CS6 Trial Illustrator won't open
I just downloaded Illustrator trial version, it downloaded and installed perfectly but now I can't seem to open it I keep getting an error message. I'm using windows xp can this be fixed?
Do you meet or exceed all of the system requirements for Illustrator? You can find the system requirements at http://www.adobe.com/products/illustrator/tech-specs.html.
Similar Messages
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Updated CS6 and OS X to 10.10 Yosemite and Illustrator won't open
I just did an adobe update for CS6 and OS X and now my illustrator won't open. It doesn't launch. It was working yesterday before the Adobe update.
I get the message that has "Error Code: 0x00000014" in the coding, along with a bunch of other technical stuff I will never be able to wrap my head around. Anyone else have this problem or a solution to fixing it? Please help.Apple have provided an update to the Java Runtime that Illustrator uses. I couldn't open Illustrator when I upgraded to Yosemite, but I found this, and it's worked fine.
http://www.leecollings.co/2014/10/30/adobe-illustrator-cs6-requires-additional-java-downlo ad-for-mac-os-x-10-10-yosemite/ -
My illustrator won't open after I install
my illustrator won't open after I install
menya,
I believe you may as well go straight to 6) on the list.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Photoshop CS6 Trial Version will not open on my Mac
Photoshop CS6 Trial Version will not open on my MacBook Pro 10.6.8. Message: Photoshop CS6 will not open on this type of Mac. Dreamweaver opened without a problem. When I go into my Adobe Application Manager, it shows Photoshop and Dreamweaver as installed even though I had to unistall Photoshop. I was hoping to try the download again??
Please help.Creative Suite Cleaner Tool
Run it, try again.
Mylenium -
Illustrator won't open on Windows 8.1
I upgraded to Windows 8.1 and Illustrator won't open. Previously on Windows 8, Illustrator would only open when I was signed in as a guest. Now it keeps crashing for any user. This is issues has been going on for quite some time. Is this an Adobe issue or a Microsoft issue. Very frustrating. I'd like to get some work done.
All current versions, CS, CS (64 bit) and 2014.
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Downloaded OS X Yosemite 10.10 and now my Illustrator won't open?
Hi, I was prompted by my creative cloud account to download OS X Yosemite 10.10 onto my mac. Now my Illustrator CS6 won't open and is asking me to download 'Legacy Java SE 6 runtime'. I have tried to download this from the internet but nothing is working. Does anyone have suggestions?
Rubydasha,
This is rather strange: there was another thread recently where the same happened to the OP, but both I and Larry got the page with the blue Download button. What happens if you reload the page?
Re: runtime error
And here is one where it just worked for the OP,
Re: I am running Mac OS 10.10 and trying to run Illustrator CS4. CS4 says it needs Java SE 6 Run Time, but I can not load that into OS 10.10. What to do? -
The updated Illustrator won't open. Photoshop and Acrobat did
The updated Illustrator in Cloud won't open. The updated Photoshop and Acrobat did.
It mentioned something about needing to register. Thank you.Hi Tina,
Which OS are you using?
Sometimes this is caused when Mac preferences become corrupt and prevent Illustrator from reading them properly or scratch disk for Illustrator is not set properly. Mac preferences become corrupt when home space is filled to capacity or computer shuts down improperly. Illustrator preferences must be set before using the product for the first time or when preferences become corrupt.
Solution 1
Start Illustrator.
Click on "Illustrator > Preferences > Plug-ins & Scratch Disks".
From the options available for the "Primary Scratch Disk", choose "LocalScratch", and click "Ok".
Quit Illustrator and start it up again.
Solution 2
Quit Illustrator. Move the following folders from your home space to the trash:
Library/Application Support/Adobe
Library/Preferences/Adobe Illustrator CS6 Library Settings
Library/Preferences/Adobe Illustrator CS6 Settings
Library/Preferences/com.adobe.illustrator.plist
The problem should disappear upon quitting and starting Illustrator after one of these solutions is applied.
Regards,
Rave -
CS6 Dreamweaver software won't open, how do I solve this problem?
