CUC 8.0.2 AA sends calls to operator straight to VM

Question

Auto-attendant sends calls to the designated operator's number (hitting 0 or dialing the individual's extension) straight to VM.  I temporarily changed the operator to my extension (which works dialing through AA as did every other extension I checked) and it worked.  The user was originally a local account on CUC.  I renamed this account and changed the extension to a nonexistent number, and then imported the operator's account from CUCM (like the majority of the accounts are setup).  The symptoms remained the same as if the problem is tied to that extension.  Any thoughts/suggestions/next steps?

Answer 1

Hi William,
Can you have a look at this page under User>Edit User>and check the Transfer Calls to setting
Unity Directory > Edit Transfer Rule
Edit Transfer Rule  (Standard)
Search Users Edit  User Basics  (buncle) Transfer  Rules Edit  Transfer Rule  (Standard)
User
Search Users
New User
Save Transfer Rule
Transfer  Rules
Edit
User  Basics
Password  Settings
Change  Password
Roles
Message  Waiting Indicators
Transfer  Rules
Message  Settings
Caller  Input
Mailbox
Phone  Menu
Playback  Message Settings
Send  Message Settings
Message  Actions
Greetings
Notification  Devices
Alternate  Extensions
Alternate  Names
Private  Distribution Lists Launches CPCA
External  Service Accounts
SMTP  Proxy Addresses
Refresh
Help
Contents
This Page
Save
Rule Name
Status
Disabled
Enabled With No End Date and Time
Enabled Until:
Date January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2010 2011 2012 2013 2014
Time 01 02 03 04 05 06 07 08 09 10 11 12 00 05 10 15 20 25 30 35 40 45 50 55 AM PM
Transfer Action
Transfer Calls To:
Greeting
Extension
Transfer Type
Release to Switch Supervise Transfer
Rings to Wait For
Play the "Wait While I Transfer  Your Call" Prompt
If Extension is Busy:
Send Callers to Voice Mail Put Callers on Hold  Without Asking Ask Callers to Hold
Call Screening
Tell Me When the Call Is Connected
Tell Me Who the Call Is  For
Ask Me If I Want to Take the Call
Ask for Caller's Name
Cheers!Rob