CST - always include an email address in notifications?

Hi,
I'm currently setting up CST for a business that wants certain members of their support team to always receive a notification whenever there is a customer inquiry. They won't necessarily respond, but they want a notification.
I realize this can be done by launching a workflow, but the problem is that this clashes with their requirement for CSRs to always be able to view the entire support thread. Launching workflows limits the visibility of this in replies, unless they log onto the CRM for each reply (too cumbersome).
Is there any foreseeable way to do this AND assign cases randomy/least load? I've noted the BCC field for responses, but I'd ideally like it for incoming cases as well.

Forellemann-
When I send an E-Mail address, I use the less than and greater than symbols to surround it: <[email protected]>. I'm not sure it makes a difference, but I understand it is some kind of internet standard for E-Mail addresses and URLs.
When I am composing the message, the address does not show up as hypertext, but it does after sending it.
Fred

Similar Messages

How to configure dynamic email address for notification

All,
I have a problem in assigning dynamic email address for notification activity in a bpel process, I want to assign a user from a user-properties file. How do I achieve this. I tried using the users in System-jazn-data.xml file, but if i add a email attribute to the existing users it doesn't show up. I am sure there should be an easier way of using identity service and adding attributes to the jazn realm user, I might be missing something.
I cannot have it as part of the payload the only way is to use identity service.
Thanks,
Chitra

Hi James,
Thanks for the reply. Its solved now. For anybody if interested you can set the dynamic email address either i) having it as part of payload - In this case use the xpath to query the payload varaible ii) use identity service - follow the following steps
1.Create a user in Application enterprise manager/also you can use a existing account, if u are creating a new one assign the correct role
2. In either case edit the user-properties.xml(bpel/system/services/config) file for the corresponding user and add an attribute called email
3. Bounce the server for this changes to take effect
4. In the notification properties in the to address use ids:getUserProperty and pass the attribute name

N Mail, when using "reply all" why does Mail automatically include my email address in the cc line? Whey would I want to include my email address in an email I am sending. Anybody have any idea how to stop this?

In Mail, when using "reply all" why does Mail automatically include my email address in the cc line? Whey would I want to include my email address in an email I am sending.? Anybody have any idea how to stop Mail from including my email address in the cc line when using "reply all"?

Automatically cc myself is not checked. I did find out that if you have multiple email address that all of them need to be associated with "My Contact" tab. Thanks

Including an email address on a web page without it being harvested for spam

As per the title really - anyone know of a method of including an email address on a web page without it being picked up by spam bots?
Usually if i want to avoid that, I just do a little form with a honey trap, but I'm working on a page that needs contact details for around 100 places, so doing 100 odd forms for a single page might be a little impractical.... Thanks.

As per the title really - anyone know of a method of including an email address on a web page without it being picked up by spam bots?
Impossible.
Usually if i want to avoid that, I just do a little form with a honey trap, but I'm working on a page that needs contact details for around 100 places, so doing 100 odd forms for a single page might be a little impractical....
Run it inside a script that parses an XML file based on the link's ID - one script, many links, no directly visible mail addresses (though, of course bots can still parse the XML file itself, if not in a hidden directory or something liek that).
Mylenium

Reply all includes my email address as CC.

Reply all includes my email address as CC. when reply to an email from a user created mailbox but not from the main Inbox. How do you stop this?

Same here. I have three seperate mail accounts and when I reply to the emails within their respective inboxes everything is fine. But if its a message that is moved out of the inbox because a rule has been applied, then all bets are off. If I reply to one of those messages it cc's me and does not "Send from the Account of the selected mailbox.
APPLE WE NEED HELP!!!

Mail: Reply all includes own email address

Apple Mail in Yosmite includes my own email address when I reply to all.
I can't remember Mavericks or before used to do this.
Anyway, is there a way to turn this off?

Same here. I have three seperate mail accounts and when I reply to the emails within their respective inboxes everything is fine. But if its a message that is moved out of the inbox because a rule has been applied, then all bets are off. If I reply to one of those messages it cc's me and does not "Send from the Account of the selected mailbox.
APPLE WE NEED HELP!!!