I have CS6 (not cloud) installed on my computer, I use Photoshop and Illustrator regularly with no problems. I recently got a freelance job that requires me to use Dreamweaver. I've used it in the past but it's been some time since I've opened the program. Recently I've tried to launch CS6 Dreamweaver and the Application won't open, but my Illustrator and Photoshop programs open just fine. I tried to update my software through the Adobe Application Manager but its claiming that the update has failed and cannot be applied. Is there a reason my applications are not working properly?
If you have turned on your hidden folders (which is necessary in both PC and Mac to see the folders at the correct locations) and they don't exist, a full reinstall is going to be the only thing that will get you going most likely.
Use the cleaner tool reinstallation steps available here: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Can someone please tell me why my Illustrator just won't open -
Process: Adobe Illustrator [38432]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [38432]
User ID: 502
Date/Time: 2015-05-03 20:25:03.149 +1000
OS Version: Mac OS X 10.10.2 (14C1514)
Report Version: 11
Anonymous UUID: 2DD1AC39-8EE9-C29F-C217-E4A3C64FEAA0
Time Awake Since Boot: 650000 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZTIN7dvacore6config13dva_exceptionE
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/exo.framework/Versions/A/exo
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvacore.framework/Versions/A/dvacore
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/exo.framework/Versions/A/exo
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0x7fff8c813000 - 0x7fff8cb17ffb com.apple.HIToolbox (2.1.1 - 757.3) <D827FC03-5668-3AA4-AF0E-46EEF7358EEA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff8cde8000 - 0x7fff8cde8ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff8cde9000 - 0x7fff8ce11fff libxpc.dylib (559.10.3) <876216DC-D5D3-381E-8AF9-49AE464E5107> /usr/lib/system/libxpc.dylib
0x7fff8ce53000 - 0x7fff8ce57ff7 libGIF.dylib (1232) <061D5354-FE4F-3C7E-B563-99DC0198062D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8d1a9000 - 0x7fff8d1abfff libsystem_configuration.dylib (699.1.5) <5E14864E-089A-3D84-85A4-980B776427A8> /usr/lib/system/libsystem_configuration.dylib
0x7fff8d1c8000 - 0x7fff8d1e1fff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff8d236000 - 0x7fff8d237ff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib
0x7fff8d25c000 - 0x7fff8d25cfff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8d25d000 - 0x7fff8d2d5ff7 com.apple.SystemConfiguration (1.14 - 1.14) <E0495F7D-5624-3EF7-B7E5-DA0EE708B6E4> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff8d59d000 - 0x7fff8d5eaff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff8d6cb000 - 0x7fff8d73afff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff8d746000 - 0x7fff8d74ffff libsystem_pthread.dylib (105.10.1) <3103AA7F-3BAE-3673-9649-47FFD7E15C97> /usr/lib/system/libsystem_pthread.dylib
0x7fff8d750000 - 0x7fff8d842fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff8d957000 - 0x7fff8d95afff com.apple.xpc.ServiceManagement (1.0 - 1) <5EFD45BF-B0CD-39F2-8232-6BA33E63E5D4> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8d973000 - 0x7fff8d978ff7 libsystem_stats.dylib (163.10.18) <9B8CCF24-DDDB-399A-9237-4BEC225D2E8C> /usr/lib/system/libsystem_stats.dylib
0x7fff8d979000 - 0x7fff8da0dfff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x7fff8da0e000 - 0x7fff8da33ff7 libPng.dylib (1232) <6E72AE55-AFB0-3FC4-80B2-EBC3353436B7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8da34000 - 0x7fff8da4fff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff8da6f000 - 0x7fff8db11ff7 com.apple.Bluetooth (4.3.2 - 4.3.2f6) <95676652-21AB-3FFA-B53D-EBC8BF4E913E> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff8db6b000 - 0x7fff8db82ff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLinearAlgebra.dylib
0x7fff8db83000 - 0x7fff8db89ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff8db8a000 - 0x7fff8db8aff7 liblaunch.dylib (559.10.3) <DFCDEBDF-8247-3DC7-9879-E7E497DDA4B4> /usr/lib/system/liblaunch.dylib
0x7fff8db8b000 - 0x7fff8df98ff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff8dfa1000 - 0x7fff8e040df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff8e3b4000 - 0x7fff8e3ceff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8e3cf000 - 0x7fff8e420ff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <AF72B06E-C6C1-3FAE-8B47-AF461CAE0E22> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8e975000 - 0x7fff8ea69fff libFontParser.dylib (134.1) <EA8452DB-9221-3608-95BF-496F58106313> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff8ea6a000 - 0x7fff8eaf6ff7 libsystem_c.dylib (1044.10.1) <199ED5EB-77A1-3D43-AA51-81779CE0A742> /usr/lib/system/libsystem_c.dylib
