It is happy with the serial number provided (green tick) but then keeps asking me over and over for it. It's driving me insane! Can anyone help?
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I would call Adobe Customer Support. We are volunteers here and can't help with serial number issues.

Logic keeps asking for serial number after upgrade to 9.1.3

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Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
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Photoshop CC keep asking for Serial Number

Photoshop CC keep asking for Serial Number. Adobe has charged my credit card 5x since June, but my Photoshop CC still doesn't work.

This is also happening to me.
I've been a subscriber for the last year and a bit.
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This is total BS.
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CS6 for iMAC keep asking for serial number nearly everyday

Hello,
There is an iMAC (OSX 10.10) in my company which was purchased 2 years ago with CS6 Design Standard installed.
There was no problem at all after the purchase.
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Adobe Application Manager Keeps Asking For Serial Number

I bought CS6 Design Standard a few days ago, and although I have already validated the software, these last couple of days every time I open Photoshop, Adobe Application Manager thinks I am using a trial version and asks me to choose between continuing this trial and licensing the software. After I enter my serial number everything works fine but it is a nuissance to be entering the serial all the time. I never even had a CS6 trial installed on this computer before. Is there a way around this? Is this happening because of my firewall settings? Any help is appreciated. Thanks.

Hello there,
Rather than starting a new thread, I prefer to pile up on this one.
I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
I'm under OSX 10.6.8 (iMac desktop), French language (same for CS6 standard).
I have only one user, and it is an "administrator".
Rather than asking about privileges, what are the files this application manager need access to? Where are they located? Which file? Who should be the owner and what should the permission be on those files? Would a "Repair permission" fix this for these application files (i.e. non system files)?
Thanks in advance for any help.
Pierre
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Have a membership Adobe says I have a free membership , trying to re-load and/or update INDesign CC - Keeps Asking for serial

I Have had a paid membership for over a year, Adobe says I have a free membership , I have PAS and AI installed and updated - When trying to re-load and/or update INDesign CC - Keeps saying my trial is over and is asking for serial number. I have uninstalled Indesign and the Creative Cloud desktop App.
Running on a PC, Windows 7 Professional
Any suggestions.

I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can hold you over a barrel for something you never got, even by their own admission.
I hope that you get a better resolution than I did.

Flex keep asking for serial

Hi.
I can't get Flex 3 to work. Every time I start it up it's asking for the serial and the v2 serial (since I have an upgraded license). After that it says that Flex is successfully unlocked (or something). But then I can't edit any files, the file tabs is visible, but not the content. I've just tried to download v3 from adobe.com, but still no luck.
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HI Globin,
You can follow the article: Creative Cloud applications ask for serial number which might help you to get this issue fixed.
Let me know if you face any issues while working on that.
Thanks,
Ratandeep Arora

Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

App keeps asking for serial number (which I don't have)

I've downloaded my app (Audition) that my company already purchased for me. The app keeps asking for my serial number (which I don't have). When I'm logged into Creative Cloud, Audition appears in my account. What gives?

Hi Ratandeep Arora
I followed the instructions, made the changes suggested, and it's still asking me for a serial number.
I can't use my app that we paid for. Very frustrating.
Zack

Cloud keeps asking for serial after login, photooshop cc, flash builder, flash pro cc

I can't use my cloud product because it's asking for a serial, after I login with an active adobe account, assigned to a cloud seat. The Cloud account holds many seats bought few month ago. From the start, random computers/account will ask for serial and never activate.
It's really bothering hearing that adobe is forcing everybody on cloud when they can't even make the activation work everywhere, without displaying any message or reason why.
The support tel number is a Joke :
800 443 81 58
In the country I'm living in, the national operator, the 2nd cable tel operator, the 2nd mobile phone operator won't accept this number, it doesn't even ring.
Weirdly when I sent the money transfer, from this country, it worked fine the first time.
Please inform me why my account won't activate and give me a solution

