Cs6 sign in problem

last night I upgraded to cs6 creative suite and web design from cs.5.5.  install went fine but will not allow sign in to register product. it says, can not connect to Internet or your clock time is wrong.  I spoke with live help last night, they said to uninstall cs.5.5 after you deactivate it.  They also, said there is an issue and to speak with tech support.  Today, I spoke with them and was working along and just got disconnected, but, I received no call back.  This seems to be a too common of an issue.  anyway, I have uninstalled cs6 and reloaded cs5.5 and all seems fine.  no doubt, there are rollout issues with cs6 creative suite, just from reading the comments, but for such a wonderful company and product, there should be no shame in telling clients I'll investigate the issues and get back with you, or yes, we are seeing some difficulties in some client installs and are working to fix the problem.  at any rate, could you let me know what you think the problem might be, because I sure would love to get cs6 up and running.  Clock time is correct and I can connect to Internet and I have turned off firewall (bitdefender), antivirus and antispan and tried the sign in but no dice.  worked thru some of these issues with Matt,( tech. support) before we got disconnected.  thank for any help you can give...... I definitely will be waiting to reinstall cs6 sometime in the future................Adobe Rocks. 

Thank you, I've completed all the steps listed and with flying colors all were successful. The problem seems to be elsewhere.  I will try to install cs6 again later today and let you know the out come.  My question for this reinstall is: do I have to deactivate cs5.5 and uninstall it prior to the new install of cs6?  And is there anything else I need to deactivate and uninstall prior to the new install of cs6, like acrobat pro or anything else?
thanks again, Jeff.
jone 1:28 am 5/18/2012

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