0x7fff8eb04000 - 0x7fff8ec92fff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x7fff8ed4c000 - 0x7fff8f5a3ffb com.apple.CoreGraphics (1.600.0 - 775.16) <864C1845-C41E-314C-A3B4-438DC39E5FBC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8f7a6000 - 0x7fff8f828fff com.apple.PerformanceAnalysis (1.0 - 1) <94F08B1A-F6AF-38D5-BE92-4FED34742966> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff8f837000 - 0x7fff8f842fff libGL.dylib (11.1.1) <1F0EB9FB-4B0F-349B-80DD-93FD3F45B9C7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8f89b000 - 0x7fff8f8a8ff7 libxar.1.dylib (254) <CE10EFED-3066-3749-838A-6A15AC0DBCB6> /usr/lib/libxar.1.dylib
0x7fff8f8f3000 - 0x7fff8f8f3fff com.apple.Accelerate (1.10 - Accelerate 1.10) <F1B96A61-7E4B-31BD-A35B-BA7EF1F16EF4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff908ae000 - 0x7fff908b6fff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff908b7000 - 0x7fff90b86ff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff90b8c000 - 0x7fff90bb6ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff90bb7000 - 0x7fff90c23fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <37551DDD-C07C-31EB-923A-9721F03D7E29> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff90cf4000 - 0x7fff90d05ff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff90e9d000 - 0x7fff90ea0fff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff90f81000 - 0x7fff90fa1fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff91045000 - 0x7fff91086fff libGLU.dylib (11.1.1) <E9ADAD30-0133-320D-A60E-D1A7F91A7795> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff91087000 - 0x7fff91088fff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib
0x7fff91089000 - 0x7fff910aeff7 libJPEG.dylib (1232) <09466709-4742-3418-A0AC-116EF9714E2D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff910af000 - 0x7fff910dafff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff911aa000 - 0x7fff912e7fff com.apple.ImageIO.framework (3.3.0 - 1232) <D7AF3CD2-FAB2-3798-9C26-914886852DCD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff912e8000 - 0x7fff91e32ff7 com.apple.AppKit (6.9 - 1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff92835000 - 0x7fff92842ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff92843000 - 0x7fff92851ff7 com.apple.opengl (11.1.1 - 11.1.1) <F79F5FFF-372E-329E-81FB-EE9BD6A2A7A7> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff92852000 - 0x7fff92866ff7 com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <62DF9340-01A1-3E12-A604-C90F6361FD9E> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff92867000 - 0x7fff9295aff7 libJP2.dylib (1232) <10B78725-0B8A-3D87-B2E3-8FEED0C07F21> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff9295b000 - 0x7fff9295bfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff92d34000 - 0x7fff93067fff libmecabra.dylib (666.2) <F757CABA-3EDB-3ABA-A378-A7C574EA233B> /usr/lib/libmecabra.dylib
0x7fff93068000 - 0x7fff93218ff7 com.apple.QuartzCore (1.10 - 361.15) <72A78C43-30DF-3748-9015-4B28119DB27B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff93219000 - 0x7fff9323afff com.apple.framework.Apple80211 (10.1 - 1010.64) <A7378C4B-FFD3-35B9-93E8-0534A2A7B51F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff9323b000 - 0x7fff93248fff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecogn itionCore
0x7fff93292000 - 0x7fff93294ff7 libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
0x7fff93295000 - 0x7fff9329efff libGFXShared.dylib (11.1.1) <7AE7D152-597E-3B27-A52C-8DA76760B61C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff932a8000 - 0x7fff932b3ff7 libkxld.dylib (2782.10.72) <68E07A32-28F5-3FBB-9D74-00B4F53C2FD4> /usr/lib/system/libkxld.dylib
0x7fff93561000 - 0x7fff935f6ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff935f7000 - 0x7fff935ffffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
0x7fff93638000 - 0x7fff93673fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff93674000 - 0x7fff9367ffff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff93680000 - 0x7fff936c0ff7 libGLImage.dylib (11.1.1) <3986BFA3-4F55-380F-B01D-91BA9785D70C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff936c1000 - 0x7fff936c2ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff936c3000 - 0x7fff93af3fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff93b3a000 - 0x7fff93b63ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff93c4b000 - 0x7fff93c5cfff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff93c8e000 - 0x7fff93d51ff7 libvMisc.dylib (516) <A84F3A3B-D349-3FBC-B5A6-E0F572734073> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff93d52000 - 0x7fff93d56fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff93d57000 - 0x7fff93d5ffff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff93d60000 - 0x7fff93d68ffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents
