CUCM 8.6.2 and JTAPI problems

Hello,
Following many threads regarding JTAPI errors, data sync, and so on (eg: https://supportforums.cisco.com/message/3566010#3566010 , https://supportforums.cisco.com/thread/2090094) , I'm wondering if this catastrophic bug CSCuf44112 could be the root cause for these errors. Not only UCCX errors but also other applications involving CTI (Voice Recording, CUPC/Jabber in control deskphone mode).
It's difficult to fully understand what's written and the possible consequences.
Help to decrypt would be appreciated.
JC

I have bookmarked your post.  An interesting topic indeed.  Thank you for posting it.
Anthony Holloway
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