Photoshop CS6 after being replaced with CC and only after applying its first update worked.
Here, not any message said that this cloud account was compatible only with CC when i didn't event know photoshop cc existed.
Flash was installed in french, as a trial.
Here is a trace of the network activity on the same computer where flash cc won't activate I captured before, during and after the refusal of cloud on my account. As you can see, the column result has only success.
How come the server anwser no and no message says why?
Now I get the big picture, there are 20 reasons why it probably won't work, Adobe won't say why at any moment , it's good luck for himself. The worse part is that it is the only business model remaining and it's not refined enough to let the client know what's happening.
If I cant to keep CS6, will the activation fail and not event tell me a new version MUST be downloaded and installed or if the language is not allowed for my account?
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:55222 -> na1r.services.adobe.com:https
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4:27:35.6305692 PM
6012
TCP Receive
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.6306535 PM
6012
TCP Receive
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.7612959 PM
6012
TCP Send
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.7613454 PM
6012
TCP Receive
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.9026738 PM
6012
TCP Send
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.9030018 PM
6012
TCP Send
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.9054788 PM
6012
TCP Receive
:55222 -> na1r.services.adobe.com:https
SUCCESS
4:27:35.9061374 PM
6012
TCP Disconnect
:55217 -> *.d1.sc.omtrdc.net:http
SUCCESS

TS3231 Aperture keeps asking for serial # and previous serial # again, and again, and again.... Should I take up Adobes offer?

As above, upgrarded to Mountain Lion and no end of problems with Aperture.. every time I open the thing it asks for Serial Number, then asks for the previous versiosn serial number (as was an upgrade), then is all OK till I close it and open it again... a bit like the movie (can not think of the title of the movie...ahh Hog Day or ???), but he woke every morning to the same morning:) Any suggestions or fixes or points of discussion on this would be greatly appreciated.
I have used FCP since it's inception, and now have emails asking me to "swap @ 40% discount" on a subscriber basis to ALL Adobe's software... I want Aperture to work (well open each time without me having to look up both serial numbers time and time and time again!!!
If I can get Aperture working again, maybe even try the new FCP.. but hec... your work on many files, then have to start all over again with serial numbers!!
Help appreciated

Try, if the solution in this post helps: Removing the ProAppSystemID file
Re: Serial number don't remember
Regards
Léonie

Homesite keeps asking for serial number

My Homesite 5.5 was working fine until a few weeks ago. Now it continually asks for the serial number whenever I log in. Even when providing it, the serial number screen will keep flashing until I cancel out. Only after I provide the serial information (after canceling out) will the program open. I am on Windows 7. I wonder if one of their goofy upgrades has ruined my beloved program?

Just started having this problem myself.
I am thoroughly disgusted that Adobe has removed this wonderful little program from the update and support list. I refuse to EVER use Dreamweaver. If I wanted a program that bloated my code, inserted useless stuff without my knowledge, I'd use FrontPage. Looks like I'll have to be trying out other programs. This is really too bad. It's a nice program.

Lightroom 5 Upgrade Keeps Asking For Key and Loses Presets

I upgraded from Lightroom 3 to 5 on my MacBook Pro a few months ago. Every so often (about 4 times now) when I launch LR, it asks me to reenter my serial number (activation key). This doesn't bother me except every time this happens, I lose all of my user presets.
Has anyone else had/fixed this issue? Is there a way to backup all your presets and preferences?

So I think I may have fixed this. The problem it seems was with the original CS3 which wasn't loading properly - due to a licensing error it seems.
I followed a blog post which had about 8 different steps to fix it, trying them in order, the only one that worked was renaming a database file which seemed to trigger it to load properly, and ask for hte serial. I popped this in and CS3 was working again. Loaded CS5 and input hte new serial, that seems to have sorted it.
On a side note, on both ths version and a colleagues CS4-CS5 updated version it seems that updates are disabled? - They're just greyed out witn no option to run them :/

CS5 Upgrade - Keeps asking for Serial

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