CSXSRISR not opening SR when doing Find Service Request.

We recently upgraded from 11.5.10.2 to 12.1.3 this was tested and was functioning correctly, however this morning this issue began.
Under Service --> Find Service Request
You can search for the Service Request that you want to open, the results return, you can choose the SR you want to open and click OK, however the CSXSRISR form does not populate with the any data. It opens as if you selected Create New Service Request.
This is a major issue for our agents as some of them can not do their jobs.
Why would the search results not open the requested SR?
Thank you

Well I figured the issue out. The folder at the top had been modified during a search and saved as default for a responsibility with the SR number as a query attached. Modified the folder that opened in the header and it works normally now.

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