We are trying to integrate OCS 2007SR2 with Call manager 7 ver 7.1.3
i can dial user from OCS  by internal extension if i use dialpad in OCS
What is really weird is that for some users i can click on their Contact drag it and drop on Call button - and it shows me
available phone numbers for this user and therefore i can call them,
For other users - only e164 number is shows up but without internal extension or i see error message
"no phone number is assosiated with this contact "
we have 3 users :
user1 and user2, user3
everything is working fine for user1 and user3 but i dont see any extension for user3  , when i 'm trying to drag username to dial button i'm getting message
"no phone number is assosiated with this contact "
User1  has these  phone numbers in AD:
Phone 1111
ipphone 1111
home 111-222-3333
mobile 111-222-3334
and i see all these numbers when i click properties for this user in OCS client
So when i drag and drop contact User1 - i'm getting popup window with all these numbers to call
USer2 has only one phone field in AD
Phone ( iphone ) 2222
i see only  this number when i click properties for this user in OCS client
When i drug and drop User2 contact - OCS just starting dialing his internal extension 2222 )  - and this is OK
Third user User3 has 3 phones defined
(phone ( ipphone ) 3333
home 333-222-3333
mobile 333-222-3334
When i try to drag and drop this user - getting error
""no phone number is associated with this contact "
I saw that CUCIMOC accept only e164 numbers - but in this case how it happen that i can dial first 2 users ?
all their numbers are not e164 compatible but i still have pop-up and can dial by OCS-> CAllManager their  internal extension ( 1111 and 2222 )
I tried to update local address book from OCS , still the same error
Any help would be really appreciated

Having consistent phone number across among cucm and ocs is requriement, not an option (by using the app dial rules or directory looup rules, for example). The error you are seeing almost all the time ends up with application dial rules or directory lookup rules issues. I would highly suggest doing the applicaion dial rules or directory lookup rules first. These rules are using for incoming and outgoing calls. The complexity of the call with drag and drop would be beyond scope of discussion. As a rule of thumb, incoming calls are matched to directory rule lookup and outgoing calls are matched application dial rules lookup. But it is affected by may other factors, such as if the rules are properly downloaded, if there is already as existance of the number in the application.
Another thing to test is, check for any partial match in names in the active directory, for example if two users have the same last name or so.

Similar Messages

  • Microsoft OCS 2007 and UCM 7.0(1)

    We are trying to integrate Microsoft OCS 2007 with UCM 7.0(1) using SIP trunk. OCS does not have any PSTN gateways and everything from OCS is sent to UCM (except PC calls from one OCS client to another). The goals are:
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  • OCS 2007 Enabling Federation for all users globally

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  • Upgrade from OCS 2007 to OCS 2007 R2 and Lync 2013

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    If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
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    Blog | Twitter
    Lync Edge Port Check (Beta)
    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • How to remove OCS and install lync 2013 on MS Office 2007 and 2010

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    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • OCS 2007 R2 Response Group Configuration Tool Failure

    Hello there.
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    Event ID: a74ea242095f4e8099bca266a7a5cc83 
    Event sequence: 8 
    Event occurrence: 1 
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    Custom event details: 
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    Please check the configuration of the Response Group Service with the help of the link below:
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    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • OCS 2007 compatibility with Windows Server 2008 R2 x64

    Hi, we have OCS 2007 installed on our Windows 2003 R2 Standard X64 Production Server and are moving to Windows 2008 R2 X64.
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    To be clear, if this is OCS 2007 R2, then yes it will run fine on Server 2008 R2.  If it's OCS 2007 (not R2), that would not be supported.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications
    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • Re-routing Edge servers from OCS 2007 R2 to LYNC 2010

    We have LYNC 2010 Enterprise pool with merged topology with OCS 2007 R2 Pool, using OCS 2007 R2 Edge servers. We would like to move onto LYNC 2013 and here i have some questions on Edge servers.
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    Thanks for your help.

    I've seen OCS 2007 R2 servers work for Lync 2013 internal users with some limitations.  I'm not sure what would happen if you decommission the OCS front end.  However, why not upgrade the edge as well?
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • OCS 2007 R2 Patching problem - Microsoft Office Communicator 2007 R2 Hotfix KB 2755391

    Unable to patch Hotfix KB 2755391 in Microsoft Office Communicator 2007 R2.
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    Which version did you OCS 2007 R2 install?
    Which language the Hotfix KB did you want to update? Did it the same with the language before? If the language different from before, please download the correct language Hotfix KB and then test again.
    Please also update Windows Installer to the latest version.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • OCS 2007 R2 Client synchronize errors

    Hello I have been receiving the following error message when I log into my OCS 2007 R2. I am still able to see my users, but I am not able to search for new users who are added to AD.
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    I then navigated to HKCU\software\policies\Microsoft and did not find a 'communicator' folder so I created one manually and set the GalDownloadInitialDelay to 0. and waited hours, but did didn't help. I still don't have the galcontacts.db in my
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    When I open IIS and navigate to the abs folder it is set to application user pass-through.
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    Did the issue happen only for you or for multiply users?
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    Please also enable Office Communications Server 2007 R2 Tool for further troubleshooting with the help of the link below:
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

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