Safari always remembers wrong email address

Once I typed my email address wrong (with a '.' in place of a '-') in a form and since then Safari always auto-completes with the wrong address regardless of how many times I've corrected it. I've tried clearing the cache and also resetting(?) Safari (the option above clearing the cache -- not sure what it would be called in English), but the bad address is still there. Is there a file I can edit or remove somewhere? Thanks in advance for help..

Welcome, notmuch!
With Safari open,
Go up to the main Safari pull down menu,
next to the Apple icon (top left).
Select "Preferences" then AutoFill.
Double click on all categories, and see if you can find your wrong email address.
Also, make sure it's correct in your Address Book> the "Me" card.

When I include an email address in an email, how do I get it to go as hypertext?

How do I get an email Address I send in an email to show as hypertext?

Forellemann-
When I send an E-Mail address, I use the less than and greater than symbols to surround it: <[email protected]>. I'm not sure it makes a difference, but I understand it is some kind of internet standard for E-Mail addresses and URLs.
When I am composing the message, the address does not show up as hypertext, but it does after sending it.
Fred

How to make a distribution list that includes all email addresses for each contact?

Is it possible to create a distribution list that allows you to select all possible email addresses for each contact within a group? I am running into the problem that I can only select one email address for each contact, but need multiple. How can this email list be generated using the Contacts app and Mail?

You can't with the way it currently works.
I've never tried, but you might try multiple groups, each with a different email selected.
I think I created an Applescript that would grab every address of every selected person and address an email. It is probably buried in the bowels of these forums.

Including live email addresses in web site

Are email addresses still be "harvested" by spammers ? If so, what's the best way to provide visitors with email addresses while still preventing their theft?
Thanks.
Pat

Are email addresses still be "harvested" by spammers ?
Of course they are.
If so, what's the best way to provide visitors with email addresses while still preventing their theft?
You could use an email obfuscator to hide addresses from bots.
http://www.google.com/search?q=email+obfuscator&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en- US:official&client=firefox-a
But the most reliable way for people to contact you is via a contact form that uses a form to email processing script with spam protection built in. Some server hosts offer scripts you can use. If not, and your server supports PHP, I highly recommend this one from DB Masters.
http://dbmasters.net/index.php?id=4
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
www.alt-web.com/
www.twitter.com/altweb
www.alt-web.blogspot.com

Create a dynamic group by email address (not includes 2nd email address)

I've created a dynamic group from powershell as below, but it also shows the user who's the 2nd email address is @abc.com.
So how can exclude the user has 2nd email address from the group?
New-DynamicDistributionGroup -Name "ACB All Users Dynamic Group" -OrganizationalUnit xyz.lftltd.net/HKG/Groups -RecipientContainer lftltd.net -PrimarySmtpAddress
[email protected] -RecipientFilter {(EmailAddresses -like
'*@abc.com') -and (RecipientType -eq 'UserMailbox') -and (CustomAttribute9 -ne 'Resigned') -and (Title -ne 'System Mailbox')}
Many thanks.

Hi Timothy,
Besed on my test, to filter the recipients based on the second emailaddresses seems difficult, because there is a limit to the syntax of RecipientFilter, it's hard for me to divide the results of the property emailadresses and filter
the recipient based on the first one.
In addition, to get all the recipients from the dynamic group, please refer to the script below:
$ddg = Get-DynamicDistributionGroup ITUsers
Get-Recipient –RecipientPreviewFilter $ddg.RecipientFilter
And we can usually filter the emailaddress from get-emailbox like this:
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang

Why am I being timed out of many addresses I type in including my email address as I write this???

I'm being timed out of 75% of the addresses I try to go to and it seems to get worse as time goes on. I downloaded LavaSoft/Adaware just a day or so ago after my grandson deleted it inadvertantly. I also reset Firefox a couple of weeks ago due to the problem. Now it seems to be getting worse. Where do I go from here??
I'm not well versed in setting up the background details of Firefox, let alone anything else, and suspect my problem may be in the background of Firefox. I'm just not computer literate enough to trouble shoot this damn thing... Please help as this is getting very annoying... And I need access to my email in order to conduct my personal business.
I'm also having problems with my email website IceWarp web client. It tells me that my IP address has changed - in the middle of composing or reading a lengthy email - and then I lose everything I've done to that point and have to start over as it does not allow me to save what I've done.

