CS6 - I need help installing it on my window 8.1 computer. I have already download both required files, restarted the computer and cannot get them to install. Adobe are the very worst at customer support - cn someone please help. I have already spent seve
Can someone please help me install CS6 on my computer. I have downloaded both files. I have my serial number
Hi Rozie,
Can you please share the error message that you are getting while trying to complete the installation?
Cheers,
Kartikay Sharma
Similar Messages
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I have downloaded 10.5.8 combo several times and cannot get it to install because the disc won't mount or the installation gets hung up after restart. My current os is 10.5.1, and I am trying to upgrade to snow leopard. This is on a dual core macbook pro.
You don't need to update to Leopard 10.5.8 unless you want to keep Leopard. Upgrading to Snow Leopard requires that your purchase the retail install disk.
The following covers Leopard:
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US -
so yesterday i updated to ios 8.0.2 and i lost all of my pictures and notes and whatnot and i dont think i have them saved on my icloud or anything , the pictures and notes were really important to me but i have no idea how to get them back . can someone please help me ?
Well, if you updated to 8.2, then you are living in a different world than the rest of us. 8.1 was just released on Monday.
Do you not have an iCloud or iTunes backup that you can restore to? Have you not been importing your photos to a photo library on your computer?
Maybe you could start from the beginning and we can see if we can help. If you had to restore your device, and you have absolutely no backups, then, I'm afraid you are out of luck. However, if you have backups, or if you have been importing your photos on a regular basis, then probably most of your stuff can be recovered.
GB -
I have a macbook pro and on accident deleted ichat but reinstalled it using the cd, when my buddy list comes up, i try to double click my buddies name to start a chat and nothing happens. i could receive instant message but cant start my own or reply. someone please help!
Hi,
DId you download and Install the COMBO version of the last Update that you did ?
iChat on the Install Disk is likely to be several versions behind where your OS has been Updated to.
It needs to Match the OS level.
iChat Updates come in the OS Updates.
You need to run the Updater manually as Software Updates keeps records of what it has done and thinks iChat is up to date.
If you are on Snow Leopard then the COMBO version of 10.6.7 is here
If you are on Leopard then the COMBO for 10.5.8 is here
Googling Mac OS X 10.x.x COMBO where x.x is the version you are up to will generally find the link to the right page if you are at a different OS version.
<
8:36 PM Thursday; June 16, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.7)
Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
When I go to my iTunes Store and download something, for some reason it's not letting me download app it's saying there's a billing issue, when I correct it, it's says contact iTunes/ support can someone please help me, I really want too listen to paying
You need to do as provided - contact iTunes Store support.
http://www.apple.com/emea/support/itunes/contact.html -
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!
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just update my mac it said "critical update" something like that so i updated and now my screen has like random dots all over and the colours are all messed up its like negative can someone please help?
Adds the ability to make and receive FaceTime audio calls
Adds call waiting support for FaceTime audio and video calls
Adds the ability to block incoming iMessages from individual senders
Improves the accuracy of unread counts in Mail
Resolves an issue that prevented Mail from receiving new messages from certain providers
Improves AutoFill compatibility in Safari
Fixes an issue that may cause audio distortion on certain Macs
Improves reliability when connecting to a file server using SMB2
Fixes an issue that may cause VPN connections to disconnect
Improves VoiceOver navigation in Mail and Finder
Provides a fix for SSL connection verification
this was the update
never said anything about the screen -
Hi, i had recently bought a toshiba 3.0, 1.5tb hdd and i had to change the settings through Disk Utility on my mac to be able to transfer files from my mac to my HDD. The problem i am having now is, it wont connect to my TV or PS3? Can someone please help
"....and i had to change the settings through Disk Utility on my mac to be able to transfer files from my mac to my HDD"
What do you mean by that? Did you format? -
I updated my ipad mini to ios7 and after that the restrictions have been turned on automatically. It was off before the update and I din do after either. I tried 1234 but it doesn't work. Please help me.
1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I have a I pad MD522LL/A version 7.0 and cannot get off of mute I have tried items in settings and moving back lock switch as well as volume any help
Hey there,
It sounds like you are unable to get any sound from your built in speaker on your device, even after toggling the side switch. I recommend the troubleshooting from the following article named:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
The article title mentions the iPhone, but the steps are relevant for the iPad as well.
Thank you for using Apple Support Communities.
Regards,
Sterling -
Adobe Photoshop plan not letting me cancel. Can someone please help me?
I keep trying to cancel my monthly plan, but every time I keep pressing the contact us and chat button, no one replies. I would like to cancel my plan since I don't use it and I do not want to keep getting charged for it. Can someone please help me?
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
i get an error message when i try to sync my ipod that says it cannot sync because an unknown error has occured and then it gives a number like this "(13019) someone please help me!!!
@ Jolly and IIIaass
Nothing like being on the same wave length at the same time. -
I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?
There's a defect. The computer is in warranty so take it in for repair.
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Basically, after I installed Yosemite, the big gray volume icon (2" X 2" on a 23" screen) is flashing randomly on my screen VERY often. This is annoying. I have tried all peripherals including the possibility that there is dust/debris in my keyboard buttons. I disabled the keyboard and it still does it. Please help.
delspacemark wrote:
The sound card is a piece of junk. End of story.
If you are correct there is nothing that can be done, I doubt that you are correct.
Try asking instead of telling.
Good luck -
I am not sure about my iphone's operating system. I just know it is a ios7.
Plz help me.
Thanks all.
<Personal Information Edited by Host>It's a bad idea to post the IMEI and ICCID numbers for security reasons and I've asked the Hosts to remove them.
You can or can't contact the previous owner? If you can, please see
http://support.apple.com/kb/ts4515
If you can't, I'm afraid your phone is useless.
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