0x7fff93d69000 - 0x7fff93d74ff7 com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) <7DF3C68C-B219-3E13-AE72-24B8606A1560> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesisHi Amanda,
Try updating the Java for the OS. It has helped other. Then reset the Illustrator preferences.
https://jdk8.java.net/download.html
http://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
If you are still having the issue. Then uninstall the software using the Adobe Clean tool. Then reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Scott -
Adobe Illustrator won't open after install.
I downloaded AI off of the creative cloud, but it won't open. I see the process "illustrator.exe" come up in the task manager, stays for about 30 seconds, then exits. There's no splash screen or anything. I've reinstalled it twice, and looked at the install log.
Here's errors in the log:
[ERROR] | | OOBE | DE | | | | 7240 | DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC92B55089F395D}'. Error: Error 183 Cannot create a file when that file already exists.
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pxr\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pict\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.vda\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.icb\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:193 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pcx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpf\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jp2\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:196 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:323 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 156)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 160)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 161)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 22)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 23)
Are these causing AI to not install correctly? If so, how do I fix it?miss,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
I installed Adobe Illustrator CS4 and it won't open. I tried deleting all the Adobe preference files and it still didn't work. I even uninstalled and reinstalled the program and it still didn't work. Any ideas?
MacBook (Late 2008)
2.4 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
320 GB HDD
Mac OS X 10.5.5 (9F2533)Alexsander,
You may (also) try in the Illustrator Macintosh Forum. -
Cs6 trial on mac not opening error 4960
trying to download cs6 trial on my mac i open and a error cannot open disk something error 4960. download bar/window keeps running as if it will extract but it wont
It is likely the download is corrupt if it is stuck at extracting. You can try canceling and trying the download again. Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.
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I've just downloaded a trial version of Elements 11. However, it won't open on my Mac.
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Am I missing something?
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DonnaThanks for responding, Barbara.
When I double click 'install', I get the adobe installer screens, and the installation goes smoothly. No 'error' message.
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I installed Yosemite a couple of weeks ago and it took several days to finally get things working again. All was well for a while, but now Safari tries to reload pages continually, Mail crashes when I check new mails (it just disappears without warning), Illustrator gives me "unknown error (-108)", InDesign just disappears when I try to start it, Word won't open at all, preview doesn't work in the finder. This is a major inconvenience and makes my Mac pretty much useless.
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1.7 GHz Intel Core i7
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Illustrator CS5, 15.0.2
InDesign CS5, 7.0.4.553
Word 12.1.7
Mail 8.2 (2070.6)Hi Rutherford,
There could be a issue with the Operating system or the user account.
Try creating new Admin user account on the Mac. If the problem happens on new user as well, may be you can contact Apple support and get some advise.
OS X Yosemite: Set up users on your Mac
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Help please... I'm dead in the water....Try holding down CTRL + ALT + SHIFT while launching AME, that's another way to clear prefs. If that doesn't work, try deleting these two folders (NOTE: this will delete any custom presets or workspaces you've created):
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C:\Users\<username>\AppData\Roaming\Adobe\Common\AME\6.0\
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