Hi Ken, I can't tell from your replies whether you've tried the above the suggestions.
As the next diagnostic step, please create a new Firefox profile. It will have your system-installed plugins (e.g., Flash), but no themes, extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder. It will be like a new installation of Firefox. You can return to your regular profile after the test, so don't panic when you don't see your bookmarks.
Exit Firefox and start up in the Profile Manager using Start > Run:
firefox.exe -P
Any time you want to switch profiles, exit Firefox and return to this dialog.
When creating a new profile, I recommend using the default location suggested, and to avoid data loss, not re-using any existing folder. Before deleting unneeded profiles, I suggest making a backup first in case something were to go wrong.
Does your email work normally in the new profile?

HT5576 I pusrchesed an ipad for my mother and set it up for her including an email address. Everthing worked great until one day the idap bask for a passcode to open it. I don't have a passcode. How can I open the ipad ?

I purchased an ipad for my Mother and it has been great, until now. It is now asking for a Passcode to access it and I don't have one.
Can anyone help ?

In Setttings - Mail, Contacts, Calendars select your MobileMe account. Make sure Find My iPad is turned on.

Are email addresses included with free accounts for Muse subscribers?

Are email addresses included with free accounts for Muse subscribers? Maybe not, huh? How would I upgrade to include an email address? Since the basic service is included with the subscription, would I have to pay full-fare for an upgrade just to get an email address? I'm worried, because I get messages saying that some servers will block forms that are sent to an address other than from the domain, and we have a form on our site.

Unfortunately, email accounts are not included in the complimentary plan (Web Basics). For that, you will need to upgrade to the next plan which is WebBasics+.

HT202667 I cannot change prime email address into what WAS my backup email address. Any solutions?

Need to change prime email address into what WAS my backup email address.
Can this be done?
Mac 10.6 Intel Core 2 Duo

Hi michaelfromripley,
Thanks for the question. If you first change your rescue email address to a different email address, then you should be able to change your primary email address for your Apple ID. The following resources will explain more:
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
http://support.apple.com/en-us/HT201356
Add, change, or delete the several types of email addresses you can use with your Apple ID account.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?Rescue email address
A rescue address helps secure your Apple ID account against unauthorized access by someone who gains control of your primary address. If you have a rescue address, it receives all security-related Apple ID email instead of your primary address, including the email needed to reset your password or security questions.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page. You may be asked to answer one or more security questions before continuing. Forgot the answers?
If you see a list of three security questions, your account has the option to use a rescue address.
Accounts that have fewer than three questions don't have and don't need a rescue address.
Accounts that use two-step verification don't have and don't need a rescue address or security questions.
Add a rescue address:
Select Add Email Address, then enter your rescue address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Edit a rescue address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Delete a rescue address: Select Delete next to the address.
Alternate email address
You can add one or more alternate email addresses for use with Apple services such as Game Center, FaceTime, Find My Friends, iMessage, and OS X notifications.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Add an alternate address:
Select Add Email Address, then enter your alternate address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Edit an alternate address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Delete an alternate address: Select Delete next to the address.
Notification email address
A notification address is automatically added to your account in certain circumstances:
If you have a rescue address and turn on two-step verification, that address automatically becomes your notification address. With two-step verification, you don't need a rescue address.
If you provide an email address with your shipping information when you purchase from the Apple Online Store, that address automatically becomes your notification address.
Your primary address receives a copy of all Apple ID email that Apple sends to your notification address.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Edit a notification address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Delete a notification address: Select Delete next to the address.
Apple email related to your Apple ID account always comes from [email protected]. If you receive suspicious email, learn about identifying fraudulent email.
Last Modified: Dec 22, 2014
Change your Apple ID - Apple Support
http://support.apple.com/en-us/HT202667
Learn how to change the email address that you use as your Apple ID.
In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, it's already an Apple ID.
Use these steps to reset your Apple ID:
Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
Go to My Apple ID.
Select Manage your Apple ID and sign in. Forgot your password?
Select Edit next to Apple ID and Primary Email Address.
Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now. Didn't receive the email?
When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
Update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
If you need to change the Apple ID that's signed in to your iOS device, use these steps to sign out, then back in with a different Apple ID.
Last Modified: Dec 11, 2014
Cheers!
- Judy

CST - always include an email address in notifications?

Similar Messages

Maybe you are looking for