CS6 Design Standard Serial Number is valid, but a qualifying product could not be found...?

I am attempting to reinstall CS6 Design Standard after a computer upgrade, however the Application Manager won't take my serial number.  In particular, when I enter the serial number, I receive the following error message:
Serial Number you provided is valid, but a qualifying product could not be found on this computer.
When I enter the serial number for one of the products that should be eligible for the upgrade, I receive the error message:
This serial number is not for a qualifying product.  Please try another.
I've attempted this on a couple of machines with the same result.  I've also attempted to install CS6 Design Standard after installing numerous other products: CS5 Design Premium, CS5 Design Standard, CS3 Design Standard... and none of these were found as qualifying products.
I'm attempting this on OS X 10.9.3, on numerous MacBook Pro configurations from the past four years.  It is plugged into the network, and the connection is active.  I haven't seen anything in Console that is related.
Is there someone from Adobe that I can contact to get verification of this Serial Number, and what product it would be attached to?
Thanks,
shane.

The Serial Number you have is a upgrade Serial Number from a older version.
So when you try to install, you have to insert the Serial Number for CS6 Design Standard and on the next screen, you need to choose the old product from drop down list and enter the Serial Number for that.
It is not necessary to install the old application before installing CS6 Design Standard , all you need is the Serial Number for the old version.
If still you have issue, you can contact the support as mentioned by Steve.
http://helpx.adobe.com/contact.html

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